BBB Business Review

This Business is not BBB Accredited

American Draperies & Blinds, Inc.

Phone: (800) 232-9600Fax: (510) 489-4717View Additional Phone Numbers30776 Huntwood Avenue, HaywardCA 94544http://www.americandrapery.com

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Description

This company offers window coverings.

BBB Accreditation

American Draperies & Blinds, Inc. is not BBB Accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that lowered American Draperies & Blinds, Inc.'s rating include:

  • Failure to respond to 5 complaints filed against business.

Factors that raised American Draperies & Blinds, Inc.'s rating include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.

Customer Complaints SummaryRead complaint details

5 complaints closed with BBB in last 3 years | 2 closed in last 12 months
Complaint TypeTotal Closed Complaints
Problems with Product / Service5
Advertising / Sales Issues0
Billing / Collection Issues0
Delivery Issues0
Guarantee / Warranty Issues0
Total Closed Complaints 5

Customer Reviews Summary Read customer reviews

0 Customer Reviews Customer Reviews on American Draperies & Blinds, Inc.

Customer Experience Total Customer Reviews
Positive Experience
Neutral Experience
Negative Experience
Total Customer Reviews 0 Customer Reviews

Complaint Breakdown by Resolution

Complaint Resolution Log (5)BBB Closure Definitions
10/28/2014Problems with Product / Service | Read Complaint Details
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Complaint
Failure to honor their advertised discount and option to avoid shipping charges.
This company also does business as Factory Direct Drapes. I had done business here in the past, so recently ordered a set of drapes for my bedroom. The order page showed a 20% discount applicable to draperies and sheers, but when I put in the code, it apparently was not applied because the confirmation showed the full price, no discount. Also, they said in writing that if a customer wanted to pick up the drapes rather than pay $151 to have them UPS'd that they should request it. There was no place to check on the form for this so I added it in the comments section. That also was not noted on the Order confirmation. The shipping charge was there. I tried to deal with them on the phone, but the woman who answers the phone has no power. Bottom line, she called eventually to say her supervisor approved the pickup (!) but had no answer on the discount, as her kids had been sick and she did not have time to deal with it. I said I understood and would wait. I sent an email saying I was afraid to pick up the drapes until the discount issue was resolved, and never heard back. I then got a form message confirming that the drapes had been shipped! We are talking a difference of almost $300 here. This was botched from the start, and I will never deal with them again.

Desired Settlement
Refund the 20% discount and the shipping charges of $151.00.

05/01/2014Problems with Product / Service | Read Complaint Details
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Complaint
I returned drapes American Draperies made. They promised a full refund upon receipt. I confirmed they received them and several months later no refund
I ordered drapes for my daughter\'s school, Friends Western School. We returned them as agreed, but American Draperies has not issued a refund and it has been 4 months. Below is part of an email thread that details the problems with the order, the request for the refund, and the confirmation that a refund will be issued. This all took place in the Fall of 2013. We have yet to receive a refund and American Draperies has stopped responding to my emails.

I placed the order with **** at American Draperies. Since then, I have emailed extensively with **** and *********. Their emails are *************@hotmail.com and **@americandrapery.com. I sent the drapes back, with insurance and a tracking number. Below are the emails with the pertinent information.

from: ***** ********:"Hi ***** We had a school break and finally had a chance to hang the drapes. They will not work. They had finger prints on them by the time they were hung and have labels stating dry clean only.

The school would like to return them. We do not want to replace them, so please refund the credit card. Below I have written a summary of our interactions which outline why we need to return these rather than replace them.

First I was told the drapes we originally ordered were fire retardant. I even called to verify as they did not appear to state that on the website. You assured me they were on the phone and via email and sent a certificate stating they were fire retardant. Then a couple of weeks later, I received an email saying that the drapes were actually not fire retardant and we would have to order different ones.

None of our choices were available and you suggested the crash linen white. I checked with our teacher whose room they were to hang in and she said no. You sent me an email in return stating that we would have to change it immediately as they were about to be made. By the time I received the email, I had also received an email from American Draperies stating that the curtains had been shipped.

The shipped email arrived only one hour after your email arrived stating that we could still change them. Your email also stated that we could wash these drapes and that the colors were so similar we would not be able to tell the difference. I have posted that email you sent to me here:

"I cant promise three weeks we have a huge volume to place. I will have to stop production on the tables if you don\'t want this. Please let me know the white is very blighting and nice. The colors are so close it wouldn\'t matter how close the dirt would show up the same. You can always wash delicate insole and hang to dry ."

You wrote the above email at 12 pm and then I received the shipped notification at 1 pm. I do not believe the other colors would show dirt the same as the incredibly bright white. As well, I was told they could be washed, but each drape has a large label stating they are dry clean only.

At this point, I would like assurance that we will receive a full refund as soon as possible. As soon as I receive a written affirmative, I will mail the drapes to the address on the shipping label. As you stated in your previous email, we will have to pay the shipping cost to to return them, and we will do this.

I look forward to hearing from you in a timely fashion.
***** ********
FWS Site Committee

Original Message
From: ******* ******* <*************@hotmail.com>
Sent: 11/5/XXXX X:XX PM
To: "***** ********" <*********@gmail.com>
Subject: RE: Fire retardant drapesXXXXXX

"***** please send back drapes as you received them for these are a
much more expensive fabric then your original order . when we get these back we will let you know so you can give us your credit card to credit. please make sure that these drapes are put neatly in a box. also put a copy of invoice in box and put attention *********/**** \'on the box"

Order # XXXXXX, Total: $391.88, Return tracking number is XXXXXXXXXXXXXXXXXXXXXX via USPS.




Desired Settlement
We would like the amount owed to us, $391.88. Below is the email we received from ********* the supervisor, approving the refund.

American Draperies and Blinds, Inc. **@americandrapery.com
11/5/13

to me
Your order has been shipped. Tracking information: Customer to return drapes in good condition for a refund - Note: execption to return policy approved



I have many emails following up with our refund, yet still we have not received it. I am happy to supply these emails if needed; I ran out of room in the description portion. I returned the drapes in unused, new condition, provided the tracking number, received confirmation they were received by American Draperies and Blinds, all in November 2013. Our refund has not been issued. I have supplied both **** and ********* with our mailing address and information for the refund. The check is to made to Friends Western School. The mailing address is Friends Western School, Attn: ***** ********, *** E ****** ***** ****** Pasadena, CA XXXXX.

03/23/2015Problems with Product / Service
05/13/2013Problems with Product / Service
03/13/2013Problems with Product / Service

Industry Comparison| Chart

Draperies & Curtains - Retail & Custom

Additional Information

top
BBB file opened: 07/28/1995Business started: 01/01/1952
Type of Entity

Corporation

Incorporated: February 1999, CA

Contact Information
Principal: Ms. Bridgette Bodine (VP Operations)
Number of Employees

47

Business Category

Draperies & Curtains - Retail & Custom

Map & Directions

Map & Directions

Address for American Draperies & Blinds, Inc.

30776 Huntwood Avenue

Hayward, CA 94544

To | From

LocationsX

1 Locations

  • 30776 Huntwood Avenue 

    Hayward, CA 94544

Industry Comparison ChartX

The information in the table below represents an industry comparison of businesses which are of the same relative size. This is based on BBB's database of businesses located in the San Francisco Bay Area and Northern Coastal California. Businesses may engage in more than one type of business. The percent of time the business engages in a type of business is not accounted for. There is no known industry standard for the number of complaints a business can expect. The volume of business and number of transactions may have a bearing on the number of complaints received by BBB.

*American Draperies & Blinds, Inc. is in this range.

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Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

  • Advertising or Sales
  • Billing or Collection
  • Problems with Products or Services
  • Delivery
  • Guarantee or Warranty

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.

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Additional Phone Numbers

  • (866) 713-7273

Additional Fax Numbers

  • (510) 489-4700
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BBB Complaint Process

Your complaint will be forwarded to the company within two business days. The company will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the company's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.

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Industry Tips for Draperies & Curtains - Retail & Custom

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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

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Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

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