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          Rocket Lawyer has 1 locations, listed below.

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            Business ProfileforRocket Lawyer

            Legal Forms
            BBB accredited business

            At-a-glance

            Customer Reviews

            4.59/5stars

            Average of 392 Customer Reviews

            Customer Complaints

            180 complaints closed in last 3 years

            64 complaints closed in last 12 months

            BBB Rating & Accreditation

            Accredited Since: 12/6/2006

            Years in Business: 16

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Overview

            Rocket Lawyer is an online legal technology company founded by Charley Moore and based in San Francisco, California. Rocket Lawyer provides individuals and small to medium-sized businesses with online legal services—including incorporation, estate plans, legal health diagnostics, and legal document review. The site also provides a network of attorneys that consumers and small businesses can consult with on legal issues through its On Call service.

            Business Details

            BBB File Opened:
            1/1/2008
            Years in Business:
            16
            Business Started:
            1/1/2008
            Business Started Locally:
            1/1/2008
            Business Incorporated:
            6/27/2008
            Accredited Since:
            12/6/2006
            Licensing Information:
            This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
            BBB records show a license number of 184458 for this business, issued by The State Bar of California. The expiration date of this license is 5/31/2024.

            These agencies may include:

            The State Bar of California

            180 Howard St.

            San Francisco CA 94105

            (415) 538-2000

            http://www.calbar.ca.gov/Home.aspx

            Type of Entity:
            Corporation
            Number of Employees:
            280
            Alternate Business Name
            • Rocket Lawyer Incorporated
            Business Management
            • Mr. Charles Moore, Founder and Chairman
            • Mr. Paul Bussi, VP of Sales
            • Mr. Matt Pebley, Manager
            Contact Information

            Principal

            • Mr. Charles Moore, Founder and Chairman
            Additional Contact Information

            Fax Numbers

            • (415) 738-7772
              Primary Fax

            Email Addresses

            Customer Complaints

            180 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            02/26/2024

            Complaint Type:
            Problems with Product/Service
            Status:
            Answered
            I called before a filling was done, so it was done right. The executive ************************* told me he was going to fix the issue, but he never did. I was charged for the service, that was done wrong and now they are requiring me to pay to fix the issue I called them in order to avoid it. Now my business due to this delay is losing money, and they are trying to force me into paying by delaying tactics. I spoke to his manager, and he told me he would get back to me after reviewing calls, but he never did. Now 2 state fillings were done wrong, forced me to pay for it, and there is no care about fixing anything.
            Read More

            Customer Reviews

            392 Customer Reviews

            What do you think? Share your review.

            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Faye G

            03/11/2024

            They tell you and make you pay a price before that start. Then they come back wanting more money! Then want more money if your tax pro thinks you should pay even more money. Taxes so far has costed me over $2000.00 and still havent been completed. They are scammers and I would NOT let them do your taxes!!!!! I bet they will not be completed and will s**** around and charge me even more money sad that they are scamming business like they are Sale person who tells you what to pay cant even get the price right and will go back and charge your on file credit card with them without notifying you first. I had to remove my cc to keep them from charging. They havent even started or review anything since 3-6-24. But want more and more and more and more money.

            Rocket Lawyer Response

            03/13/2024

            Hello ****,We're sincerely sorry to hear about your experience, but it looks like this matter is getting resolved at this current time. If you need any further assistance at this time, though, please call ************ (M-F, 6am-6pm PT).

            Local BBB

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