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BBB Business Review

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Description

This company offers general contracting services.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Superb Builders meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that lowered the rating for Superb Builders include:

  • 4 complaint(s) filed against business

Factors that raised the rating for Superb Builders include:

  • Length of time business has been operating
  • Response to 4 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

4 complaints closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 3
Billing/Collection Issues 0
Delivery Issues 1
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 4

Customer Reviews Summary Read customer reviews

7 Customer Reviews on Superb Builders
Customer Experience Total Customer Reviews
Positive Experience 5
Neutral Experience 0
Negative Experience 2
Total Customer Reviews 7

Additional Information

BBB file opened: March 19, 2013 Business started: 11/27/2012 Business started locally: 11/27/2012 Business incorporated 11/27/2012 in CA
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Contractors State License Board
9821 Business Park Dr, Sacramento CA 95827
http://www.cslb.ca.gov
Phone Number: (800) 321-2752

Type of Entity

Corporation

Business Management
Mr. David King, Owner Luda King
Contact Information
Principal: Mr. David King, Owner
Number of Employees

9

Business Category

Contractors - General Home Improvements - Additions Roofing Contractors Construction & Remodeling Services Bathroom Remodeling Remodeling Services Kitchen & Bath - Design & Remodeling

Service Area
This business service area covers: San Francisco, Oakland, Fremont, Santa Rosa, Hayward, Concord, Berkeley, Richmond, Antioch, Daly City, San Mateo, Vacaville, San Leandro, Livermore, Napa, Sonoma, Vallejo, San Rafael, San Mateo, Walnut Creek
Business Management

On January 12, 2016, Superb Builders, Inc. notified BBB that they have been receiving complaints regarding solicitation phone calls being made by their company. Superb Builders advised BBB that they do not have any telemarketing staff and feel they are being targeted by another company.

If you receive a call from someone claiming to be Super Builders, Inc., please call the company directly at 877-930-0355 to ensure you are dealing with the correct company.

Products & Services


Our renovation and remodeling services include:
Kitchen remodeling & renovation
Bathroom remodeling & renovation
Major home renovations
Custom home construction
Green remodeling and construction
Master bedroom and bathroom remodeling
Room additions and expansions
Roofing Repair and Re-roofing


Customer Review Rating plus BBB Rating Summary

Superb Builders has received 4.17 out of 5 stars based on 7 Customer Reviews and a BBB Rating of A-.

BBB Customer Review Rating plus BBB Rating Overview
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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.