BBB Accredited Business since
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This company offers general contracting services.
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A BBB Accredited Business since
BBB has determined that Superb Builders, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that lowered the rating for Superb Builders, Inc. include:
- 4 complaint(s) filed against business
Factors that raised the rating for Superb Builders, Inc. include:
- Length of time business has been operating
- Response to 4 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||0|
|Total Closed Complaints||4|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||6|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
Contractors State License Board
9821 Business Park Dr, Sacramento CA 95827
Phone Number: (800) 321-2752
Type of Entity
Business ManagementMr. David King, Owner Luda King
Number of Employees
Contractors - General Home Improvements - Additions Roofing Contractors Construction & Remodeling Services Bathroom Remodeling Remodeling Services Kitchen & Bath - Design & Remodeling
Service AreaThis business service area covers: San Francisco, Oakland, Fremont, Santa Rosa, Hayward, Concord, Berkeley, Richmond, Antioch, Daly City, San Mateo, Vacaville, San Leandro, Livermore, Napa, Sonoma, Vallejo, San Rafael, San Mateo, Walnut Creek
On January 12, 2016, Superb Builders, Inc. notified BBB that they have been receiving complaints regarding solicitation phone calls being made by their company. Superb Builders advised BBB that they do not have any telemarketing staff and feel they are being targeted by another company.
If you receive a call from someone claiming to be Super Builders, Inc., please call the company directly at 877-930-0355 to ensure you are dealing with the correct company.
Products & Services
Our renovation and remodeling services include:
Kitchen remodeling & renovation
Bathroom remodeling & renovation
Major home renovations
Custom home construction
Green remodeling and construction
Master bedroom and bathroom remodeling
Room additions and expansions
Roofing Repair and Re-roofing
Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview
3 Plaza View Ln Unit G
Foster City, CA 94404 (877) 930-0355 (310) 980-2919 Directions
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BBB Complaint Process
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Additional Phone Numbers
- (310) 980-2919(Phone)
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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BBB Letter Grade Scale
Star Rating scale
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Read Complaint Details
Complaint: FALSE & MISLEADING Identification of company Name when phone soliciting. This company is using false advertising and false solicitation practices by using local company names when aggressively telemarketing new customers, we have received four phone calls in the past 30 day's saying Superb Builders attached to this phone number (XXX)XXX-XXXX is identifying them selves as S&B Construction to mislead customers that they are a local contractor
Desired Settlement: Stop Using Other Companies Names to Identify yourself.
Business Response: Initial Business Response /* (1000, 9, 2016/01/12) */ Superb Builder's Inc. does not do solicitation phone calls. We don't have any telemarketing staff and we believe we are being targeted by another company.
Read Complaint Details
Complaint: This company keeps calling me from a fake caller id number of XXX-XXX-XXXX. I have asked several times to be put on the do not call list. They attempt to say that they are calling me back due to my inquiry about home improvements which is not true. They say they are from Superb Builders (when I play along). Once I tell them to not call me again or that the number they are calling from is fake, they hang up immediately. Today, I played along with the lady and she said she was "*****" from Superb Builders. When I mentioned her phone number was fake (XXX-XXX-XXXX) she said it was because she was calling from a router and then hung up. One time a man said "why do you think you are so special" when I asked them to put me on their do not call list. Today, I called Superb Builders at their 310 number listed on your BBB site and the man at first admitted that he hires them to make calls for him and he's just a contractor but then he claimed he really represented NationWide Remodeling and just got his list from them. When I said it was illegal what they were doing he said he had nothing to do with Superb Builders even though his number is their number on your BBB site (XXX-XXX-XXXX). He said he'd take me off the list and hung up. That is great if they stop calling me but I'm also filing a formal complaint against the company and would hope that they do not use their fraudulent claim that they are calling people back to sucker an elderly person into contract work. That is what it appears they are trying to do.
Desired Settlement: This company's cold-calling, fraudulent practices should be stopped immediately. They should not be calling people claiming that they are returning a call. They should not be using a disguised caller Id number. They need to honor do not call requests which they have not done in my case. Thank you.
Business Response: Initial Business Response /* (1000, 10, 2014/12/04) */ We do not do any telemarketing. However, I will call the consumer directly. Thanks, **** Initial Consumer Rebuttal /* (3000, 12, 2014/12/09) */ Thank you for your call today *****. You asked me what my proof was that it was this company that had targeted me with telemarketing calls. My proof is the 310 guy ***** admitted at least twice in the course of our initial conversations that he 1) would take me off the list and 2) that he had taken me off the list and it would take a day or two for the calls to stop. He admitted he was "just a contractor" using the telemarketing service. Now there is one man in particular calling my home 2-3 times per day and threatening me directly. I have the police involved. If the Better Business Bureau wants to hold any credibility at all you can not possibly endorse this facade of a company with an address in one place and a telephone in the 310 Los Angeles area code. Thank you, ****
Customer Reviews Summary