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BBB Accredited Business since 03/03/2009

Individual Software, Inc.

Phone: (925) 734-6767Fax: (925) 734-8337View Additional Phone Numbers2301 Armstrong St STE 101, LivermoreCA 94551-9349View Additional Web Addresses

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This company offers comsumer software products. They are a publisher and developer of educational, business, and productivity software for consumers, schools, and corporations.

BBB Accreditation

A BBB Accredited Business since 03/03/2009

BBB has determined that Individual Software, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised Individual Software, Inc.'s rating include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 18 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.

Customer Complaints SummaryRead complaint details

18 complaints closed with BBB in last 3 years | 6 closed in last 12 months
Complaint TypeTotal Closed Complaints
Advertising / Sales Issues2
Delivery Issues2
Problems with Product / Service14
Billing / Collection Issues0
Guarantee / Warranty Issues0
Total Closed Complaints 18

Additional Information

BBB file opened: 03/01/1996Business started: 12/09/1981
Type of Entity


Incorporated: December 1981, CA

Contact Information
Principal: Ms. B. J. Reynolds-Koonce (Accounting & Information Systems Manager)Mr. Jo-L Hendrickson (President)
Number of Employees


Business Category

Computer Software Publishers & Developers, Computers Hardware, Software & Services

Service Area

This business serves the United States.

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