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BBB Accredited Business since

AVG Technologies

Additional Locations

Phone: (866) 833-5727 149 Bluxome St, San Francisco, CA 94107 View Additional Email Addresses http://www.avg.com View Additional Web Addresses



BBB Business Reviews may not be reproduced for sales or promotional purposes.

Description

AVG is the online security company providing leading software and services to secure devices, data and people.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that AVG Technologies meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for AVG Technologies include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 172 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

172 complaints closed with BBB in last 3 years | 58 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 35
Billing/Collection Issues 7
Delivery Issues 36
Guarantee/Warranty Issues 18
Problems with Product/Service 76
Total Closed Complaints 172

Customer Reviews Summary Read customer reviews

0 Customer Reviews on AVG Technologies
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: January 17, 2013 Business started: 11/01/1994 Business started locally: 11/01/1994 Business incorporated 07/07/2003 in DE
Type of Entity

Corporation

Business Management
Quality Manager Mr. Gary Kovacs, CEO
Contact Information
Principal: Quality Manager
Number of Employees

900

Business Category

Computer Software Publishers & Developers

Refund and Exchange Policy
Your Complete Satisfaction is Important to Us

AVG strives to remove all risk from your purchasing decision. We encourage you to download the trial versions of our software, available from our web site, and to choose your purchases carefully.

Money Back Guarantee
30-day, No Questions Asked, Money Back Guarantee

If you are not completely satisfied that your computer is more secure with installed AVG protection, please contact us within 30-days of purchase for a no-questions-asked, full refund.

Yes, for all AVG home and business products we provide a 30-day, no-questions-asked, money back guarantee. This cooling-off period is designed to ensure that you are happy with your purchase of AVG software and to remove any risk from your purchase.

Beyond this cooling-off period, AVG will not normally give refunds if you change your mind. We do however provide 24/7 technical support and will happily solve any technical challenges you encounter with our software.

PLEASE NOTE: This money back guarantee does not apply to retail purchases of AVG; each reseller has their own refund policy and should be contacted directly for these matters. Additionally, the policy does not apply to the cost of providing and shipping an AVG installation disc when this has been requested and the CD/DVD is not faulty. In these circumstances the guarantee only covers the license cost of the AVG product(s).

In the rare event you are not satisfied with your AVG product and require a refund, please contact a member of our team who will be happy to assist:

AVG Customer Services for home product refunds: http://www.avg.com/customer-support

or

AVG Business Support for business product refunds:
http://www.avg.com/customer-support-business

Please allow up to 30 days for the credit to appear on your billing statement.
Alternate Business Names
AVG Technologies, USA, Inc
Products & Services

Protection:
AVG AntiVirus Free
AVG Internet Security
AVG Premium Security

Performance:
AVG PC TuneUp
AVG Web TuneUp

Privacy:
AVG PrivacyFix

Mobile Apps:
Android Antivirus FREE
Android Antivirus PRO
AVG Vault
TuneUp, Cleaner Android

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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.