BBB Business Review

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BBB Accredited Business since

Collection Bureau of America

Additional Locations

Phone: (510) 781-5100 Fax: (510) 781-5169 View Additional Phone Numbers 25954 Eden Landing Rd, Hayward, CA 94545 http://www.credit-connection.com


BBB Business Reviews may not be reproduced for sales or promotional purposes.

Description

This company offers debt collection services.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Collection Bureau of America meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Collection Bureau of America include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 72 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

72 complaints closed with BBB in last 3 years | 18 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 60
Billing/Collection Issues 3
Delivery Issues 1
Guarantee/Warranty Issues 0
Problems with Product/Service 8
Total Closed Complaints 72

Customer Reviews Summary Read customer reviews

3 Customer Reviews on Collection Bureau of America
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 3
Total Customer Reviews 3

Additional Information

BBB file opened: November 29, 2000 Business started: 03/24/1959 Business started locally: 03/24/1959 Business incorporated 03/24/1959 in CA
Type of Entity

Corporation

Business Management
Mr. Shawn DeLuna, President Ms. Linda Jackson, Billing Manager Ms. Marian Malstrom
Contact Information
Principal: Mr. Shawn DeLuna, President
Customer Contact: Ms. Marian Malstrom
Number of Employees

73

Business Category

Collection Agencies Collection Systems

Service Area
This business service area covers: National
Alternate Business Names
CBA

Customer Review Rating plus BBB Rating Summary

Collection Bureau of America has received 3.68 out of 5 stars based on 3 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview
X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.