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          Find a Location

          Chevron Federal Credit Union has 3 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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            Please enter a valid location.

            Business ProfileforChevron Federal Credit Union

            Credit Union
            HeadquartersMulti Location Business
            The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

            At-a-glance

            Customer Reviews

            This business has 0 reviews

            Customer Complaints

            3 complaints closed in last 3 years

            1 complaints closed in last 12 months

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Overview

            Chevron Federal Credit Union provides financial services 

            Products & Services

            Chevron Federal Credit Union offers: a safe place to save and borrow at competitive rates; Being service-oriented and member focused;
            Providing a broad range of products and services; Treating all members fairly; Valuing the diversity of our members and employees; and Conducting business for the welfare of all our members.

            Business Details

            This is a multi-location business.

            Find a Location

            Chevron Federal Credit Union has 3 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Country
              Please enter a valid location.
              BBB File Opened:
              11/1/2006
              Number of Employees:
              212
              Business Management
              • Mr. Humberto Ornelas, VP Lending
              • Mr. Dann Maienze, Sr. Accountant
              • Member Services, Manager
              Contact Information

              Principal

              • Mr. Humberto Ornelas, VP Lending

              Customer Contact

              • Member Services, Manager
              Additional Contact Information

              Fax Numbers

              • (925) 842-1203
                Primary Fax

              Phone Numbers

              Email Addresses

              Industry Tip

              BBB Tip: How to choose a new bank or credit union

              Customer Complaints

              3 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              01/19/2024

              Complaint Type:
              Problems with Product/Service
              Status:
              Unanswered
              So basically I got courtesy pay on my account with ********************** & have been using it to its fullest advantage because I use it to pay bills that I dont control when their due. This courtesy pay has been revoked two times. But only one of those times was my fault due to being delinquent on my personal loan which I havent been since that second time it got revoked. The first time my courtesy pay for revoked was by the systems with Chevron & when I spoke to several other people about it no one was able to provide me with a reason on why their systems revoked it the same day they gave it to me because it was my first time ever having courtesy pay on my account. The second time regarding my being delinquent on my loan, I was never communicated to that the loan can affect my courtesy pay. So I became current & asked them to reinstate it. So once again I got my courtesy pay revoked on the 7th of this month and after speaking with a representative they informed me its because the same day I pay the money back is the same day I withdraw the money again because once I again. I CAN NOT control when my bills are due as Im sure no one can. Out of both the times I got my courtesy pay reinstated only one of them was truly my fault while the other time was completely the banks fault and no one could tell me why their systems even revoked it. So now I have to wait 6 months before even getting the possibility of it being reinstated & Im out $700 of my paycheck. When yet only one of those reinstatements were actually on me. So due to the mysterious error the first time around that no one could provide an answer too I have to wait 6 months?? This is a huge disadvantage to ******* financial situation and the only thing I was told was nothing we can do, youll have to wait 6 months like Im not out $700. So Im complaining about this because its utterly ridiculous & Im hoping to get my 700 credited back to me in my checking account. *** had this bank for years, not happy.

              Customer Reviews

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