BBB Accredited Business since 03/01/2010
(650) 963-5701900 Island Drive, Suite 203, Redwood City, CA 94065
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This company is a software registration service and reseller management for software sales.
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A BBB Accredited Business since 03/01/2010
BBB has determined that Avangate, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised Avangate, Inc.'s rating include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 302 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
Customer Complaints SummaryRead complaint details
|Complaint Type||Total Closed Complaints|
|Advertising / Sales Issues||35|
|Billing / Collection Issues||109|
|Guarantee / Warranty Issues||2|
|Problems with Product / Service||143|
|Total Closed Complaints||302|
Additional Complaint Information
Complaints on file with BBB state consumers are unaware that their purchases included auto-renewal enrollment.
BBB recommends reviewing the company's terms and conditions thoroughly before making a purchase. The company has also stated to BBB that the automatic renewal is listed in various places of a Publisher's website, but usually in the product description, such as in the case of monthly subscriptions. It is also displayed in the Avangate Shopping Cart, before finalizing the purchase. The automatic renewal option is presented in the Avangate Terms & Conditions to which the customer agrees to when placing the order and making the payment online. Furthermore, depending on the Vendor's settings, Avangate will send between one and three renewal notifications to the Shopper's e-mail address, informing on the upcoming charge, as well as providing information on how to opt out from future recurring payments. The automatic renewal feature can be stopped at any time, either by contacting our Support Center or from an online self-service area available to the customer (Avangate myAccount).
Customer Reviews Summary Read customer reviews
7 Customer Reviews Customer Reviews on Avangate, Inc.
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||7 Customer Reviews|
On May 18, 2015 Avangate informed BBB that they had suspended Albion Global, Inc. as a vendor from their digital commerce platform on April 6, 2015. According to Avangate the company violated their ecommerce agreement by subcontracting out their tech services to a company located in India, Prime Tech LLC, Prime Tech Solutions, LLC, etc.
Avangate also advised BBB that a recent spike in complaints against their company is due to Albion Global's alleged participation of false consumer complaint filing. Avangate has stated that calls appearing to be from customers are coming from Albion Global numbers and the verbiage in some complaints are verbatim. Complaints involve the purchase of security software to prevent outbound scareware and ransomware activity
Avangate advise BBB that they have filed suit against Albion Global Inc. and Tech Mind Inc., on June 17, 2015.
Type of Entity
Incorporated: August 2008, DE
Contact InformationPrincipal: Ms. Daniela Rusu (Customer Service Manager)
Number of Employees
Computer Software Publishers & Developers, Internet Shopping, Marketing Programs & Services
This business service area covers worldwide.
Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview