This business is not BBB accredited.
Phone: (800) 406-1544 View Additional Phone Numbers 2280 Fulton Street, Berkeley, CA 94704
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This company offers computer sales, service and repair.
This business is not BBB accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that lowered the rating for American Tech include:
- Failure to respond to 1 complaint(s) filed against business
Factors that raised the rating for American Tech include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
Bureau of Electronic and Appliance Rpr.
3485 Orange Grove Ave, North Highlands CA 95660
Phone Number: (916) 999-2041
Type of Entity
Business ManagementMr. Samson Eric, President Ms. Kiran Saba, Partner
Number of Employees
Computers - Service & Repair
Service AreaThis business service area covers San Francisco, Oakland, Fremont, Santa Rosa, Hayward, Concord, Berkeley, Richmond, Antioch, Daly City, San Mateo, Vacaville, San Leandro, Livermore, Napa, Sonoma, Vallejo, San Rafael, San Mateo, Walnut Creek
THIS LOCATION IS NOT BBB ACCREDITED
2280 Fulton Street
Berkeley, CA 94704 (800) 406-1544 Directions
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Additional Phone Numbers
- (510) 705-1915(Phone)
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
Problems with Product/Service
Read Complaint Details
Complaint: I faced some problems with one of my MacBook Pro\'s not booting up. I looked up the computer repair section on the Craigslist. I saw this AD by American Tech that offered a flat rate of $69.00 for repairing any problem on a mac Laptop at their site in Berkeley. I called American Tech they told me to bring in my MacBook Pro.They diagnosed and told me that my computer had Video problems and that they will have to re-solder the video chip on the motherboard and told me that it would cost me $99.00. They further told me that if I don\'t want to have it fixed the charges would be $69.00 just for the check up they had performed. I had no choice other than to agree for having it fixed and pay extra $30 for a total sum of $99.00. On my approval the repairs were carried out. However, after the Video chip was re-soldered on my Mac., they called me and said that my laptop has some boot up issues now, it still wouldn\'t boot up. The next day I received a call from them that the booting issue has been fixed and that I can pick up my laptop. I trusted them for their word that it has been fixed. I paid them $99.00 and picked up my MacBook Pro. Ever since I have had my laptop repaired. It has been giving me trouble. It boots up sometimes and at times I have difficulty in booting it up. Since I have another Macbook Pro that I mostly use, my repaired Mac has been sitting idle because of the boot up issues. I have not used it for a single day ever since the repairs.My request to the BBB is to intervene and ask American Tech to fix my Mac for which I have paid more than the deceptively advertised price of $69.00 and yet, I have a dead machine at my hands.I am surviving on a fixed income which I get in form of \'Social Security Disability\' each month from the Social Security Department.Please help me have my mac fixed by American Tech they are located ******* ****** ****** Berkeley California XXXXX. Ph: XXX-XXX-XXXX. Thanks. Product_Or_Service: Repair services Order_Number: XXXX-XXXXXXXXXXX
Desired Settlement: DesiredSettlementID: Other (requires explanation) Please help me have my mac fixed by American Tech for which I have already paid them $99.00. My Laptop still does not boot up. American Tech is located ******* ****** ****** Berkeley California XXXXX. Ph: XXX-XXX-XXXX.Thanks.