BBB Business Review

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This business is not BBB accredited.

Sony Computer Entertainment America LLC

Phone: (650) 655-8000 2207 Bridgepointe Pkwy, San Mateo, CA 94404 http://www.playstation.com


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BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that affect the rating for Sony Computer Entertainment America LLC include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 749 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

749 complaints closed with BBB in last 3 years | 199 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 41
Billing/Collection Issues 59
Delivery Issues 126
Guarantee/Warranty Issues 164
Problems with Product/Service 359
Total Closed Complaints 749

Customer Reviews Summary Read customer reviews

3 Customer Reviews on Sony Computer Entertainment America LLC
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 3
Total Customer Reviews 3

Additional Information

BBB file opened: November 05, 1997 Business started: 11/01/1996 Business started locally: 11/01/1996 Business incorporated 11/02/2006 in DE
Type of Entity

Limited Liability Company (LLC)

Business Management
Ms. Cynthia Woodman, Sr Paralegal Anthony Rodriguez, Corporate Escalation Specialist
Contact Information
Principal: Ms. Cynthia Woodman, Sr Paralegal
Number of Employees

1,600

Business Category

Computers Hardware, Software & Services

Alternate Business Names
Qriocity SCEA
Products & Services

This company offers the sales and marketing of software and hardware for PlayStation products.


Customer Review Rating plus BBB Rating Summary

Sony Computer Entertainment America LLC has received 3.68 out of 5 stars based on 3 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview
X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.