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This business is not BBB accredited.

Salesforce.com, Inc.

Additional Locations

Phone: (415) 901-7000 Fax: (415) 901-7040 The Landmark @ One Market Street  Suite 300, San Francisco, CA 94105 View Additional Email Addresses http://www.salesforce.com

BBB Business Reviews may not be reproduced for sales or promotional purposes.


This company offers customer relationship management web services.

BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that affect the rating for Salesforce.com, Inc. include:

  • Failure to respond to 18 complaint(s) filed against business

Customer Complaints Summary Read complaint details

82 complaints closed with BBB in last 3 years | 46 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 22
Billing/Collection Issues 8
Delivery Issues 16
Guarantee/Warranty Issues 0
Problems with Product/Service 36
Total Closed Complaints 82

Customer Reviews Summary Read customer reviews

5 Customer Reviews on Salesforce.com, Inc.
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 5
Total Customer Reviews 5

Additional Information

BBB file opened: January 03, 2002 Business started: 03/01/1999 Business started locally: 03/01/1999
Type of Entity


Business Management
Ms. Veronica Angeles, Escalation Manager Mr. Marc Benioff, CEO
Contact Information
Principal: Ms. Veronica Angeles, Escalation Manager
Number of Employees


Business Category

Computers Hardware, Software & Services Computers - Sys Designers & Consult Internet Services

Customer Review Rating plus BBB Rating Summary

Salesforce.com, Inc. has received 1.22 out of 5 stars based on 5 Customer Reviews and a BBB Rating of D-.

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.