BBB Accredited Business sinceFind a Location
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This company provides remote PC diagnostic and repair services to improve PC and home network performance.
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A BBB Accredited Business since
BBB has determined that Support.com meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Support.com include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 14 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||7|
|Total Closed Complaints||14|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||4|
Type of Entity
Business ManagementMr. Zak White, Senior Paralegal Mr. Josh Pickus, CEO Mr. Gregory J. Wrenn, SVP/General Counsel & Secretary
Number of Employees
Computers Hardware, Software & Services Computer Business Services Computer Software Publishers & Developers Computers - Network Security Internet Selling Services
Service AreaThis business service area covers: US
Alternate Business NamesRightHand IT Sammsoft.com SUPERAntiSpyware
Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview