BBB Business Review

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This business is not BBB accredited.

Smart Cremation

Additional Locations

Phone: (800) 700-2203 Fax: (425) 363-1516 View Additional Phone Numbers 4401 Howe St Suite B, Oakland, CA 94611 http://www.smartcremation.com


Click for BBB Rating on Smart Cremation

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Description

This company offers cemetery and funeral services.


BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.


BBB Complaint Information

Find aggregate BBB complaint information for Smart Cremation. BBB of Alaska, Oregon & Western Washington has the full report as that BBB handles all complaints for Smart Cremation.


Additional Information

BBB file opened: May 28, 2009 Business started: 10/01/2008 Business started locally: 10/01/2008
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

California Cemetery and Funeral Bureau
1625 N Market Blvd Ste S-208, Sacramento CA 95834
http://www.dca.ca.gov/consumer/wll.shtml
Phone Number: (916) 574-7870

Type of Entity

Partnership

Business Management
Mr. Vincent Faccinto, VP of Operations Ms. Deann Bishop, Administrative Assistant Mr. Sam Upton, Vice President of Sales
Contact Information
Principal: Mr. Vincent Faccinto, VP of Operations
Number of Employees

10

Business Category

Cremation Services

Service Area
This business service area covers: the Bay Area
Business Management

Smart Cremation notified BBB that the locations in Oakland and San Mateo have closed. For questions regarding services, please contact their Rancho Mirage Office at (877) 935-6864. To view their full report maintained by the BBB in Western Washington, please visit http://www.bbb.org/alaskaoregonwesternwashington/business-reviews/cremation-services/smart-cremation-in-tacoma-wa-22484817.

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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.