BBB Accredited Business since

Sun First Solar

Phone: (415) 458-5870 Fax: (415) 458-5871 136 Mitchell Blvd, San Rafael, CA 94903 View Additional Email Addresses http://www.sunfirstsolar.com



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Description

This company offers design and installation for solar energy systems.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Sun First Solar meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that affect the rating for Sun First Solar include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 1 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 1
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Sun First Solar
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: December 07, 2004 Business started: 02/01/1984 Business started locally: 02/01/1984
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Contractors State License Board
9821 Business Park Dr, Sacramento CA 95827
http://www.cslb.ca.gov
Phone Number: (800) 321-2752

Type of Entity

Sole Proprietorship

Business Management
Mr. Aran T. Moore, COO Ms. Kim Fink, Manager
Contact Information
Principal: Mr. Aran T. Moore, COO
Number of Employees

4

Business Category

Contractors - General Solar Energy Equipment & Systems Dealers Solar Energy System Design & Installation

Alternate Business Names
Sun First! Sun First! Solar Energy Systems

Additional Locations

  • 136 Mitchell Blvd

    San Rafael, CA 94903 (415) 458-5870

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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

4/11/2016 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: Solar Panels installed in a different configuration than promised. During our initial consultation on 5/11/2015 and 5/12/2015, Sun First's representative, **** ******, promised that the solar panels would be placed on our roof in only three specific locations and configuration, and would not be visible from the front of the house. On multiple occasions afterwards we emphasized our desire for the panels not to be visible from the front of the house. The number of the arrays changed from three to four months after we signed the agreement on 5/28/2015, and the final plans filed with the city were never sent to us for our approval. On the day the crew arrived to install the panels, 8/3/2015, they discovered they had measured the roof incorrectly and had to change the plans again resulting in what we had specifically discussed as a problem that we wanted to avoid from the very beginning. Even though we were told the panels would be placed the way they were shown on the initial city approved plans, the orientation of three of the four arrays was changed from the original city approved plans causing them to be visible when standing in front of the house. We were charged for assessment and plans that were significantly changed from the ones we had accepted, and were not provided with the configuration that had been promised to us for months prior, due to the Solar First's inability to accurately measure our roof on two separate occasions.

Desired Settlement: It is our position that since the final placement had so little to do with the initial plans and the final placement caused the panels to be visible from the front of the house, the assessment and planning fee should be refunded to us, and $1000 refund for placement that makes the solar panels visible from the front of our house.


Customer Review(s)

The customer review(s) below are un-filtered. These positive and negative reviews are not used in the calculation of the BBB Rating. If you wish to file a complaint and request a resolution to your issue please click here. This customer review section is not BBBs complaint resolution system. Customer Reviews are the subjective opinion of the individual who posted the review and not of Better Business Bureau. A customer review is not posted on a business if a BBB complaint on the same issue(s) is also filed. BBB cannot guarantee the accuracy of any customer review and is not responsible for the content of any customer review. Public comments are not customer reviews.

Customer Reviews Summary

0 Customer Reviews on Sun First Solar
Positive Experience (0 reviews)
Neutral Experience (0 reviews)
Negative Experience (0 reviews)