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AVG is the online security company providing leading software and services to secure devices, data and people.
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A BBB Accredited Business since
BBB has determined that AVG Technologies meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for AVG Technologies include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 172 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||76|
|Total Closed Complaints||172|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Type of Entity
Business ManagementQuality Manager Mr. Gary Kovacs, CEO
Number of Employees
Computer Software Publishers & Developers
Refund and Exchange PolicyYour Complete Satisfaction is Important to Us
AVG strives to remove all risk from your purchasing decision. We encourage you to download the trial versions of our software, available from our web site, and to choose your purchases carefully.
Money Back Guarantee
30-day, No Questions Asked, Money Back Guarantee
If you are not completely satisfied that your computer is more secure with installed AVG protection, please contact us within 30-days of purchase for a no-questions-asked, full refund.
Yes, for all AVG home and business products we provide a 30-day, no-questions-asked, money back guarantee. This cooling-off period is designed to ensure that you are happy with your purchase of AVG software and to remove any risk from your purchase.
Beyond this cooling-off period, AVG will not normally give refunds if you change your mind. We do however provide 24/7 technical support and will happily solve any technical challenges you encounter with our software.
PLEASE NOTE: This money back guarantee does not apply to retail purchases of AVG; each reseller has their own refund policy and should be contacted directly for these matters. Additionally, the policy does not apply to the cost of providing and shipping an AVG installation disc when this has been requested and the CD/DVD is not faulty. In these circumstances the guarantee only covers the license cost of the AVG product(s).
In the rare event you are not satisfied with your AVG product and require a refund, please contact a member of our team who will be happy to assist:
AVG Customer Services for home product refunds: http://www.avg.com/customer-support
AVG Business Support for business product refunds:
Please allow up to 30 days for the credit to appear on your billing statement.
Alternate Business NamesAVG Technologies, USA, Inc
Products & Services
AVG AntiVirus Free
AVG Internet Security
AVG Premium Security
AVG PC TuneUp
AVG Web TuneUp
Android Antivirus FREE
Android Antivirus PRO
TuneUp, Cleaner Android