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BBB Business Review

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BBB Accredited Business since

US Merchant Systems, LLC

Phone: (800) 655-8767 Fax: (510) 771-2117 View Additional Phone Numbers 48001 Fremont Blvd, Fremont, CA 94538 View Additional Email Addresses http://www.usms.com


BBB Business Reviews may not be reproduced for sales or promotional purposes.

Description

This company is a merchant services provider of credit card services for business around the world.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that US Merchant Systems, LLC meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for US Merchant Systems, LLC include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 31 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

31 complaints closed with BBB in last 3 years | 3 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 15
Billing/Collection Issues 3
Delivery Issues 6
Guarantee/Warranty Issues 0
Problems with Product/Service 7
Total Closed Complaints 31

Customer Reviews Summary Read customer reviews

1 Customer Review on US Merchant Systems, LLC
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 1
Total Customer Reviews 1

Additional Information

BBB file opened: January 14, 1993 Business started: 01/01/1992 Business started locally: 01/01/1992 Business incorporated 12/28/2004 in DE
Type of Entity

Limited Liability Company (LLC)

Business Management
Mr. Andy Nern, Marketing Director Mr. Mike Hale, Customer Care Manager Ms. Andreana Lewis, Office Manager Ms. Lisa Super, Controller Michelle Vierra, Marketing Coordinator
Contact Information
Customer Contact: Mr. Mike Hale, Customer Care Manager
Principal: Mr. Andy Nern, Marketing Director
Number of Employees

130

Business Category

Credit Card - Merchant Services

Alternate Business Names
US Merchant Systems

Customer Review Rating plus BBB Rating Summary

US Merchant Systems, LLC has received 3.68 out of 5 stars based on 1 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview
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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.