Business ProfileforRenewal by Andersen of San Francisco

Ordered 12 windows from Renewal Dec 2022 for $50k installed May 2023 Issue 1: Frame of picture windows is rounded and bulbous and does not match the flat frame of the glider windows. Neither our design consultant (**) or installation manager (IM) pointed this out to us during initial planning. When we complained, we were told there was a flat-framed picture window option but it was protocol not to show it to clients unless they ordered casement windows (the most expensive type). We asked how we could have known if they didnt warn / show us. We were told we should have seen it in the renders from the **. We saw this one time on a small ipad during the initial high pressure sales pitch. We should have been alerted of the mismatch during the consultation and the final result is due to Andersens negligence.Issue 2: Negligent / superficial advice led us to choose a wood interior that is not stainable to our desired finish. We wanted the interior to be wood to match the style of our home. Both the ** and IM were in our home and helped us choose between pine and oak options. Our ** said we could stain either whatever color we wanted, and the IM said he thought we didnt need to pay extra for the oak. Neither raised the fact that Oak is difficult to stain to the color we wanted. The installed oak seemed rough and two separate stain companies told us sanding would be needed before staining, and neither company could match the color we wanted.Response to our issues: Andersen offered us a small refund without fully addressing either issue, provided we sign a doc saying that it resolves ALL of our issues with Andersen and that we agree not to disclose our issues or the resolution publicly. We rejected this because it didnt address all of our issues.Ask: We want Andersen to replace all existing picture windows with fixed casement windows and refund us for the amount we paid for oak interiors as well as replace with solid color interior finish or cover the cost of staining.