BBB Business Review

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BBB Accredited Business since

Innovative Custom Builders

Phone: (650) 591-2013 Fax: (650) 591-2023 633 Quarry Rd Ste A, San Carlos, CA 94070 https://icb.builders/

BBB Business Reviews may not be reproduced for sales or promotional purposes.

Description

Innovative Custom Builders (formerly Fitzpatrick & Sons) are custom home builders.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Innovative Custom Builders meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Customer Complaints Summary

0 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Sales and Advertising Issues 0
Billing Issues 0
Delivery Issues 0
Service or Repair Issues 0
Order Issues 0
Product Issues 0
Customer Service Issues 0
Facilities Issues 0
Total Closed Complaints 0

Definitions | BBB Complaint Process | File a Complaint against Innovative Custom Builders

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Innovative Custom Builders
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Read Customer Reviews | Submit a Customer Review | See Trends in Customer Reviews on Innovative Custom Builders

Additional Information

BBB file opened: January 21, 2000 Business started: 08/19/1988 in CA Business started locally: 08/19/1988 Business incorporated 12/04/2002 in CA
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Contractors State License Board
9821 Business Park Dr, Sacramento CA 95827
http://www.cslb.ca.gov
Phone Number: (800) 321-2752
The number is 538729.

Type of Entity

Corporation

Business Management
Ms. Tina Soberanis, Office Manager Mr. Dan Fitzpatrick, President
Contact Information
Principal: Ms. Tina Soberanis, Office Manager
Number of Employees

20

Business Category

General Contractor Home Builders Construction Services Window Installation New Single-Family Housing Construction (except For-Sale Builders) (NAICS: 236115)

Hours of Operation
M: 8:00 AM - 4:30 PM
T: 8:00 AM - 4:30 PM
W: 8:00 AM - 4:30 PM
Th: 8:00 AM - 4:30 PM
F: 8:00 AM - 4:30 PM
S: Closed
Su: Closed
Referral Assistance

The following Government Agency(s) or Association(s) may be able to provide you additional information:

Contractors State License Board 9821 Business Park Dr, Sacramento CA 95827 Phone Number: (800) 321-2752 http://www.cslb.ca.gov

X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.