BBB Accredited Business sinceAdditional Locations
1 of 1 images | See All Images >>
BBB Business Reviews may not be reproduced for sales or promotional purposes.
This company specializes in on-demand, integrated business management software - in a single hosted system, including: customer relationship management (CRM); order fulfillment; inventory; accounting and finance, product assembly; ecommerce; Web site management; and employee productivity.
Request a Quote
A BBB Accredited Business since
BBB has determined that NetSuite, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that affect the rating for NetSuite, Inc. include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 4 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||2|
|Total Closed Complaints||4|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Type of Entity
Business ManagementMr. Zach Nelson, President & CEO Ms. Mei Li, BBB Contact Ms. Daniela Lucchesi, Assistant to COO Mr. Jim McGeever, COO
Number of Employees
Computers Hardware, Software & Services
Service AreaThis business service area covers: Internationally
What is a BBB Business Review?
We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.
About BBB Business Review Content & Services:
Some Better Business Bureaus offer additional content & services in BBB Business Reviews.
The additional content & services are typically regional in nature or, in some cases, a new product or service that is being tested prior to a more general release.
Not all enhanced content & services are available at all Better Business Bureaus.
Types of Complaints Handled by BBB
BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:
- Advertising or Sales
- Billing or Collection
- Problems with Products or Services
- Guarantee or Warranty
We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.
BBB Complaint Process
Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.
What is BBB Advertising Review?
BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.
What government actions does BBB report on?
BBB reports on known government actions that are relevant to the business's marketplace dealings with the public.
BBB Reporting Policy
As a matter of policy, BBB does not endorse any product, service or business.
BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.
BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.
Additional Phone Numbers
- (303) 600-3800(Phone)
Additional Email Addresses
- - eQuote
- - Communication/Mass Email
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
|9/7/2016||Problems with Product/Service|
Problems with Product/Service
Read Complaint Details
Complaint: Netsuite won't allow cancellation of an additional module I purchased in 2 days. Their information on HELP is misleading for this purchase. I am currently a Netsuite client and user. On 7/16/2014 I purchased an additional module from Netsuite. This module is called "Advanced Financials Module". The purpose for me to buy this module is to have revenue recognition and expense amortization those two features, but later I realized that this module doesn't include "Revenue Recognition" this feature and is another module I need to purchase. On Netsuite's HELP, if you search "Amortization" you will see the results showing "Revenue recognition and expense amortization" listed together. It is a misleading information even my rep agreed with me. On 7/21/2014, I wrote an e-mail to let my rep know that I would like to cancel this purchase because this module couldn't fit my need, but my rep told me that Netsuite doesn't want to let me cancel it but would like to give me discount if I can purchase another module "Revenue Recognition". I don't think this is a right way to treat their loyal customer (I have been using Netsuite for 5 years). I made cancellation request in 2 business days after I signed the contract. I realized this contract can't be cancelled, but the HELP on Netsuite is misleading me to believe this "Advanced Financial Module" includes revenue recognition and expense amortization. I didn't wait for a week or a month to make this cancellation request but in 2 business days. The HELP information doesn't mention the functions are in separate module. Netsuite is a public trade company and I don't believe this is the way they should treat their customer. I am asking BBB to get involved and I am filing complaint to state of California and state of Texas. I would like to see Netsuite can do the right thing to keep their customer satisfied.
Desired Settlement: Either Netsuite can refund my payment or include "revenue recognition" to advance financial module for free.
Business Response: Initial Business Response /* (1000, 8, 2014/08/08) */ Senior management will investigate this customer's concerns immediately and work quickly to resolution with them. More details to come as we track this down internally. Thank you for bringing this to our attention. **** ****** VP, Marketing for NetSuite *******@netsuite.com