BBB Business Review

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BBB Accredited Business since

Premier Flooring

Phone: (707) 263-0858 Fax: (707) 263-7909 View Additional Phone Numbers 2570 S Main St  suite #3, Lakeport, CA 95453 http://www.bureaumembers.com/premierflooring/



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Description

We offer no hassle sales and quality licensed installation of of flooring materials: Carpet, vinyl, tile, laminates, & hardwoods. We offer a full showroom & are owner operated.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Premier Flooring meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Premier Flooring include:

  • Length of time business has been operating
  • No complaints filed with BBB


Customer Complaints Summary

0 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 0

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Premier Flooring
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: May 29, 2008 Business started: 10/01/2005 Business started locally: 10/01/2005
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Contractors State License Board
9821 Business Park Dr, Sacramento CA 95827
http://www.cslb.ca.gov
Phone Number: (800) 321-2752

Type of Entity

Sole Proprietorship

Business Management
Mr. Justin Ratcliffe, Owner Ms. Sufi Ratcliffe, Owner
Contact Information
Principal: Mr. Justin Ratcliffe, Owner
Number of Employees

3

Business Category

Contractors - Flooring Floors - Industrial Tile - Ceramic - Contractors & Dealers Floor Materials - Retail Floors - Hardwood

Refund and Exchange Policy
There are no returns or refunds on custom orders. The manufacturer will take full responsibility on damaged or defective materials, whether it's done in / at the mill or in shipping. We guarantee our labor for 1 year.
Service Area
This business service area covers: Clearlake, Clearlake Oaks, Cobb, Hidden Valley Lake, Kelseyville, Lakeport, Loch Lomond, Lower Lake, Lucerne, Middletown, Nice, North Lakeport, Paramore Springs, Upper Lake, Whispering Pines.
Alternate Business Names
Ratcliffe Custom Flooring
Products & Services

We carry brands like: Shaw, Mohawk, Beaulieu, Armstrong, Home Legend, Quickstep, Bruce, Burke. Residential / Commercial installations

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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.