BBB Business Review

Text Sizesmall medium large

BBB Accredited Business since

Chase Receivables

Phone: (800) 353-4336 Fax: (707) 933-3613 View Additional Phone Numbers 1247 Broadway, Sonoma, CA 95476 View Additional Email Addresses http://www.chaserec.com View Additional Web Addresses


BBB Business Reviews may not be reproduced for sales or promotional purposes.

Description

This company offers third party collection services.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Chase Receivables meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Chase Receivables include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 155 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

155 complaints closed with BBB in last 3 years | 39 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 132
Billing/Collection Issues 9
Delivery Issues 3
Guarantee/Warranty Issues 2
Problems with Product/Service 9
Total Closed Complaints 155

Additional Complaint Information

Complaints on file state consumers are contacted by phone regarding a possible debt but are not given information regarding the debt unless they provide personal information.

Chase Receivables responded to this issue by stating, we request that a patient/consumer confirm who they are before information is released. Of course, people are hesitant to release information to a company/person they are unfamiliar with. Before contact we send out a letter announcing who we are and who we represent. Most of the time our notification is discarded as junk email.

At any time if we are requested to validate the debt we will supply any and all records available. In the few situations where verification is not available we close the account and send a letter to the patient/customer advising them that the account is closed and we apologize for any inconvenience. Consumers can request validation of debt in writing or by phone. In writing: 1247 Broadway Sonoma CA 95476. By phone:800 622 0484.

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Chase Receivables
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: July 01, 2001 Business started: 08/07/1953 Business started locally: 08/07/1953 Business incorporated 08/07/1953 in CA
Type of Entity

Corporation

Business Management
Mr. James Morgan, Compliance Officer/Corporate Facilitator Mr. Jeremy Felder
Contact Information
Customer Contact: Mr. Jeremy Felder
Principal: Mr. James Morgan, Compliance Officer/Corporate Facilitator
Number of Employees

200

Business Category

Collection Agencies Collection Systems

Service Area
This business service area covers: National
Alternate Business Names
Credit Bureau of Napa Valley Inc
X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.