This business is not BBB accredited.

Affinity Solar Energy, Inc.

Phone: (707) 836-9195 Fax: (707) 838-4842 390 Business Park Court #510, Windsor, CA 95492 ! There is an alert on Affinity Solar Energy, Inc. !


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Description

This company specializes in solar electric (photovoltaic), solar hot water heating (pools and domestic use), instantaneous water heating systems, wind and hydro applications for commercial and residential projects.


BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Based on BBB files, this business has a BBB Rating of No Rating. The reason is as follows:

  • This business has no rating because it is out of business.


Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Affinity Solar Energy, Inc.
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: January 23, 2006 Business started: 07/15/2004 Business started locally: 07/15/2004 Business incorporated 12/03/2007 in CA
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Contractors State License Board
9821 Business Park Dr, Sacramento CA 95827
http://www.cslb.ca.gov
Phone Number: (800) 321-2752

Type of Entity

Corporation

Business Management
Mr. Jerry Shafer, Owner
Contact Information
Principal: Mr. Jerry Shafer, Owner
Number of Employees

5

Business Category

Contractors - General


Additional Locations

  • THIS LOCATION IS NOT BBB ACCREDITED

    390 Business Park Court #510

    Windsor, CA 95492 (707) 836-9195

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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

3/27/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: Affinity Solar Engery installed a solar system and warntee on labor for ten years. Our system is malfunctioning and they have left town without notice We had a solar system at our residence, *** ******* ***** in the Town of ******** ** in September 2010 by ***** ******* (Lic XXXXXX B, C-46, Journeyman Electrical # XXXXXX) DBA Affinity Solar Energy Inc. The system was warranted on all work to include labor on replacement of failing parts for no less than ten years. We paid a substantial amount for the labor to install the system, parts, the warrantee and the monitoring of the system. We have issues with failing micro converters. When we attempted to contact Mr. Shaffer we found that Affinity Solar Energy Inc .was closed down under the auspice of retiring. We received no notification or reimbursement for the warrantee, are now out of pocket costs to repair the system and are required to obtain the services of another solar company to monitor our system for performance and/or failure. In speaking with other business representatives, information has been provided that Mr. Shaffer is most likely in the state of Hawaii involved in the same business and business practices. Thank you for your consideration. Respectfully, **** *****

Desired Settlement: Seeking a refund for the amount paid for the five years left on the warrantee and for any costs for another company to monitor the system to include any labor costs involved with repair of system failures.


Customer Review(s)

The customer review(s) below are un-filtered. These positive and negative reviews are not used in the calculation of the BBB Rating. If you wish to file a complaint and request a resolution to your issue please click here. This customer review section is not BBBs complaint resolution system. Customer Reviews are the subjective opinion of the individual who posted the review and not of Better Business Bureau. A customer review is not posted on a business if a BBB complaint on the same issue(s) is also filed. BBB cannot guarantee the accuracy of any customer review and is not responsible for the content of any customer review. Public comments are not customer reviews.

Customer Reviews Summary

0 Customer Reviews on Affinity Solar Energy, Inc.
Positive Experience (0 reviews)
Neutral Experience (0 reviews)
Negative Experience (0 reviews)