BBB Accredited Business since

Elitegroup Computer Systems, Inc.

Phone: (510) 226-7333 Fax: (510) 226-7350 6851 Mowry Ave, Newark, CA 94560 http://www.ecsusa.com View Additional Web Addresses


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Description

This company offers wholesale computers, mainboards, peripherals, and bare bone systems.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Elitegroup Computer Systems, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Elitegroup Computer Systems, Inc. include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 2 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

2 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 2
Total Closed Complaints 2

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Elitegroup Computer Systems, Inc.
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: December 22, 1998 Business started: 01/04/1990 Business started locally: 01/04/1990 Business incorporated 01/04/1990 in CA
Type of Entity

Corporation

Business Management
Ms. Maggie Liu, General Manager Ms. Lisa Chang, HR Manager
Contact Information
Customer Contact: Ms. Lisa Chang, HR Manager
Principal: Ms. Maggie Liu, General Manager
Number of Employees

21

Business Category

Computers - Wholesale & Manufacturers Computers - Supplies & Parts

Alternate Business Names
ECS ECS Elitegroup Computer PCCHIPS USA PCWave

Additional Locations

X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

9/26/2014 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: Did not honor my mail in rebate. Difficulty talking to live person. Does not answer voice messages. Elitegroup Computer Systems *** Rebate at ****** (10/01/13-10/31/13) Promotion #XXXXX Tracking ID #XXXXXXXX I've called several times, takes over 30 minutes to reach live person. I left messages and no one has ever called me back. I have not gotten my rebate.

Desired Settlement: So long ago I forget how much I'm suppose to get. I don't care about the money. Just don't offer rebates if you won't honor them. For my time and energy $100 is fair.

Business Response: Initial Business Response /* (1000, 5, 2014/09/10) */ We apologize for the miscommunication the rebate house has with Mr. *********. Two different checks, check number XXXXX and XXXXX, were mailed to Mr. ********* in Jan and Apr of 2014. Unfortunately, Mr. ********* was not able to receive them successfully. Updated address is provided by Mr. ********* on Sept. 2, 2014. A replacement check will be mailed to Mr. ********* at the new address.

1/17/2014 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: rebate never processed by partner velocity fulfillment for motherboard purchased at newegg.com Newegg is an online retailer like any other. It enjoys selling volume to please its' investors, and making profit as any company would. They profit and gain from rebate schemes compiled by manufacturers such as ECS and others. The one thing retailers do not do (like newegg), is stand behind those manufacturer rebates, instead choosing to pass the buck so to speak, to the mfg. for the responsibility of fulfilling it. The mfg. passes the buck to their third party (like Velocity Fulfillment). In the end, no one seems to be responsible and the customer gets hurt. There is enough precedence in our legal system to remind these retailers and manufactuers they will be held responsible when the shoe drops. The rebates, after all, are advertised on newegg's site and is a compelling force in making a purchasing decision for many of us. The responsibility lay squarely on all three. Newegg, you have a great reputation amongst online shoppers. Hold your mfg. partners responsible for unprocessed rebates, or you may end up paying for it out of the profits you make when you collaborated in the first place. The worst aspect of the ECS sales model is their rebate processes. Most companies outsource their rebates to a third party to process for them. ECS has partnered with a company called VELOCITY FULFILLMENT, INC. Needless to say, rebates are not getting processed. Very soon, in fact, we may see a class action suit gathering steam against both of these entities. ECS needs to honor the 27.00 rebate as advertised on newegg.com Mailed November 2013. Here we are and no word.

Desired Settlement: 27.00 rebate needs to be processed. What will be very interesting is when a 27.00 rebate explodes into a class action law suit. Hopefully, and for their own sakes, someone is paying attention to these complaints.

Business Response: Initial Business Response /* (1000, 5, 2014/01/14) */ The original UPC code was not sent in along with the rebate form. Issue has been resolved by contacting Mr. ******** for necessary supporting documents. The submission has been entered. The Velocity tracking ID is ********. Final Consumer Response /* (2000, 7, 2014/01/16) */ (The consumer indicated he/she ACCEPTED the response from the business.) It is a shame we as consumers have to resort to this back and forth via an intermediary to resolve a problem which should not have existed in the first place. Imagine how many rebates go unprocessed DAILY but no action is taken from consumers because how time consuming this process is. This is exactly why this will eventually devolve into a legal issue. If the marketing firms and manufacturers think they can hide behind 'tracking information from the post office not showing delivery' they are mistaken. It's quite easy to subpoena the total sales of a product that is eligible for a rebate, then cross reference that number with how many rebates were actually processed by their marketing partner. I'm sure someone will find this number very interesting. If the rebate is not processed accordingly I will reopen the case. As always thank you BBB for helping consumers watchdog the improprieties of companies doing business in the U.S. especially those from abroad who may think it's ok to be unscrupulous.


Customer Review(s)

The customer review(s) below are un-filtered. These positive and negative reviews are not used in the calculation of the BBB Rating. If you wish to file a complaint and request a resolution to your issue please click here. This customer review section is not BBBs complaint resolution system. Customer Reviews are the subjective opinion of the individual who posted the review and not of Better Business Bureau. A customer review is not posted on a business if a BBB complaint on the same issue(s) is also filed. BBB cannot guarantee the accuracy of any customer review and is not responsible for the content of any customer review. Public comments are not customer reviews.

Customer Reviews Summary

0 Customer Reviews on Elitegroup Computer Systems, Inc.
Positive Experience (0 reviews)
Neutral Experience (0 reviews)
Negative Experience (0 reviews)