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BBB Business Review

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BBB Accredited Business since

National Budget Planners of South Florida, Inc.

Phone: (800) 582-8839 Fax: (954) 785-8003 View Additional Phone Numbers 4101 Dublin Blvd Ste F-142, Dublin, CA 94568 View Additional Email Addresses http://nationalbudget.org/


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Description

This company offers: Non-profit credit counseling services.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that National Budget Planners of South Florida, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that affect the rating for National Budget Planners of South Florida, Inc. include:

  • Length of time business has been operating
  • Response to 22 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

22 complaints closed with BBB in last 3 years | 4 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 5
Billing/Collection Issues 7
Delivery Issues 1
Guarantee/Warranty Issues 3
Problems with Product/Service 6
Total Closed Complaints 22

Additional Complaint Information

National Budget Planners, Inc. came to BBB's attention in November 2007. A review of the file was done in February 2016. Complaints on file state consumers applying for loan consolidation or student loan grievance are required to pay upfront fees and monthly payments are not applied to their loans.

In addition to addressing the above issues the company was also asked to explain the process for their student loan grievance and loan consolidation programs. We also requested the company provide if required their licensing information.

National Budget Planners, Inc. responded with the following:

In answer to your questions regarding student loan counseling: the complaints you mention related to a period of time during which we received student loan referrals from a variety of third-party companies. We no longer accept any referrals from those companies and ceased doing so some time ago because their referred clients often came to us with misunderstandings of both the timing and process of how student loan delinquency is resolved with the Federal loan servicers -- misunderstandings we did not recognize at first, and which resulted in complaints. For example: some clients apparently thought that we were to "take over payments" of their student loans, due to misrepresentations by those now-terminated referral companies. This was not so. Similarly, the "upfront fees" you mention were, I believe, fees charged to clients by the referral companies without our knowledge. We do not charge such fees.

Our student loan counseling process is the same in most respects as our credit counseling process: we provide free and low-cost counseling and education. Counselors will review the client's situation and recommend appropriate solutions. Where clients have student loans, the counselors will often end up helping clients negotiate the Federal student loan consolidation application procedure. However, we do not consolidate loans ourselves, broker loans, lend money, pay loans for clients, make payments on clients' loans, apply funds paid by clients to us to their loans, or other misrepresentations that we had to correct. Again, we have eliminated the sources of those misrepresentations.

We are exempt from being licensed by the Department of Business Oversight as a Check Seller, Bill Payer or Prorater. We are exempted from licensure as we are a 501(c)(3) nonprofit agency that has qualified pursuant to the requirements set forth in California Financial Code section 12104 et seq. -- including annual quality auditing pursuant to the ISO 9001 standard, annual financial audits, and other rigorous requirements. We have qualified as exempt every year since we first registered many years ago with the former Department of Corporations (which used to handle the licensing and exemption functions).

Customer Reviews Summary Read customer reviews

16 Customer Reviews on National Budget Planners of South Florida, Inc.
Customer Experience Total Customer Reviews
Positive Experience 15
Neutral Experience 0
Negative Experience 1
Total Customer Reviews 16

Additional Information

BBB file opened: November 20, 2007 Business started: 05/11/1998 Business started locally: 05/11/1998 Business incorporated 05/11/1998 in FL
Type of Entity

Corporation

Business Management
Mr. Sanjeev Kanwar, President
Contact Information
Principal: Mr. Sanjeev Kanwar, President
Number of Employees

29

Business Category

Credit & Debt Counseling Credit Services

Service Area
This business service area covers: Nationwide.

Customer Review Rating plus BBB Rating Summary

National Budget Planners of South Florida, Inc. has received 4.69 out of 5 stars based on 16 Customer Reviews and a BBB Rating of A.

BBB Customer Review Rating plus BBB Rating Overview
X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.