BBB Accredited Business since
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This company offers wholesale computers, mainboards, peripherals, and bare bone systems.
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A BBB Accredited Business since
BBB has determined that Elitegroup Computer Systems, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Elitegroup Computer Systems, Inc. include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 2 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||2|
|Total Closed Complaints||2|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Type of Entity
Business ManagementMs. Maggie Liu, General Manager Ms. Lisa Chang, HR Manager
Number of Employees
Computers - Wholesale & Manufacturers Computers - Supplies & Parts
Alternate Business NamesECS ECS Elitegroup Computer PCCHIPS USA PCWave
6851 Mowry Ave
Newark, CA 94560 Directions
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Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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BBB Letter Grade Scale
Star Rating scale
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Problems with Product/Service
Read Complaint Details
Complaint: Did not honor my mail in rebate. Difficulty talking to live person. Does not answer voice messages. Elitegroup Computer Systems *** Rebate at ****** (10/01/13-10/31/13) Promotion #XXXXX Tracking ID #XXXXXXXX I've called several times, takes over 30 minutes to reach live person. I left messages and no one has ever called me back. I have not gotten my rebate.
Desired Settlement: So long ago I forget how much I'm suppose to get. I don't care about the money. Just don't offer rebates if you won't honor them. For my time and energy $100 is fair.
Business Response: Initial Business Response /* (1000, 5, 2014/09/10) */ We apologize for the miscommunication the rebate house has with Mr. *********. Two different checks, check number XXXXX and XXXXX, were mailed to Mr. ********* in Jan and Apr of 2014. Unfortunately, Mr. ********* was not able to receive them successfully. Updated address is provided by Mr. ********* on Sept. 2, 2014. A replacement check will be mailed to Mr. ********* at the new address.
Problems with Product/Service
Read Complaint Details
Complaint: rebate never processed by partner velocity fulfillment for motherboard purchased at newegg.com Newegg is an online retailer like any other. It enjoys selling volume to please its' investors, and making profit as any company would. They profit and gain from rebate schemes compiled by manufacturers such as ECS and others. The one thing retailers do not do (like newegg), is stand behind those manufacturer rebates, instead choosing to pass the buck so to speak, to the mfg. for the responsibility of fulfilling it. The mfg. passes the buck to their third party (like Velocity Fulfillment). In the end, no one seems to be responsible and the customer gets hurt. There is enough precedence in our legal system to remind these retailers and manufactuers they will be held responsible when the shoe drops. The rebates, after all, are advertised on newegg's site and is a compelling force in making a purchasing decision for many of us. The responsibility lay squarely on all three. Newegg, you have a great reputation amongst online shoppers. Hold your mfg. partners responsible for unprocessed rebates, or you may end up paying for it out of the profits you make when you collaborated in the first place. The worst aspect of the ECS sales model is their rebate processes. Most companies outsource their rebates to a third party to process for them. ECS has partnered with a company called VELOCITY FULFILLMENT, INC. Needless to say, rebates are not getting processed. Very soon, in fact, we may see a class action suit gathering steam against both of these entities. ECS needs to honor the 27.00 rebate as advertised on newegg.com Mailed November 2013. Here we are and no word.
Desired Settlement: 27.00 rebate needs to be processed. What will be very interesting is when a 27.00 rebate explodes into a class action law suit. Hopefully, and for their own sakes, someone is paying attention to these complaints.
Business Response: Initial Business Response /* (1000, 5, 2014/01/14) */ The original UPC code was not sent in along with the rebate form. Issue has been resolved by contacting Mr. ******** for necessary supporting documents. The submission has been entered. The Velocity tracking ID is ********. Final Consumer Response /* (2000, 7, 2014/01/16) */ (The consumer indicated he/she ACCEPTED the response from the business.) It is a shame we as consumers have to resort to this back and forth via an intermediary to resolve a problem which should not have existed in the first place. Imagine how many rebates go unprocessed DAILY but no action is taken from consumers because how time consuming this process is. This is exactly why this will eventually devolve into a legal issue. If the marketing firms and manufacturers think they can hide behind 'tracking information from the post office not showing delivery' they are mistaken. It's quite easy to subpoena the total sales of a product that is eligible for a rebate, then cross reference that number with how many rebates were actually processed by their marketing partner. I'm sure someone will find this number very interesting. If the rebate is not processed accordingly I will reopen the case. As always thank you BBB for helping consumers watchdog the improprieties of companies doing business in the U.S. especially those from abroad who may think it's ok to be unscrupulous.