This business is not BBB accredited.

Gymboree Corporation

Find a Location

Phone: (415) 278-7000 Fax: (415) 278-7100 View Additional Phone Numbers 500 Howard Street, San Francisco, CA 94105 http://www.gymboree.com View Additional Web Addresses


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Description

This company offers clothing, toys and equipment for Infants, Toddlers and Children.


BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that lowered the rating for Gymboree Corporation include:

  • Failure to respond to 1 complaint(s) filed against business

Factors that raised the rating for Gymboree Corporation include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

103 complaints closed with BBB in last 3 years | 59 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 10
Billing/Collection Issues 6
Delivery Issues 2
Guarantee/Warranty Issues 1
Problems with Product/Service 84
Total Closed Complaints 103

Customer Reviews Summary Read customer reviews

2 Customer Reviews on Gymboree Corporation
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 2
Total Customer Reviews 2

Additional Information

BBB file opened: March 24, 1982 Business started: 10/01/1976 Business started locally: 10/01/1976 Business incorporated 07/16/1994 in CA
Type of Entity

Corporation

Business Management
Ms. Kimberly MacMillan, VP General Council
Number of Employees

1

Business Category

Childrens & Infants Wear - Retail

Service Area
Through out the United States.
Alternate Business Names
Crazy 8 Gymboree Gymboree Distribution Gymboree Store Janie and Jack

Customer Review Rating plus BBB Rating Summary

Gymboree Corporation has received 0 out of 5 stars based on 0 Customer Reviews and a BBB Rating of A-.

BBB Customer Review Rating plus BBB Rating Overview

Additional Locations

  • THIS LOCATION IS NOT BBB ACCREDITED

    2299 Kids Way

    Dixon, CA 95620

  • THIS LOCATION IS NOT BBB ACCREDITED

    500 Howard Street

    San Francisco, CA 94105 (415) 278-7000

  • THIS LOCATION IS NOT BBB ACCREDITED

    1820 6060 Minoru Blvd

    Richmond, BC V6Y 2

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    2700 Miamisburg Centerville Rd.

    Dayton, OH 45459

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    7900 Shelbyville Road

    Louisville , KY 40222

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    7304 Abercorn St

    Savannah, GA 31406

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    800 N Green River Rd

    Evansville, IN 47715

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    3507 Manchester Express way #19

    Columbus, GA 31909

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    435 Dolley Madison Rd F

    Greensboro, NC 27410

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    638 Friendly Center Rd

    Greensboro, NC 27408

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    1000 Creek Drive

    Hattiesburg, MS 39402

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    27001 U.S. 19N store 335
    Westfield Countryside Mall

    Clearwater, FL 33761

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    3902 13th Ave S Ste 4216

    Fargo, ND 58103

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    3902 13th Ave S Ste 4216

    Fargo, ND 58103

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    1801 SW Wanamaker Rd # C17

    Topeka, KS 66604

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    9401 W Colonial Dr Ste 618
    West Oaks Mall

    Ocoee, FL 34761

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    2528 S Glenstone #335

    Springfield, MO 65804

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    10000 Coors Bypass NW

    Albuquerque, NM 87114

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    2241 Q St NE Ste F

    Albuquerque, NM 87110

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    7701 Interstate 40 W

    Amarillo, TX 79121

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    7701 W Interstate 40 Ste 284

    Amarillo, TX 79121

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    6155 Eastex Fwy Ste 752

    Beaumont, TX 77706

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    6150 South Main Street

    Aurora, CO 80016

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    750 Sunland Park Drive

    El Paso, TX 79912

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    2203 Promenade Blvd

    Rogers, AR 72758

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    501 E Shaw Ave

    Fresno, CA 93710

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    1450 Ala Moana Blvd.

    Honolulu, HI 96814

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    P O Box 2726

    Granite Bay, CA 95746

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    1155 Glendale Galleria

    Glendale, CA 91210

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    3525 W Carson St Ste 27

    Torrance, CA 90503

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    1405 N Argonne Rd

    Spokane Valley, WA 99212

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    1570 Swanson Ln

    Billings, MT 59102

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    604 Columbia Ctr

    Kennewick, WA 99336

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    4750 N Division St # 112

    Spokane, WA 99207

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    3500 S Meridian #745

    Puyallup, WA 98373

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    12000 SE 82nd Ave # 1040

    Happy Valley, OR 97086

  • THIS LOCATION IS NOT BBB ACCREDITED

    1405 N Argonne Rd

    Spokane Valley, WA 99212

  • THIS LOCATION IS NOT BBB ACCREDITED

    604 Columbia Ctr

    Kennewick, WA 99336

  • THIS LOCATION IS NOT BBB ACCREDITED

    4750 N Division St # 112

    Spokane, WA 99207

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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

7/7/2016 Billing/Collection Issues
6/23/2016 Advertising/Sales Issues
6/21/2016 Problems with Product/Service
6/6/2016 Problems with Product/Service
5/31/2016 Problems with Product/Service
5/26/2016 Problems with Product/Service
5/26/2016 Problems with Product/Service
5/24/2016 Delivery Issues
5/23/2016 Advertising/Sales Issues
4/14/2016 Problems with Product/Service
4/9/2016 Problems with Product/Service
4/6/2016 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I paid $40 for a gift card, but I was sold an inactive one. The store managers have not kept their word that I would be reimbursed. I purchased a $40 gift card from Gymboree on Dec. 16, 2016 from the Lenox mall location in Atlanta ******* (which is not listed as an option on the BBB home page). Here's there phone number: (XXX) XXX-XXXX. The gift card number is XXXXX XXXXX XXXXX XXXX XXXX. I gave the gift card to a family friend in Orlando Florida, but when she went to an Orlando store to use it, in or around early January, she was told there was no money on the card. I called the store, who transferred me to corporate customer service to locate the receipt. Customer service redirected me to the store, and after several conversations and having to track down the gift card number, I was told I would be reimbursed. I noticed I still had not been in early February, so I filed a complaint with corporate. Feeling it was unfair that the burden be again placed on me to track down information I had already tracked down before for the company, I directed the corporate representative to contact the store for any details they needed such as the gift card number. Corporate never called me back, so I called the store again Feb. 20, 2016. I was told the manager, Nadiah, was out and would call me Monday, Feb. 22. It is 6:30 p.m. Monday, and I still have not received that call. At this point, I am sick of jumping through this company's hoops. I paid for a product, and I did not receive that product. Despite what this company obviously thinks, that is against the law. I am entitled a refund, and I should not have to jump through hoops to get it. I didn't make Gymboree jump through hoops to receive payment for the gift card. I have a bank statement showing the $40 being charged to my MasterCard. I also have supplemental bank statements showing no $40 return from Gymboree. Given it is impossible to prove a negative, I welcome the company to track down any proof that the card has been used. It was not.

Desired Settlement: A $40 refund. Also the gift recipient was extremely embarrassed when she brought her two young children to the Gymboree store and had to learn the card wasn't activated.

Business Response: Initial Business Response /* (1000, 7, 2016/03/09) */ Hello ******, Thank you for bringing this to our attention. On behalf of Gymboree, please accept our deepest apologies for the issues you have had with our gift card. I can confirm that Gymboree has credited the original form of payment for the full amount of $40 on 3/3/2016. We encourage you to contact your financial institution to verify the credit was accepted and posted. We are also more than happy to send you a gift card for your troubles, and in hopes that you will give us another opportunity to offer the excellent customer services that you have grown to expect from Gymboree. You will receive this gift via email shortly. Thank you for your continued patience. Kindly, ***** Customer Care Initial Consumer Rebuttal /* (2000, 13, 2016/04/06) */

3/25/2016 Problems with Product/Service
3/16/2016 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I didn't receive my package, the order# ********.but Gymboree no claim and no new package order NO ********* Problem Date Tuesday, 12/15/2015 order date:12/09/2015 Account Numbers:****************** PaymentAmount$76.90 Payment Method:visa model number *********Daisy Sweater Cardigan 1$36.95 *********Fair Isle Hoodie 1$42.95 *********Fair Isle Cardigan 1$39.95 *********Snowy Sherpa Vest 1$46.95 *********Fleece-Lined Hoodie 1$36.95 sales repHello, Thank you for your email. I appreciate you taking the time to contact us. Packages typically deliver in 4 - 10 business days, and our records indicate that your order was shipped correctly to the specified address. Additionally, *********indicates that the package was delivered on Tuesday, 12/15/2015 at 1:49 P.M. However, I understand that you have not received the package, and I encourage you to contact your financial institution directly to inform them that you have not received the package and to ask for an immediate reversal of funds. This will be the fastest way to request a refund. Typically, credit card companies can issue the reversal within 24-48 hours, and this will enable you to make the decision that will best suit your needs. If you want to reorder those items, please feel free to contact us so that we can do a price match on your new order. If you have any additional questions or concerns, please do not hesitate to contact us. Sincerely PSI have repeatedly contact Gymboree customer service and told them because they answered me for too long time, so missed the credit company for the best processing time. And every time the response me all the same content. I doubt they didn't carefully read my e-mails and requirements. I am very angry for this tings.

Desired Settlement: Refund I have been trying to contact the credit card company was informed that because I contact them too late So can't operate as gymboree suggest, so just contact gymboree for so many times, but as yesterday gymboree's reply is still the same answer. They still let me find the credit card company.

Business Response: Initial Business Response /* (1000, 21, 2016/03/08) */ Hello ***, Thank you for your email. After reviewing your order ******** we can confirm you have been provided the correct information in regards to our lost package policy. With the shipping method you have selected, unfortunately a trace cannot be submitted to locate the direct route of your parcel. The process to obtain a credit would be to contact the Export Company used on the shipping address of this order and with the bank your credit card is issued through. However we understand this has been a true inconvenience and would be happy to credit your parcel in full as a one-time courtesy. Depending on your financial institution, please allow up to two billing cycles to see this reflected into your account. Please also kindly note that any future orders would need to be disputed with your credit card company. Again we thank you for allowing us the opportunity to address your concerns. If there is anything else we can assist you with, please do not hesitate to contact us. Sincerely, ********* Crazy 8 Customer Care ************** Initial Consumer Rebuttal /* (2000, 23, 2016/03/16) */

3/13/2016 Problems with Product/Service
3/8/2016 Problems with Product/Service
3/4/2016 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I've ordered something on its website.The ups showed it had been delivered,but in fact i haven't received yet. Product_Or_Service: Cloth Order_Number: XXXXXXXX

Desired Settlement: DesiredSettlementID: Other (requires explanation) Deliver the package again or return my fund

Business Response: Initial Business Response /* (1000, 5, 2016/02/16) */ Hello, Thank you for your email. I appreciate you taking the time to contact us. Packages typically deliver in 4-10 business days, and our records indicate that your order was shipped correctly to the specified address. However, it is possible that your order is being held at your local post office. I encourage you to contact or visit your local post office to verify whether they have your package. Please provide tracking number XXXXXXXXXXXXXXXXXXXXXXXXXX when making your inquiry. If you are still unable to locate your package, I encourage you to contact your financial institution directly to inform them that you have not received the package and to ask for an immediate reversal of funds due to "non-receipt of merchandise." Typically, credit card companies can issue the reversal within 24-48 hours, and this will enable you to make the decision that will best suit your needs: you can either reorder the items with us immediately at X-XXX-XXX-XXXX or have the funds available to you while the investigation is completed. Your financial institution will work directly with our corporate office to complete the investigation. If you have any additional questions or concerns, please do not hesitate to contact us. Sincerely,

2/22/2016 Advertising/Sales Issues
2/22/2016 Advertising/Sales Issues
2/22/2016 Advertising/Sales Issues
2/19/2016 Problems with Product/Service
2/17/2016 Advertising/Sales Issues
2/16/2016 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I purchased items from Crazy 8 on November 13th. I did not receive all of the items that I have paid for and have not received a refund. I purchased items on November 13th from Crazy 8. Order # ********. The package was lost. After repeated calls to customer service the package was reshipped. I was not told that certain items were no longer in stock. When I eventually received the package a large number of items were missing. There was NO packing slip in the box detailing what I had received and what was missing. Again, I called customer service repeatedly and was told that a refund for the missing items was processed on Dec. 8th. I was told that the refund would be deposited in my account no later than December 22nd. I never received a refund. I have called customer service repeatedly and have been given conflicting information each time. Many times it has been difficult to understand the customer service representative's English. The original purchase was made on November 13th. I paid with a bank card in the amount of $151.89.

Desired Settlement: I would like an immediate refund for the items I did not receive and I would like to speak to a representative from the company.

Business Response: Initial Business Response /* (1000, 7, 2016/01/29) */ Hello *******, Thank you for your email and for taking the time to write to us at Crazy 8 Customer Care. We sincerely apologize for the delay with your parcel and thank you for your patience. As we offer boutique style merchandise, unfortunately once an item is out of stock it typically will not be replenished. The missing items from your order have been credited and the transaction numbers for your credit is ************* for $29.22 and ************* for $7.22. We understand this has been a true inconvenience and would love to mail you a $15 gift card in hopes for another opportunity to demonstrate our commitment to providing excellent customer care. The gift card will be mailed to the address associate with your order. Again we thank you for allowing us the opportunity to address your concerns. If there is anything else we can assist you with, please do not hesitate to contact us. Sincerely, ********* Gymboree Customer Care 1-877-449-6932

2/16/2016 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: owed a credit of 56.98 since 11/9 on a defective outfit.Only a partial credit has been received.multiple phone calls made w/ no resolution On 10/26 I purchased an outfit in store, the shirt turned out to be defective. The emblem on the shirt bled an orangy color after washing. I contacted J&J on 11/9 explained what happened and rcvd great CS, told it was no problem to send it back and refund me. You eventually credited my bank account after countless phone calls for the shirt/pants, the credit you issued was at a discounted price & you thus accused me of not returning the items in adequate time. You also accused of not returning the items at all in 1 phone call. I explained I did and have the paper work to prove that J&J has the items. So which it is??? when I sent back both the shirt and the pants (28.49+28.49)...IT WAS A MATCHING OUTFIT! I SENT IT BACK IT NOVEMBER! I was promised this refund This has been an absolute nightmare since I started this inquiry back again in November. I was given a special reference # that was supposed let you guys know to credit me for both the pants and shirt. I did as instructed by CS and included it on the shipping label and also inside the box along with additional info in case they needed to contact me. I guess you thought I sent the pants back for what I don't know....again it was an outfit where the shirt was defective!!! Your company(s) need education in customer service because the lack of knowledge and empty promises is astounding. I received a 25% off coupon that limits me to the end of the month but at first came from Gymboree(weird cause I did not purchase from there). Wonderful!?! I received a $15 gift card which they can have back. No solution to my problem after speaking with ****** G a supervisor and ******* a Manager this past week and a half. Please tell me what I am supposed to do to get the additional credit that is owed to me? It's ridiculous and frustrating on how I have been treated. Today I wasted again my time to try and receive this credit that was owed to me and at this point I feel I am begging for! I have spoke to **** in cs on 1/6/16, ****** G a supervisor on 1/12 and ******* a manager on 1/14 and ****** a manager on 1/15/16. I spent over a 1/2 hour requesting yet again another manager. 3 times I requested today to be escalated up to a manager. Finally after my 3rd request I was connected. Can I have the credit that is rightfully mine?

Desired Settlement: I am rightfully owed 56.98 credit to my bank

Business Response: Initial Business Response /* (1000, 7, 2016/02/04) */ Hello *****, Thank you for your email and for taking the time to contact me at Gymboree Customer Care. We sincerely apologize you had not received the full credit for your defective items. After reviewing your credit, we were able to locate the discrepancy. The original credit for your defective items is*************. The additional credit has been processed and you will see this reflected within one to two billing cycles depending on your financial institution. Again we sincerely apologize for any inconvenience and thank you for your patience in regards to this matter. If there is anything else we can assist you with, do not hesitate to contact us. Kindly, ********* Gymboree Customer Care 1-877-449-6932 Initial Consumer Rebuttal /* (3000, 9, 2016/02/08) */ (The consumer indicated he/she DID NOT accept the response from the business.) I accept their response, however, with all faith lost in this company, I will be diligently checking my bank account for the credit. Final Business Response /* (4000, 11, 2016/02/12) */ Hello *****, Thank you for your response. After further research we were able to verify that the additional credit for the difference has been processed. Your total credit is now $62.11 with taxes included. Again we thank you for your email, if there is anything else we can assist you with please do not hesitate to contact us at Customer Service at 1-877-449-6932 and any representative would be happy to assist you. Kindly, ********* Gymboree Customer Care 1-877-449-6932 Final Consumer Response /* (2000, 13, 2016/02/15) */ (The consumer indicated he/she ACCEPTED the response from the business.)

2/16/2016 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: Paid for five day shipping. They did not.ship until the fifth day. I then needed address change with ups. Only they could do it. They refused. Ordered on dec. 23, 2015. Two dresses about 160. ***** and **** Order no.********. Paid by visa. Also paid extra for five day.shipping. Did.not.even leave warehouse until.fifth day. Now set for delivery jan 6, 2016. Needed delivery.address changed. They could do it with ups. They.would.not. ups told me *****.and ****.could change. .

Desired Settlement: I want delivery address changed or a refund. .

Business Response: Initial Business Response /* (1000, 8, 2016/01/29) */ Hello ****, Thank you for your email. We sincerely apologize you had been provided with incorrect information in regards to requesting a reroute on your order. Unfortunately as the order has already delivered, we are unable to request a reshipment. We have credited your parcel in full as we understand you did not receive this order. The transaction number for your credit is ************. Please kindly note it can take up to two billing cycles to see the credit reflected into your account depending on your financial institution. If there is anything else we can assist you with, please do not hesitate to contact us. Sincerely, ********* Gymboree Customer Care 1-877-449-6932

2/12/2016 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I returned an item from Order Number XXXXXXXX on Dec 15th 2015. I still have not received my credit. I returned an item from Order Number XXXXXXXX on Dec 15th 2015. I still have not received my credit.It was not signed for at the Dixon, CA location until 1/4/16 by someone named Ramos. I paid to return the item myself via UPS (tracking 1Z884EAXXXXXXXXXX). Despite numerous requests I have not been refunded by $69.00. You call their corp line and the hold time is at least 30 minutes (I have not stayed on the line past then). I email and I get back a generic email reply saying they will get back to me.

Desired Settlement: refund of my money plus interest.

Business Response: Initial Business Response /* (1000, 5, 2016/02/09) */ Hello ******, Thank you for your email. After further researching your order, our records indicate that there had been an error with your credit. The initial credit for your return was 900*1*XXXXXX for the amount of $27.04. We have processed a credit for the remaining amount and the transaction number for your additional credit is 900*3*XXXXXX. Due to the inconvenience we have also credited the shipping you were charged on your order. The amount for your second transaction is $54.91. The credit could take up to two billing cycles to see on your account depending on your financial institution. Again we sincerely apologize for any inconvenience this may have caused. If there is anything else we can assist you with, please do not hesitate to contact us. Sincerely, ********* Gymboree ******** Care X-XXX-XXX-XXXX Initial Consumer Rebuttal /* (2000, 7, 2016/02/11) */ (The consumer indicated he/she ACCEPTED the response from the business.) They credited me what I paid as well as what I paid in shipping. I appreciate it.

2/11/2016 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: Gymboree Customer Service has not been successful in unsubscribing me from their listserve. I have tried multiple times to unsubscribe from Gymboree listserve online myself, however, the unsubscribe option does not work on the Gymboree website. I have called Customer Service 3 times and they assured me that my name would be taken off their listserve, but I continue to receive promotional emails from Gymboree to this day. Kindly take me off the Gymboree listserve.

Desired Settlement: I would like to be unsubscribed from the Gymboree listserve.

Business Response: Initial Business Response /* (1000, 7, 2016/02/09) */ Hello ****, Thank you for your email. We sincerely apologize you are still continuing to receive our promotional emails. We have processed an urgent request to remove your email address from our promotion list. This process is typically completed within 7-10 business days. Again we thank you for your patience and if there is anything else we can assist you with, please do not hesitate to contact us. Kindly, ********* Gymboree ******** Care X-XXX-XXX-XXXX Initial Consumer Rebuttal /* (2000, 9, 2016/02/10) */ (The consumer indicated he/she ACCEPTED the response from the business.) Thank you for removing me from Gymboree promotional emails. Thank you for resolving the situation.

2/1/2016 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: placed order (overnight express next business day)webpage is misleading!!! Super rude ******** Service over phone! She said she cant help me! I placed an order on 12/30/2015 and on the web page I added next business day for shipping. cost $25!! I haven't gotten any notification that my merchandise was shipped so I called. A super rude lady told me I should have read about their shipping and I will receive my items on Monday. Seriously?? I needed my items today (Thursday) I told her if she can do anything to help and she said no. I asked her for ******** service and if she can waive the express and charge me regular shipping or offer me ANY solution she said no. I told her I told her that her webpage is misleading. It never told my at any point at check out like other web pages do that my items will arrive later and not like it said NEXT BUSINESS DAY!!! I asked for HER name and she said John. I asked for her last name she said she cant tell me. I asked her for employee ID and she said she cant give me that! That was the rudest ******** service I ever experienced!

Desired Settlement: I want my $25 back! I did not receive or will not receive my items today as it was promised at check out!! I would like an apology from that employee (manager) or whatever SHE is! That's not how you deal with a ********! I work in retail since 20 years and would never do something like that. I would always find a solution that makes my ******** happy and makes my ******** come back and shop with me!!

Business Response: Initial Business Response /* (1000, 7, 2016/01/29) */ Hello ******, Thank you for your email and for taking the time to contact us at Gymboree ******** Care. After further research, our records indicate that your order had been placed after our cut off time for Next Business Day Shipping. As stated on our shipping page, "Orders received after 12 noon ET will begin processing the next business day. Business days are Monday through Friday, excluding Holidays.". Your order XXXXXXXX was processed on 12/31/2015 and delivered on 1/4/2016 which is the next business day. However we understand this has been an inconvenience and we would be happy to credit your shipping as a courtesy. Please kindly note credits can take up to two billing cycles to reflect in your account depending on your financial institution. Again we thank you for your email and for allowing us the opportunity to address your concerns. If there is anything else we can assist you with, please do not hesitate to contact us. Sincerely, ********* Gymboree ******** Care X-XXX-XXX-XXXX Initial Consumer Rebuttal /* (2000, 9, 2016/02/01) */ (The consumer indicated he/she ACCEPTED the response from the business.)

2/1/2016 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: Our online order from gymboree.com is delivered with some items missing.Our attempts to contact ******** service about this issue didn't go anywhere We made on online order at gymboree.com on 11/29/2015. The order included several items worth around $100. Order number is XXXXXXXX. Our order was delivered on 12/09/2015 but item number 2722111 (item name:bubble ooodles, item quantity:5) was missing from the package. We notified gymboree the same day via email (******@gymboree.com), and received an automatic reply message with reference number #XXXXXX right away. However, we didn't receive an actual reply for another six days, so we sent another email on 12/15/2015. The next day on 12/16/2015, we received an email from a ******** representative saying: "Thank you for your email. Your question is important to us. We have been experiencing a high volume of contacts and want to make sure you've been taken care of. If you have an unresolved inquiry please kindly respond to this email so that we can ensure a timely response." We replied the same day to let them know that our inquiry has not been resolved. However, we have yet to hear back from gymboree ******** service.

Desired Settlement: We request gymboree to deliver the missing items in our order.

Business Response: Initial Business Response /* (1000, 5, 2016/01/07) */ Hello *******, Thank you for your email. We thank you for your patience during this busy holiday season. Though this unfortunate event is not common, we sincerely apologize for any inconvenience this may have caused. We have contacted the warehouse today and requested an immediate reship of the bubble oodles you have purchased. Again we sincerely apologize for any delay and thank you for allowing us the opportunity to address your concerns. If there is anything else we can assist you with, please do not hesitate to contact us. Warmly, ********* Gymboree ******** Care X-XXX-XXX-XXXX Initial Consumer Rebuttal /* (2000, 7, 2016/01/08) */ (The consumer indicated he/she ACCEPTED the response from the business.) The company agreed to send the missing items in our order, which resolves our complaint. Final Business Response /* (4000, 14, 2016/01/29) */ Hello *******, Thank you for email. We sincerely apologize you had only received one quantity of the Bubble Oodles after the reship. We have sent an immediate request to our warehouse to reship the four Bubble Oodles. Additionally we understand this has been a true inconvenience and would be happy to mail you a $10 gift card in hopes to demonstrate our commitment to providing stellar ******** service. The gift card will be mailed to the address associated with your order. Again we thank you for your email and for allowing us the opportunity to address your concerns. If there is anything else we can assist you with, please do not hesitate to contact us. Sincerely, ********* Gymboree ******** Care X-XXX-XXX-XXXX Final Consumer Response /* (2000, 16, 2016/02/01) */ (The consumer indicated he/she ACCEPTED the response from the business.)

2/1/2016 Problems with Product/Service | Read Complaint Details
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Complaint: I made a puchase on a number of regular sale items from the Gymboree store #44 in pleasanton California on November 8th 2015. On November 20, I went back to that same store #44 with the original receipt to return some items with tags still attached that did not fit my son. The manager from that store with the first name ********* said she was not able to accept my return items because there was a computer system issue. She told me to go home and call their ******** service number X-XXX-XXX-XXXX to help with the return. I spoke with **** from their ******** service number X-XXX-XXX-XXXX, **** told me that ********* from store # 44 should be able to return your item. I went back to the store to try to return it but ********* again did not allow me to return them. I went home and called ******** service again and they told me to call their third party partner www.theretailequation.com TRE's ******** service at X-XXX-XXX-XXXX. I spoke with a person named ******* from TRE and he said that gymboree's system is only flagging the return and not preventing me from returning the items that I bought. I again went back to the Gymboree store #44 and ********* still did not allow me to return the items due to the same computer system issue. The return policy printed on the back indicates that a ******** may return any item within 60 days of purchase if unused and with the original receipt. My complaint is that I am trying to return these items within less than 10 days of purchase withing the correct time frame but the manager of the store #44 ********* is not allowing me to do so even though I am within the provisions given by the Gymboree store return policy. Also, I have been given multiple runs arounds by this Gymboree employee where I could have used that time lost for other activities. Product_Or_Service: Children clothes Order_Number: ******************** Account_Number: 444

Desired Settlement: DesiredSettlementID: Other (requires explanation) I would like to be able to return the items I purchased and also be immune from future return issues with this company. I have been a ******** of Gymboree for many years and have been satisfied with their products but not with this particular ******** service incident. I would also appreciate being compensated in some form for the time and effort that was lost for the multiple times I had to go to and from the store #44 and the times that I spent on the phone with their ******** service.

Business Response: Initial Business Response /* (1000, 5, 2015/12/29) */ Hello ***, Thank you for taking the time to contact us here at Gymboree ******** Care. We sincerely apologize for any inconvenience you may have experienced, and appreciate you taking the time to provide your feedback. TRE is a third party company that helps merchants to validate returns. Unfortunately as it is a third party company, if a return is rejected, we are unable assist from Gymboree ******** Service. The return limit is set by TRE, and we encourage you to contact them for more information about your return history. If there is anything else we can assist you with, please do not hesitate to contact us. Kindly, ********* Gymboree ******** Care X-XXX-XXX-XXXX Initial Consumer Rebuttal /* (3000, 7, 2015/12/31) */ (The consumer indicated he/she DID NOT accept the response from the business.) I do not accept this response from the business. I have purchased these items directly from this retail Gymboree store and am trying to return these items within the written return refund policy printed on the back of my receipt obtained for the purchases. Instead of a simple return for a refund, I am now being given the run about by three different parties: representatives of this Gymboree retail store, Gymboree ******** service, and TRE. All three of these parties are telling my that to go talk to their counterparts about this simple return. The TRE tells me the return should be valid and to go talk to Gymboree ******** service or the retail store directly. Gymboree ******** service tells me this return should not be a problem and to go talk to the retail store or TRE directly. The representatives from said Gymboree store tells me that there is nothing they can do about the return because it is not longer their problem. I am getting passed ****** multiple times by these three different parties that has been a waste of valuable time , money, and effort on the part of all four of us: me, the Gymboree retail store, Gymboree's ******** service, and TRE. This is turning into a huge opportunity cost for all of us.

1/25/2016 Problems with Product/Service | Read Complaint Details
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Complaint: Gymboree charged me twice for an item. They initially refunded the money, but two days later took it back from my account on 12/21/15. I made an online purchase on 12/11/2015. One of the item came in the wrong size. So I took it to be exchanged at their store located at 100 Columbiana Circle,#1122 Columbia,SC on 12/16/2015. The associate **** told me that the correct size was not in the store that I would have to reorder and pay for it again and my money would be refunded back. The $12.28 was refunded on 12/18/2015 to my account and taken back out on 12/21/2015. I have tried several times to explain this to Gymboree associates at their call center and even spoke to a supervisor by the name of ****land who never called me back. I also faxed a copy of the 12/21/2015 transaction from my bank account online to XXX-XXX-XXXX,to later be told they never received it and wants me to fax it again to the same number. This request was told to me by another supervisor by the name of ****. **** also could state to me the transactionsof the money be debited and credited to my account between 12/16/XXXX-XX/18/2015,but could not for some reason see where they took it back out on 12/21/2015. I feel as though I'm getting the run around over this $12.28. Just imagine how many others they are probably doing this to. **** also stated that they wanted my entire bank statement. I told her no they don't need that if I have supplied the details from that specific transaction from my account online and she should also have record of the money coming back to their company. I'm just sick and tired of calling them and going over the same info and no resolution. I also asked for a manager and was told no manager was working that would be able to help me. I know better than that. I don't think I will be purchasing anything else from this company due to the poor ******** service and the sad efforts of the supervisors trying to assist without getting a manager involved. I would like my money returned just as they wanted me to pay for their merchandise before receiving it.

Desired Settlement: I would like my money to be returned and to be compensated in Gym bucks or gift vouchers for the mental anguish,time spent waiting on the phone discussing this over and over again to result in no resolution.

Business Response: Initial Business Response /* (1000, 5, 2016/01/07) */ Hello ******, Thank you for your email. We sincerely apologize for any miscommunication. Our records indicate that the credit for the Daisy Graphic Tee had been processed in store on 12/16/2015. It can take up to 5 business days for this credit to post to your account depending on your financial institution. We are also able to verify that you were able to speak directly with a representative from ******** Service and received assistance. Again we sincerely apologize for any confusion, and thank you for giving us the opportunity to address your concerns. If there is anything else we can assist you with, please do not hesitate to contact us. Sincerely, ********* Gymboree ******** Care X-XXX-XXX-XXXX

1/25/2016 Problems with Product/Service
1/20/2016 Problems with Product/Service | Read Complaint Details
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Complaint: My husband and I ordered Christmas items for our children via the Gymboree website. After waiting the entire day of the December 3rd for our package to arrive, we were told that the delivery date had been pushed back until the 4th. Well on the 4th, we never received our package but the UPS website shows it as being delivered. Despite numerous attempts to tell this company that we have not received our items, they refuse to refund us our $262.46. Product_Or_Service: Clothing

Desired Settlement: DesiredSettlementID: Other (requires explanation) We just want our money back. This is too much money to just throw down the drain. We've never experienced such a horrible ******** service experience.

Business Response: Initial Business Response /* (1000, 10, 2015/12/29) */ Hello ********** Thank you for your email. We sincerely apologize you have not yet received your order. After further research, our records indicate that your parcel has been delivered to the address requested when the order was placed. UPS is currently investigating the claim issued for further details in regards to your parcel. The claim can take up to 30 business days to receive final results. At this time we encourage you to contact your financial institution to file a dispute for non-receipt of merchandise. Typically, credit card companies can issue the reversal within 24-48 hours, and this will enable you to make the decision that will best suit your needs. Your financial institution will work directly with our corporate office to complete the investigation. If you have any additional questions or concerns, please do not hesitate to contact us. Sincerely, ********* Gymboree ******** Care X-XXX-XXX-XXXX Initial Consumer Rebuttal /* (3000, 12, 2015/12/31) */ (The consumer indicated he/she DID NOT accept the response from the business.) UPS has sent documents to Gymboree on 12/15/15 in which they have received no response from your company. They have attempted to pay the claim however they are awaiting the documentation back from Gymboree. The company has failed to respond to their attempts.

1/19/2016 Problems with Product/Service | Read Complaint Details
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Complaint: spoke to 7-8 different representatives to resolve issue in regards to website error/billing and was never refunded what they said they would. i placed an online order for pjs that were advertised for 5$ each. after i placed the order, i noticed some were 14$. i called cs and was told by bonnie i would get a refund. this was after 40 min on hold. i checked my statement and did not get any credit back. i CALLED BACK AND WAS PASSED ****** FOR 2 HOURS. I SPOKE TO ********************* AND ZERO RESULTS. i was promised my refund for false advertising. i have seen nothing and i am fed up with their poor business practices

Desired Settlement: i have wasted 4 hours on the phone with these people. i want my whole order refunded. I am so incredibly annoyed with their company and false promises. so much time wasted

Business Response: Initial Business Response /* (1000, 10, 2015/12/30) */ Hello ********, Thank you for your email and your feedback. We sincerely apologize for any inconvenience you have experienced. Our records indicate that your order XXXXXXXX had over the limit to receive the promotional price for $5 Gymmies. Though the limit for the promotional price was 10 pairs of Gymmies we will happily honor a price adjustment for the three remaining pairs as a ******** courtesy. The price adjustment had been processed on 12/21/2015, please kindly note it can take up to 2 billing cycles to see this reflected onto your account depending on your financial institution. Again we thank you for allowing us the opportunity to address your concerns. If there is anything else we can assist you with, please do not hesitate to contact us. Sincerely, ********* Gymboree ******** Care

1/18/2016 Problems with Product/Service | Read Complaint Details
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Complaint: We ordered clothes in theb beginning of November. It is now the 7th of December and no clothes. We were told by multiple supervisors they'd call us daily to inform us what is going on. No phone calls were made to me. We were also told that they'd contact us on the 4th to issue credit but no call that day either. I called today to talk to a supervisor but oddly enough they were all to busy. I was promised a call back , nothing !!!Crizzy said she'd try to issue me a credit request. Try! It is $187 plus dollars around Christmas time and I don't have my package , can't get Christmas card or Christmas pictures. They really don't ask to care. We will never buy from them again !!! Product_Or_Service: ******** service Order_Number: XXXXXXXX

Desired Settlement: DesiredSettlementID: Other (requires explanation) We'd love the package but at this point a refund is needed. We also want proof of refund because I don't trust them.

Business Response: Initial Business Response /* (1000, 10, 2015/12/22) */ Hello *******, Thank you for your email and for taking the time to contact us here at Gymboree ******** Care. We sincerely apologize to hear about your experience. After further research with your order, our records indicate that your order was sent back to our facilities due to a USPS error. The typical timeframe for undeliverable packages can take up to 4 weeks to be received in our facilities. Your order has been credited in full on 12/7/2015 and the transaction for your credit is 500*3*XXXXXX. Again we sincerely apologize for the error with your order. Please note it can take up to a billing cycle to see the credit posted to your account depending on your financial institution. If there is anything else we can assist you with please do not hesitate to contact you, please do not hesitate to contact us. Kindly, ********* Gymboree ******** Care X-XXX-XXX-XXXX

1/15/2016 Problems with Product/Service | Read Complaint Details
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Complaint: ***** and **** did not want to issue refund because they "only have $5 in change in the register" which seemed very peculiar to me. We purchased items on Dec. 5, 2015. Tried them on our kids the next day, but the items didn't fit well. Tried to return the items on Dec. 7, 2015. They told us they can give us a gift card or we can try another location. Called the other location and was informed that the manager sends customers to their location often for returns to keep her store in the positive. Checked yelp, other people had similar issues. ADDITIONAL DETAILS: Case is being handled by another organization: Gymboree Corporation

Desired Settlement: We would like a refund

Business Response: Initial Business Response /* (1000, 5, 2015/12/22) */ Hello *********, Thank you for your email. We sincerely apologize you were unable to complete your return. Stores only have a limited amount of cash on hand and if there is a large cash return, the team member can refund the return to a merchandise credit and offer to contact you when there is more cash on hand. We would appreciate the opportunity to look into this matter for you, please call us at ******** Service X-XXX-XXX-XXXX and any representative would be more than happy to assist you. For your reference our hours are M-F 6am-6pm PST, Saturday 7am-3 pm PST and Sunday 8am-4pm PST. We look forward to hearing from you! Kindly, ********* Gymboree ******** Care X-XXX-XXX-XXXX

1/12/2016 Problems with Product/Service | Read Complaint Details
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Complaint: I made a purchase at Crazy 8 store over $70 11/18/2015. I forgot my coupon at home the day of the purchase. I was informed by the cashier that if I brought the receipt back within 7 days they could adjust. So I actually when back into the store on 11/22/2015 and there was cashier name Sarah and a LOD name *******. I advised them that I was instore on 11/18/2015 and forgot my coupon however I was informed by the cashier that day I could come back for an adjustment. Well, on 11/22/2015 ******* and ***** told me I would have to return everything and find the items on the sales for and rebuy the items. I stressed to the two that was not what I was informed, and the items I have are not even on the sales floor. ******* and ***** decline to adjust my purchase with the 20% coupon I had. Both were very rude when I asked for corporate contact information. I would like my purchase to be adjusted like I was advised it could be. There is no disclaimer in the store nor on the receipts that outline such non-sense was I advised by ******* and ***** for a price adjustment.

Desired Settlement: DesiredSettlementID: Other (requires explanation) I shop at Gymboree and Crazy 8 faithful and a loyal ********, and the way I was treated was horrible. Not to mention these two didnt even greet me when I walk in or asked if I needed help. They basically stood at the register looking at me like I didnt even exist as a ********. I want my purchase adjusted according to the coupon that I had. For the inconvenience I wasted going in to the store, I should be accommodated, such as a gift card, or other discounts. This is some poor ******** services that has been going on in this store of awhile. Its not the 1st time Ive experienced. However its the 1st time I decided to make corporate aware of the things that happen in this store.

Business Response: Initial Business Response /* (1000, 9, 2015/12/22) */ Hello ******, Thank you for your email. We are very sorry to hear about your recent experience with your local Crazy 8. As this situation requires specific information in regards to your transaction, we would be more than happy to assist you further via telephone. Please call us at X-XXX-XXX-XXXX and reference your ******** number XXXXXXX. We look forward to hearing from you! Kindly, ********* Crazy 8 ******** Care X-XXX-XXX-XXXX Complaint Response Date bumped because: Holiday

1/11/2016 Problems with Product/Service | Read Complaint Details
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Complaint: Problem with delivery, Very poor response from ******** support and they don't care about the issue. I made purchase on Nov 11th. As per the order confirmation, my itme needs to be deliver like 4 - 10 days. Since because it was not delivered on time, I had a word with ******** care person on 24th based on the discussion they said they will expedite shipping that will take maximum of 4 days to deliver. And again that is not happened, I was contacted again for several times, shockingly they are not responding to my issue and not paying their attention to my problem ..they just asking for me, are you fine for cancellation. they are not taking any responsibility as they don't see ******** rights. Please do refer the below order number ORDER NUMBER: XXXXXXXX..case ID:XXXXXXX Finally, I just faced to much trouble with this order

Desired Settlement: they should be responsible and should pay proper attention to ******** need.

Business Response: Initial Business Response /* (1000, 5, 2015/12/11) */ Hello *************, Thank you for taking the time to contact us at Gymboree ******** Care. We sincerely apologize that you had not received your parcel. After researching your order, our records indicate that your order has been sent to be credited for the full amount of $13.48. Please kindly note, credits are typically processed within 7-10 business days and can take 1-2 billing cycles to reflect in your account depending on your financial institution. If there is anything else we can assist you with, please do not hesitate to contact us. Warmly, ********* Gymboree ******** Care X-XXX-XXX-XXXX Initial Consumer Rebuttal /* (3000, 7, 2015/12/14) */ (The consumer indicated he/she DID NOT accept the response from the business.) I know the amount is going to credited back..but here my question is what is your responsibility towards such a irresponsible service. You spoiled my plan and not even sent any notification regarding my order status. I GOT VERY BED EXPERIENCE WITH YOUR SERVICE. Final Business Response /* (4000, 9, 2015/12/22) */ Hello, We have credited the order in full due to the system glitch. This was an unforeseen and uncontrollable error and we were not informed of this until she contacted us via telephone. During her first call with us, we had resolved the issue. Since then we have been contacted twice by her through the BBB. We have held up our end of accepting full responsibility and have already credited her in full. Kindly, ********* Gymboree ******** Care X-XXX-XXX-XXXX

1/9/2016 Problems with Product/Service | Read Complaint Details
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Complaint: Store was out of stock on a clothing item. I paid the price for it expecting to hear within a week. No item ever came and I cannot get money back. On November 17, 2015, I went into the Gymboree store in the Florin Mall in Sacramento. I saw a child's clothing item that I wanted but was not the correct size. I was told the proper size would be available in a week and would be shipped to my house if I paid for it now. The store never called. On 12/3 I called and they said it was out of stock and they would return my money in 7 to 10 days. Did not happen. Called again 12/14 and told the same thing, 7-10 days. Called today, 12/28, and was told it would be 10 days. I asked for a credit department supervisor, and was treated very poorly. All she would say was "be patient, and wait another 10 days". I see no reason I should have to wait almost 2 months to get a refund of my $14.76. A large chain store company like this should not do this to its customers.

Desired Settlement: I want my $14.76 back in my Visa account RIGHT NOW. No more 10 day waits. And I suggest no one order anything on line from this vendor.

Business Response: Initial Business Response /* (1000, 5, 2016/01/07) */ Hello ***, We sincerely apologize you have not received the ****** ****** After further research we were able to indicate that a credit has been processed for the full amount of $14.76 for your order XXXXXXXX. Please kindly note the credit may take 1-2 billing cycles to reflect in your account depending on your financial institution. Again we sincerely apologize for any inconvenience this may have caused. If there is anything else we can assist you with, please do not hesitate to contact us. Sincerely, ********* ******** ******** Care X-XXX-XXX-XXXX Initial Consumer Rebuttal /* (2000, 7, 2016/01/08) */ (The consumer indicated he/she ACCEPTED the response from the business.) We "tentatively" accept the apology of Gymboree Corporation and await the refund and will be checking our Visa account daily to make sure it is returned to us. We originally made the charge on November 16, 2015. We are very close to 2 billing cycles already. Hopefully the charge will show up in January. I am able to check my Visa account balance every day.

1/5/2016 Problems with Product/Service | Read Complaint Details
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Complaint: Falsely attempted without success to deduct $400 f rom my checking account.I never placed an order with this company. They are fraud

Desired Settlement: DesiredSettlementID: Other (requires explanation) Alert others this company is somehow charging customers for items not ordered

Business Response: Initial Business Response /* (1000, 5, 2015/12/11) */ Hello ********, Thank you for taking the time to write to us here at Gymboree ******** Care. We sincerely apologize for any inconvenience you have experienced. Unfortunately we were unable to locate a charge or order placed with the information provided. If you are still showing this charge we ask that you call us at ******** Service to provide more details so we may further assist you. We also advise that you contact the financial institution that your card is registered with to be sure this card has not been compromised. If there is anything else we can assist you with, please do not hesitate to contact us. Sincerely, ********* Gymboree X-XXX-XXX-XXXX Initial Consumer Rebuttal /* (3000, 7, 2015/12/18) */ (The consumer indicated he/she DID NOT accept the response from the business.) They are not being truthful . They charged my credit card with Visa $400 are are saying they cannot find my order. I never placed an order. They are also lieing about that fact that I should contact my bank when it was my back who caught their unsuccessful attempt at fraud! Also the cust svc is a fake number When you call the number they provided in this email inoone answers just a recoding for 90 minutes Final Business Response /* (4000, 9, 2016/01/04) */ Hello ********, Thank you for your email. Unfortunately we are still unable to locate any charges with the information you have provided. In order to proceed we encourage you to contact us at ******** Service so we may look into this further. Our telephone number is X-XXX-XXX-XXXX and our service hours are M-F 6am-6pm PST, Saturday 7am-3pm PST, and Sunday 8am-4pm PST. Any calls made after this time will receive an automated voice message prompting you to call again during the business hours listed. Again we sincerely apologize for any inconvenience this may have caused. If there is anything else we can assist with please do not hesitate to contact us. Sincerely, ********* Gymboree ******** Care X-XXX-XXX-XXXX Final Consumer Response /* (4200, 11, 2016/01/05) */ (The consumer indicated he/she DID NOT accept the response from the business.) They are not being truthful . They charged my credit card with Visa $400 are are saying they cannot find my order. I never placed an order. They are also lieing about that fact that I should contact my bank when it was my back who caught their unsuccessful attempt at fraud! Also the cust svc is a fake number When you call the number they provided in this email inoone answers just a recoding for 90 minutes

12/30/2015 Problems with Product/Service | Read Complaint Details
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Complaint: ORDERED $300.00 MERCHANDISE 11/04/15, ACCORDING TO UPS DELIVERED 11/17/15 LEFT ON PORCH. I DID NOT RECEIVE THE MERCH GYMBOREE REFUSES TO REFUND. I ordered $300.00 of merchandise for my kids for the holidays. order completed 11/04/15, according to UPS package delivered on 11/17/15 left on porch. 1st of all that's not secure specially during the holidays when package theft is on the rise and 2nd I have a note on my door indicating packages be left behind locked side gate. Long story short its been 2 wks going back and forth with Gymboree they state their policy will not allow a refund for a package showing as delivered successfully. They told me to get a refund from my credit card company. totally shifting the burden onto someone else because they wont be held responsible. This is not only terrible ******** service its fraudulent. They expect the ******** to eat the loss.

Desired Settlement: I would like to get a refund because I never received the package.

Business Response: Initial Business Response /* (1000, 5, 2015/12/14) */ Hello **********, Thank you for your email and for taking the time to contact us here at Gymboree ******** Care. We sincerely hope this has been resolved as per the claim with UPS, the parcel was delivered on 11/17/2015 at 12:32pm onto your porch. We had tried to contact you on 12/4/2015 to inform you this parcel had been delivered, but unfortunately we were not able to reach you, so a voicemail had been left. If this has not yet been resolved we encourage you to contact your financial institution to file a dispute for non-receipt of merchandise ad we are not able to credit for stolen merchandise. We sincerely apologize for any inconvenience this may have caused. We thank you for allowing us the opportunity to address your concerns. If there is anything else we can assist you with, please do not hesitate to contact us. Warmly, ********* Gymboree ******** Care X-XXX-XXX-XXXX

12/26/2015 Problems with Product/Service | Read Complaint Details
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Complaint: Request for a full refund I placed an order for a children's clothing with the website "http://www.gymboree.com/" and paid 173.00USD by credit card on 23rd October, 2015. However, the item has not been delivered. According to Fedex, the item has been lost. I have already informed the business of my current situation many times by email. However, they never reply me a reasonable answer.

Desired Settlement: I would like to have a full refund for my undelivered item.

Business Response: Initial Business Response /* (1000, 5, 2015/12/22) */ Hello *****, Thank you for your email. We sincerely apologize you have not received your order. After further research we were able to verify that your order had been lost in transit by Fed Ex. When you had contacted Fed Ex for an investigation they were able to conclude it had been lost on their end. Unfortunately they had still not informed us of this issue. As soon as we received your email we processed the credit for your order less the shipping as this had already been credited on November 6, 2015. Please kindly note, the shipping credit takes approximately a billing cycle to be reflected into your account depending on your financial institution. If there is anything else we can assist you with. Please let us know if there is anything else we can assist you with. Kindly, ********* Gymboree ******** Care X-XXX-XXX-XXXX Initial Consumer Rebuttal /* (2000, 7, 2015/12/24) */ (The consumer indicated he/she ACCEPTED the response from the business.) I did receive an email from the business regarding this matter directly. I will contact my credit card company to confirm the refund. In case the refund did not reflect after 1 to 2 weeks, I would like to contact you again. Thank you for your support.

12/23/2015 Problems with Product/Service | Read Complaint Details
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Complaint: Placed an order yesterday. Had my correct info in and it charged me for my order although it wasn't processed.Called many times and cant get help. I tried to place an order yesterday online with Gymboree. Had some good sales so I was taking advantage of sale prices. Had everything in my cart, had all of the correct information in, such as address, card number. I clicked "submit order" and it didn't go through, just took me back to the shopping cart. However, it did charge my card for the order amount even though it did not process. I called numerous times and have talked to multiple people and have been told a different story by each person. They was told to send the correct papers to my bank and my bank would have the charge taken off immediately. This also was never done like they said they would do. So, I still have that charge reflecting on my account and nobody with Gymboree, Corp. will help me. Problem occurred on 11/17/15, do not have an order number because the order didn't even go through, even though I was in fact charged. The amount was $45.56 charged to my credit/debit card.

Desired Settlement: All I am asking from the business is for my money back. They can't seem to do this or don't seem to care that they charged me for something I didn't even get. I just want my money back in my account.

Business Response: Initial Business Response /* (1000, 7, 2015/12/07) */ Hello ********, Thank you for taking the time to contact us at Gymboree ******** Care. We are very sorry to hear you were unable to complete your order. After further research, our records indicate that we had attempted to fax your bank with an official document in request that they release these funds as we would not be collecting them. Unfortunately the fax number was incorrect. On the 17th of November, we were successfully able to submit the request with the new fax number that had been provided. At this point, it is at the bank's discretion to accept or deny the request. For further information regarding the status of your order we ask that you contact the bank in which your card is issued from. We sincerely apologize for any inconvenience this may have caused. If there is anything else we can assist you with, please do not hesitate to contact us. Kindly, ********* Gymboree X-XXX-XXX-XXXX

12/22/2015 Problems with Product/Service | Read Complaint Details
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Complaint: Placed online order, only to have merchandise go down in price. Called SIX TIMES for a credit, still have not rec'd. Order #XXXXXXXX on 10/1/16. The next day I noticed the items I ordered were further marked down. I promptly called for a credit to my original form of payment, which I was told would occur in 7-10 days. After 2 weeks pass, I call to follow-up only to be told it is in progress. Cut to 6 TELEPHONE CALLS LATER, after speaking with Supervisor '**', I have yet to receive a credit to my card. How hard is it to process a credit?

Desired Settlement: I would like to be credited to my original form of payment the difference in the price I paid to when the items were marked down. Additionally, I would like a gift card to the store to make up for the incompetency of the people I have dealt with on the telephone. It has been TWO MONTHS now. Seriously?

Business Response: Initial Business Response /* (1000, 5, 2015/12/11) */ Hello ******, Thank you for your email and for taking the time to contact us at Gymboree ******** Care. We sincerely apologize for any inconvenience you have experienced. After further research, our records indicate that your order XXXXXXXX had used Gymbucks which is up to a 50% discount. Unfortunately the new sale cannot be combined with our Gymbucks promotion. Additionally, we can confirm you had received better prices during our Gymbucks promotion than with the sale that took place after this promotion. We understand this has been a true inconvenience and would appreciate the opportunity to mail you a $20 gift card. We hope this will allow us another opportunity to demonstrate our commitment to providing excellent ******** service. The gift card will be mailed to the mailing address associated with your order. Again we sincerely apologize for any inconvenience but thank you for allowing us the opportunity to address your concerns. If there is anything else we can assist you with, please do not hesitate to contact us. Kindly, ********* Gymboree ******** Care X-XXX-XXX-XXXX Initial Consumer Rebuttal /* (2000, 7, 2015/12/21) */ (The consumer indicated he/she ACCEPTED the response from the business.) Although I was told I would be refunded the difference in price to my original form of payment, regardless of Gymboree's policy, they did provide a gift card.

12/15/2015 Problems with Product/Service | Read Complaint Details
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Complaint: Order number XXXXXXXX was never delivered at my address even though USPS state that they delivered the package to my address. I am seeking full refund I ordered clothing from Gymboree and was expected to receive my package on Thursday Dec 3rd 2015. To my surprise, USPS stated they had delivered my package on Tuesday Dec 1 at 11:30Am. This is a total lie given that I was home all day and never did the USPS delivery man ever knock on my door to deliver my package. I checked in my mailbox to see if it was in there, I checked in the mailboxes next to mine as well, I then went to check the front porch and also around the house to see if maybe they took it to the back, nothing. I waited a week to see if I'd get my package sometime between, but I did not. I visited UPS who basically told me that I could not file a claim since it is uninsured. The supervisor at USPS is useless, and will not further investigate the issue, This is unacceptable service, I am filing a complaint so this wont happen again. I would like to make future purchases in the future at Gymboree, but not if service is like this. I would like to get my merchandise replaced or have a full refund on my debit card.

Desired Settlement: I am seeking a full refund of the entire purchase to this new address 8527 Leesburg Pike Vienna, Va XXXXX or a full credit to my debit card for merchandise never received. It is unacceptable that this company is not at fault for the package never reaching the intended ********. I further believe that it is unacceptable that the package IS uninsured and therefore unable to file a claim with USPS. My ORDER NUMBER: XXXXXXXX, DATE purchased: November 23, 2015 , PROBLEM Date: Dec 1, 2015 the date when I did not receive my package, TOTAL PAYMENT AMOUNT: $34.59 OR the 3 missing items mailed to address above 1. Chambray Shirt, color: denim, size 6-12 months, item# XXXXXXXXX, 2. Argyle Back Cardigan Sweater, color: heather grey, size: 0-3 months, item # XXXXXXXXX, 3. Suspender Jeans, color: denim, size 0-3 months, item # XXXXXXXXX.

Business Response: Initial Business Response /* (1000, 5, 2015/12/14) */ Hello *******, Thank you for taking the time to contact us at Gymboree ******** Care. After further research with your order XXXXXXXX our records indicate that this parcel was delivered on December 1, 2015 in your mailbox. We understand you have not received this parcel and would be happy to credit the order in full. The credit takes 7-10 business days to process and will reflect in your account within 1-2 billing cycles depending on your financial institution. Please kindly note, this is a one-time courtesy and any future orders that state delivered will need to be disputed with the bank associated with your card. If there is anything else we can assist you with, please do not hesitate to contact us. Kindly, ********* Gymboree ******** Care X-XXX-XXX-XXXX Initial Consumer Rebuttal /* (2000, 7, 2015/12/15) */ (The consumer indicated he/she ACCEPTED the response from the business.) I believe having a refund in credit is fair. Thank you!

12/14/2015 Problems with Product/Service | Read Complaint Details
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Complaint: I purchased a pair of tights for my 4 year old daughter 3 weeks ago. They ripped after 2 washes and I want a refund OR a replacement of these tights. On October 8, 2015, I purchased 5 pairs of Gymboree tights for my 4 year old daughter. One of these pairs of tights (item XXXXXXXXX which I paid $8.49 for) ripped after only 2 washes. The result was a hole in one of the knees, rendering the tights unusable garbage. After I noticed the hole in the knee, I immediately called Gymboree's ******** service number and spoke to a representative by the name of ***. She was very confusing to speak to and acted as if she never really had all the answers to my questions. I was put on hold numerous times and then after 30 minutes of being on the phone, I asked to be transferred to a supervisor. I waited on hold for another 15 minutes only to be told the supervisor **** was busy but would call me back by the end of business day. I am still waiting THREE days later for his phone call. I am disgusted with this crappy and unprofessional service and will never again give my money to your business. In the future, it would be nice to show your customers some respect instead of jerking them around, wasting their time and selling defective and cheap clothing!

Desired Settlement: I would either like a brand new pair of KG OWL KNEE COLOR BlOCK TIGHTS in size 4 (item number is XXXXXXXXX) or an immediate refund of my original purchase price plus tax!!

Business Response: Initial Business Response /* (1000, 7, 2015/11/25) */ Hello ******, Thank you for your email. We sincerely apologize for the less than optimal service you have received when calling into ******** Service in regards to your defective item. At Gymboree, we stand behind the quality of our products and would greatly appreciate the opportunity to inspect the tights you have purchased. A prepaid mailing label will be mailed to your address for you to return your item to us. Unfortunately we were unable to locate the transaction number associated with the tights you have purchased. We ask that you include this information when mailing over the tights. Once the item is deemed defective, we will credit the item in full to the original form of payment. If the transaction is not able to be located, we will credit the item in full to a merchandise credit. If there is anything else we can assist you with, please do not hesitate to contact us. Sincerely, ********* Gymboree ******** Care X-XXX-XXX-XXXX

12/8/2015 Advertising/Sales Issues | Read Complaint Details
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Complaint: Advertised a pajama sale and did not follow through with the advertised sale. Gymboree advertised a pajama sale and didn't hold the sale.

Desired Settlement: I went to buy pajamas for my kids and the sale THAT WAS ADVERTISED was canceled.

Business Response: Initial Business Response /* (1000, 5, 2015/11/20) */ Hello *****, Thank you for your email. Despite our best efforts and due to a systems error with our technology, customers were able to validate the PJPARTY promo code a day early - the demand was high, and we sold out of all GYMMIES available as part of this promotion. As a result, unfortunately we will no longer be hosting the event as planned. We do want to apologize for any inconvenience this has caused. We value your feedback and excitement for this promotion, and will be exploring opportunities to offer similar promotions in the future. If you have any additional questions, please do not hesitate to contact us. Sincerely, ********* Gymboree ******** Care

12/3/2015 Problems with Product/Service | Read Complaint Details
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Complaint: Lied to by ******** Care Reps; order never received I placed an order on Gymboree.com on Oct. 10 and received the Shipment Notification from UPS on Oct. 17. My account was debited the $37.50 on Oct. 19. Delivery was guaranteed within 10 business days, which would be Oct. 23. I kept trying to track the order, but there were never any updates. On Oct. 20 I contacted UPS to verify that they had the package. They confirmed that a label had been created but did NOT have the package. They advised me to contact the shipper (Gymboree). Thus begins my issue. When I explained to the first ******** service rep that I was concerned because the money had left my account and there were not any updates to the tracking status, she assured me that the $37.50 was just a hold. However, it clearly was not a hold as my account was less that amount. Second, she tried to tell me that the package would definitely arrive by Friday, Oct. 23, which would be the 10th business day. I asked how she could say that for sure, since the package clearly hadn't made any progress. She said that Gymboree would pay to have the delivery expedited for arrival by the 10th business day. How would that be possible if she just told me that the package was already in transit? She advised me to wait 24 hours and check the tracking again. Oct. 21 - Still no updates when I tracked the package. I called the ******** Care line again and explained my situation to the next rep. She told me that the 10th business day would be Mon. Oct. 26. I argued that no, the 10th business day was Oct. 23 and she pointed out that since Oct. 12 was a holiday, the 10 business days from order would start on Tues. Oct. 13. Yes, the 12th was a holiday, but UPS was not closed. So again, the 10th business day should have been Friday, Oct. 23. Oct. 22 - Still no updates, so I called again. Asked to speak to a supervisor or manager and was told that none were available. After giving a detailed explanation of my issue for the third time, this rep placed me on hold for 15 seconds. When he came back he told me that he confirmed with the warehouse that my package had been shipped out. I asked who he spoke to and how they could verify that the package had been shipped and he could not provide any details. I told him that I wanted a full refund as it was obvious that my order had been misplaced/lost/never picked up by UPS and he said that he could not issue a refund at that time because it was still within the 10 business days. He told me that if I did not receive the order by end of business on Monday, to call back and they could mark the order as "undelivered" and credit my account. He said he would escalate my complaint and have a supervisor contact me. Never heard from anyone. Oct. 26 - still no merchandise. I called to request my full refund and was told by this ******** service rep that my order was on its way and due to arrive Oct. 28. I told her to cancel it and she said she could not. Advised me to return the merchandise to a local store for a refund and she would credit my account for the shipping ($5). She also told me that they had a backlog in the warehouse which delayed my order being shipped. When I told her that I found that difficult to believe since I had spoken to 3 other reps who insisted it was mailed out, she then tried to say they are at the mercy of UPS and blamed it on them. I asked to speak to a supervisor and was told that none were available but she would document my case and have someone get back to me. Five hours later and I have not heard from anyone. I am very disgusted and frustrated. Even if my order arrives Oct. 28 as they now claim, but which I highly doubt, it should NOT take 18 days for an order to be delivered. Furthermore, I feel as though each rep I spoke to was lying to me and giving me the runaround. Bottom line: I've paid for merchandise that I have not received.

Desired Settlement: I would like to have my account credited for the full amount of the order ($37.50). They advised me to return the merchandise to a local store, but I don't anticipate that I'll ever receive the merchandise. They guaranteed the delivery within 10 business days of the order and they have not met that date.

Business Response: Initial Business Response /* (1000, 7, 2015/11/16) */ Hello *****, Thank you for taking the time to write to us here at Gymboree ******** Care. We sincerely apologize for the delay with your order and for any miscommunication you have received. We have experienced unforeseen and unfortunate shipping delays with orders placed around this timeframe. Additional understand this has been a true inconvenience and we will happily issue a credit to your account for the amount of $32.50 as your shipping charge has already been credited. Please kindly note, credits are typically processed within 10 business days. Once the credit has been processed, it should reflect on your statement within 1-2 business cycles. You are not responsible to return the merchandise you have received, please keep or donate to a charity of your choice. We hope this will provide us another opportunity to demonstrate our commitment to providing excellent ******** service. Thank you for allowing us to address your concerns. If there is anything else we can assist you with, please do not hesitate to contact us. Kindly, ********* Gymboree ******** Care X-XXX-XXX-XXXX

11/30/2015 Problems with Product/Service | Read Complaint Details
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Complaint: I purchased $250 worth of merchandise from Gymboree online and package was stolen. Gymboree will not help in any way. $250 worth of merchandise from Gymboree online was stolen from my front porch or not delivered at all. I happened to be outside gardening at the time and know that the package wasn't delivered. I spoke to all neighbors and they don't have the package. Gymboree will not help in any way. I have spoken to many managers the last being ************ at 10:34 on Sunday 10/18/2015 they will do nothing to help me and tell me to contact my credit card company.

Desired Settlement: The purchase includes $125 of rewards so a simple refund won't suffice as I will be losing $125. I would either like the merchandise or a credit for the full amount to re-spend in their store.

Business Response: Initial Business Response /* (1000, 5, 2015/10/23) */ Hello *******, Thank you for taking the time to contact us at Gymboree ******** Care. Our records indicate you have already been assisted via telephone and your order XXXXXXXX has been sent to be credited in full. If there is any other way we can assist you, please do not hesitate to contact us. Sincerely, ********* Gymboree ******** Care X-XXX-XXX-XXXX Initial Consumer Rebuttal /* (3000, 7, 2015/11/07) */ (The consumer indicated he/she DID NOT accept the response from the business.) In addition to the credit, I was also told that I would receive Gymbucks for the next cycle equivalent to those that I lost. I have not received them yet. Final Business Response /* (4000, 9, 2015/11/16) */ Hello *******, Thank you for reply. After reviewing your account our records indicate that a Gymbuck coupon was applied to your order # XXXXXXXX. As we are currently not in a redemption period, we are unable to issue the Gymbucks for immediate use. However, due to the situation we will be issuing a new Gymbuck which will be emailed to you before the next redemption in January. We sincerely apologize if this was not made clear to you when you contacted ******** Service. If there is anything else we can assist you with, please do not hesitate to contact us. Kindly, ********* Gymboree ******** Care X-XXX-XXX-XXXX

11/16/2015 Problems with Product/Service | Read Complaint Details
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Complaint: I've called 4 times to ******** service. I asked to speak to a supervisor and now I have been on hold for 1 hour and 40 minutes. BAD ******** SERVICE I have had an issue with an order that is completely different than what I ordered. I have contacted Gymboree's ******** service number on three different occasions. They have not resolved my issue. The last person I spoke to said they would resolve my issue and all I did was waste my time on the phone because they did not resolve anything. I asked to speak to a supervisor and explained the situation. The supervisor put me on hold and currently I have been on hold with this supervisor named ***** for 1.5 hours. I have no idea what is taking him so long but I feel he is just ignoring my call. This is the 4th person I talk to. Who do I contact now?

Desired Settlement: I need someone with authority to contact me and resolve the issue not someone from another country who apologizes profusely but never takes care of the issue. I want the issue resolved. I do not want freebies just someone to fix the issue.

Business Response: Initial Business Response /* (1000, 5, 2015/10/28) */ Hello *****, Thank you for taking the time to contact us at Gymboree ******** Care. After further researching your account, our records indicate that a supervisor here at ******** Care had called you on October 16, 2015. She left a direct number for you to call back on Monday as you were busy at the time. Unfortunately we never received a call back from you. If you would still like to discuss this matter please contact the phone number provided to you on October 16. If you have any additional questions or concerns, please do not hesitate to contact us. Sincerely, ********* Gymboree ******** Care

11/13/2015 Problems with Product/Service | Read Complaint Details
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Complaint: Gymboree chose delivery in two steps - UPS to USPS. Although delivery numbers have been provided for each service, I did not receive my package. I disputed the charge with my credit card company and they issued a provisional credit to my account. Gymboree has denied that credit to me and had my bank reverse the credit thus charging me for a package I did not receive. The post office is non-responsive just as much as Gymboree who basically has told me to go away without merchandise while they keep my $50. The post office says it delivered to my post office box yet I don't have a post office box. I have a mail slot in my door and I was playing the entire day in the front of the house and no package was ever delivered. Further proof I did not receive the package is there were gym bucks in the package that Gymboree verifies were never used. Looking at my Gymboree rewards card, there is never not a time I use my gym bucks certificates.

Desired Settlement: I am seeking a credit to my credit card for $50 for merchandise never received. I do not accept that a company is not culpable for the package reaching the intended recipient and especially without any insurance on said package.

Business Response: Initial Business Response /* (1000, 5, 2015/11/06) */ Hello ********, Thank you for taking the time to contact us at Gymboree ******** Care. We sincerely apologize you have not received your order XXXXXXXX. After tracking your order, our records indicate that your parcel delivered at or on the mailbox on September 18, 2015 at 12:04pm. The procedure to receive a refund for a lost package is to file a dispute with your financial institution. From there we will work with the bank and the shipping company to investigate the parcel's final destination. We understand this has been a true inconvenience and would like the opportunity to credit your order as a onetime courtesy. Once the credit has been processed, it should reflect on your statement within 1 - 2 billing cycles depending on your financial institution. Please kindly note that any future orders will need to be disputed with your financial institution. Should you have any additional questions, please do not hesitate to contact us. Warmly, ********* Gymboree ******** Care X-XXX-XXX-XXXX Initial Consumer Rebuttal /* (2000, 7, 2015/11/13) */ (The consumer indicated he/she ACCEPTED the response from the business.) Thank you for resolving this matter *********. I will notify my financial institution that the credit will be forthcoming.

10/30/2015 Problems with Product/Service | Read Complaint Details
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Complaint: I purchased $292.24 worth of merchandise that I did not receive. Gymboree did not care they told me to have my bank refund me. I placed an order for $292.24 on Gymboree.com for school clothing for my finances grand children whom I consider my grand children. UPS left a note on my door asking me to leave them a note to leave the package; this was a new thing for me. UPS never did this before; but I left a note and figured this was required because Gymboree had my name wrong on the billing information. Anyways when I got home that day there was no package. I gave it one more day still no package. Therefore I went online and tracking information stated the package had been signed for.....I immediately called UPS because I did not sign and receive the package. UPS told me they left the package at my front Aug 20,2015. BUT THERE WAS NOT A PACKAGE AT MY DOOR. So I called Gymboree.com and they told me to call my bank and have them refund me and to call them back if the bank can not refund me. I called the prepaid card and the prepaid cards bank and they do not just issue refunds and investigate. They could not help me. I called Gymboree back as they asked me to if my bank could not help me. Gymboree told me the same thing. I spoke with **** **** ( MANAGER), he told me the same thing and said if your bank can't help you were sorry but there is nothing further we can do. I feel horrible and helpless and do not believe I will ever order online again. I love Gymborees clothing for my grand children but can not believe the way they treat there customers. I lost almost 300.00

Desired Settlement: At this point I do not want to receive another package from Gymboree. I have never had this issue before and do not want it again. I would like to be refunded for the items I purchased and did not receive. I plan on doing all my shopping at the mall from now on.

Business Response: Initial Business Response /* (1000, 11, 2015/09/02) */ Hello ********, Thank you for taking the time to write us at Gymboree ******** Service. We are very sorry to hear that you have not received your package. We have contacted UPS so they can begin investigating this issue immediately and attempt to locate your order. Unfortunately, due to the high volume of packages, it may be 15-30 business days before UPS is able to complete their investigation. We sincerely apologize for any inconvenience. Unfortunately, we are unable to issue a credit from our ******** service department as the parcel status shows delivered and was signed for. We encourage you to contact your financial institution directly to inform them that you have not received the package and to ask for an immediate reversal of funds due to "non-receipt of merchandise." We will continue to follow up with UPS for any additional information regarding the location of your package and I will follow up with you via email once I have a response. Once again, we appreciate you taking the time to write in and bring this to our attention. If you have any additional questions or concerns, please do not hesitate to contact us. Sincerely, ********* Gymboree ******** Care X-XXX-XXX-XXXX Initial Consumer Rebuttal /* (3000, 13, 2015/09/04) */ (The consumer indicated he/she DID NOT accept the response from the business.) I did not sign for the package I left a notice on my door telling them to please leave the package. Gymboree.com already knows I did not actually receive the package. They are ridiculous and have the worst ******** service that is why they are going out of business. I also filed a complaint with the Federal Trade Commission. I am so angry and upset by this; A twist the truth by calling me a liar and stating that I signed for the package you received it. That is not the truth I did not sign for this package yes I did leave a notice for them to leave it at my door and they should not have done that, I now know that but I called another merchant and ask them what they would do in this situation I don't want to use the company's name and they told me that they would issue a refund they would not issue the shipping refund they would issue a refund for the total merchandise plus tax. Gymboree needs to be specific before they respond to my complaint. Final Consumer Response /* (3000, 18, 2015/10/06) */ (The consumer indicated he/she DID NOT accept the response from the business.) Basically because my circumstances are different and GYMBOREE can not tell me to call my bank for a refund; GYMBOREE HAS TO HANDLE IT. UPS came to my home and notified me that GYMBOREE WOULD BE ISSUING ME A REFUND!!! UPS HAD ME SIGN SOMETHING TO THE EFFECT THAT I HAD NOT RECEIVED THE PACKAGE...SEE BELOW A UPS Representative came to my home and had me sign a document in reference to the Gymboree package I did not receive. They asked if I received the package from Gymboree? I respond" No I did not receive the package".UPS representative then asked if I left a note on the door? I responded "Yes I left a note". The UPS representative then told me GYMBOREE would be issuing me a refund. OBVIOUSLY UPS DID THERE JOB AND CAME TO THE CONCLUSION THAT I DID NOT RECEIVE MY PACKAGE. ALSO AS I PREVIOUSLY TOLD GYMBOREE ON NUMEROUS OCCASSIONS I have already put in a dispute with my prepaid mastercard. But it is a prepaid card, therefore they do not just issue you a refund. They are not responsible; if I had used my Bank of America Debit card....GYMBOREE would be in luck they would be able to put it off on the bank because Bank of America would automatically issue me a temporary credit for the funds lost(in this case 292.24). As long as what I told them was true the credit would become permanent. Let me state this again I used a prepaid card to make this purchase online. I filed a claim over a month ago on Aug 25,2015 with the prepaid Mastercard and their bank Banccorp. They still have not came to a conclusion and the Fraud department told me because my card was stolen and because it was not unauthorized; they cant issue me a credit. They told me that for the lost package they have not come to a conclusion and I will find out their decision 90 days after filling the claim. By the way I apologize for the misspelling a structure. This whole thing has become a nightmare. I hope I got my point across; even if my writing was not to par. Thank you, ******** Final Business Response /* (4000, 20, 2015/10/16) */ Hello ********, Thank you for your email. Unfortunately, we have still not received a response from UPS in regards to the conclusion of this parcel's location. As the investigation has taken over the 30 day timeframe, we will be happy to credit the parcel in full. Please note credits are typically processed within 7 - 14 business days. Once the credit has been processed, it should reflect on your statement within 1 - 2 billing cycles depending on your financial institution. If you have any additional questions or concerns, please do not hesitate to contact us. Sincerely, ********* Gymboree ******** Care X-XXX-XXX-XXXX

10/11/2015 Problems with Product/Service | Read Complaint Details
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Complaint: Purchased $200+ @ Gymboree online. Shipping was not free as advertised so delivery refused. Refund denied even though goods were returned to shipper. Online Purchase - April 10, 2015 $263.45 USD, incls. $22 shipping & handling. Shipping was advertised as free. I sent a follow-up email immediately to Gymboree to complain when I saw charge on the e-reciept. Never received a reply. April 24, 2015 - I went to retrieve package @ post-office. Advised $80.91 shipping owed. Office wrote RTS on package. I took photos of package unopened. April 26, 2015 -called Gymboree about shipping charge. Advised by Debbie to refuse delivery, return goods, dispute charge w/ credit card. No refund unless return confirmed. Got DHL Global info to confirm return. Ackn. website unclear. May 1, 2015 - I called DHL Global Mail; referred to DHL E-Commerce. Confirmed package successfully returned. GM# XXXXXXXXXXXXXXXXXX. Advised sender knows return successful April 29, 2015 @ 9:49am. DHL says shipper could see info. return by logging into secure portion of DHL website. May 5, 2015 -Rec'd cover **** email from Gymboree International Orders. Says my "unclaimed shipment" received by them would be held until 05-12-2015. No refund or credit for unclaimed orders. Asked for a re-direct address. I did not provide one. May 5, 2015 -Called Gymboree to request a refund. Request was refused. They advised to accept goods and then return to US Store or, call credit card co. to dispute. Replied to Gymboree email. Confirmed package returned to DHL & provided tracking info. I complained practice is unfair. May 2015 - contacted PC Mastercard to dispute charge of $342.05 Cdn. Emailed dispute info to PCMasterCard. Explained goods paid for not recieved and gave all details avail. to date. May 15, 2015 -Master Card letter requested documents & info. May 25, 2015 - Fax to PCMastercard with all info. needed for investigation. Included pictures of unopened package which show the tracking numbers. July 8, 2015 -PC MasterCard left msg for me to call them to discuss disputed charge. July 10, 2015 -I called PC Mastercard. They have investigated. No charge back rights with merchant b/c merchant alleges that I returned goods w/o notifying them first. Advised I attempt to resolve with Gymboree directly. I asked for mgr. to call me since I am not satisfied with investigation. Neither Co. or Investigations Mgr. ever contacted me. August 25, 2015 - I called DHL e-Commerce. Spoke to *******. Confirmed return to sender using GM# (above). She cannot see sender's address on screen but says the shipper knows it, so ask the seller, Gymboree. August 25,2015 -Called Gymboree ******** Service. On phone 2 hrs. Spoke to ******, ****** then ****. No offer to resolve dispute. Gymboree insists they cannot confirm return of goods using the DHL number I provided. I offered to provide other tracking numbers on package and the DHL 1-800# I called but they don't want it. Refund refused because package is not confirmed received. I was advised that some unclaimed orders are sent to shipping warehouse in Ohio and destroyed. This means seller has benefit of goods (destruction of merchandise so they can claim a "loss" against corp taxes) and my money too. **** suggested again I dispute charge with my credit card company. Explained this was done and directed me back. I asked what are my options other than sue for refund? Question not answered. **** repeated that I had options to exercise before now and I painted myself into this corner so, I am author of my own misfortune. I explained Int'l Return Policy indicates goods can be "returned by mail" and I did so. I did not return goods to 2299 Kids Way, Dixon, CA as it states on website. instead I refused delivery as instructed. Gymboree says Debbie did not advise me to refuse delivery but acknowledges she did tell me to dispute charge with credit card co. I suggested we end the call since parties' positions were firm. I will seek to resolve via different avenues. No remedy offered. I took notes of calls made to parties involved. Glad to share with BBB.

Desired Settlement: I would like my PCMasterCard credited for the full amount of $342.05. Attending to this matter has been very stressful. It would also appreciated if Gymboree would acknowledge their unreasonable practice and the stress caused to me and my family by issuing a credit note (without expiry date) in the amount of the interest which continues to accrue on this particular charge with my credit card company. I am also open to other solutions. The Gymboree International Website should be updated to make clear what occurs when goods purchased online are not delivered successfully to purchaser (i.e delivery unsuccessful). The effect of this situation is that all international sales by Gymboree are final. This activity is not authorized by Canadian or US Consumer Protection laws. The business practice being followed by Gymboree International is certainly unethical.

Business Response: Initial Business Response /* (1000, 7, 2015/09/11) */ Hello *****, Thank you for taking the time to contact us at Gymboree ******** Care. After researching your order, our records indicate that you were contacted on May 5, 2015 by our International Department in regards your refused parcel. You were advised to confirm the address you would like the parcel to be shipped to, but if the parcel was unclaimed by May 12, 2015 it would be considered abandoned. Unfortunately since you had refused the parcel, we were unable to credit as the parcel will never return to our US facilities. The fee you received for your parcel when going to pick up at the Post Office was not issued through Gymboree but through your local Custom's Office. As stated in our terms and conditions for international shipping: "Duties and taxes are not reflected in our prices. The carriers will charge the recipient (including gift recipients) all applicable duties, taxes and/or brokerage fees at the time of delivery. For information about duties, taxes and/or brokerage fees, you may contact your local customs office or the carrier that delivers your package." Since the parcel was refused and not accepted and then mailed back to our Returns Address as listed on the website, unfortunately the parcel will not come back to our facilities. At this point, the only way to obtain a credit would be to dispute with your credit card company. We sincerely apologize for any inconvenience this has caused you. Please do not hesitate to contact us should you have any questions or concerns. Sincerely, ********* Gymboree ******** Care X-XXX-XXX-XXXX Initial Consumer Rebuttal /* (3000, 9, 2015/09/26) */ (The consumer indicated he/she DID NOT accept the response from the business.) Thank you for your email of September 14, 2015. Gymboree's response to my complaint definitely does not resolve this matter. I hope you will continue trying to assist me. Gymboree's website does not tell the ******** what to do if they do not take possession of the goods. Gymboree has given me differing stories about what happens when this situation arises. In April 2015 I was told by Gymboree ******** Service to refuse delivery, track the parcel back to its point of origin so that I could be assured a refund and also dispute the charge with my credit card company. When I did what was recommended, Gymboree sent an email advising that I should accept delivery. When I called ******** Service to complain I was told to accept delivery and then return the good to a U.S. Store... even though I live in Canada. When I refused to do this Gymboree denied my request for a refund and advised me to dispute the charge with my credit card company. When I did as Gymboree advised, Gymboree informed my credit company that I had "no right to a refund" because I was required to advise Gymboree I would be returning the goods first, before doing so. As a consequence of this response the dispute was not resolved in my favour. Gymboree's position is a ridiculous one which is not reflected anywhere on their website but apparently, that does not matter. According to this story, a refund will only be processed IF the ******** notifies Gymboree first that a return is expected. Although Gymboree's reply to the BBB complaint is very similar to what I was told by phone on August 25, 2015 it does not reflect the story they told to my credit card company. The reality is that I did not take possession of the goods. The package was not accepted by me and therefore an automatic process took over. Gymboree's shipper has confirmed twice (May 1, 2015 and August 25, 2015) the package was returned April 29, 2015 at 9:46am and that the sender knows the return was successful. Gymboree also has the information required to identify the location of the package through the shipper's secure portal (which is said to be webtrack.globalmail.com) to see precisely the address where the package was returned. The reality is that Gymboree has my money and its goods. It should be remembered, it is because Gymboree ******** Service advised me to refuse delivery of the goods that I did so and then, I tracked their return back to their point of origin in attempts to ensure a full refund for the price paid. The effect of Gymboree's business practice is that any international sale becomes a "final sale" if the goods are not returned to an address specified on their website which may change without notice to the ********. This practice is grossly unfair since the website does indicate every international sale becomes a final one in these circumstances. In addition, the website does not indicate how a ********'s order will be handled in the event that goods are not taken into possession by the purchaser. Put differently, the Gymboree website does not indicate how they will proceed in circumstances like mine when delivery is not effected. Gymboree cannot now (after the sales transaction is completed on specified terms) insist upon keeping my money and the goods. Gymboree's response also ignores the ******** service issue which at the core of this dispute. I was charged exorbitant international shipping fees on April 10, 2015 when the website, and emails pushed to existing customers, indicated it was "free". My email receipt indicates the shipping charges are $22. The intermediary Gymboree hired to ship the goods to me also charged additional fees on top of the $22. We know this ******** service issue can be resolved outside the Courts if Gymboree wishes to do so. The solution I seek is a full refund of $342.05 given their inconsistent response to this ******** service problem. Your email asks me to provide you with a "middle ground" that you can present to the company. My middle ground would be a refund in the amount billed to my credit card ($342.05) less an agreed upon amount of shipping fees. If the company thinks this proposal would be acceptable then I would like to see proof of the shipping fees charged to them for the parcel in question so we can explore this further. Alternatively, I would be interested to hear what is Gymboree's "middle ground" solution. I trust this is satisfactory. Kindly contact me should you have concerns. If you are unable to assist then I expect written notification of same. Final Business Response /* (4000, 11, 2015/10/02) */ Hello *****, I realize that you have contacted us multiple times in regards to this issue, on 4/26/15, 5/5/15, 5/6/15, and also 8/25/15, as well as reached out to Better Business Bureau and received a reply in which we advised you to file a dispute with your financial institution for 'non-receipt of merchandise' for the refused package. I understand that may be inconvenient but it is a viable option you have to receive a credit for the merchandise that you ordered and did not receive. We rarely receive refused packages back from Canada but if we did we would gladly issue the credit as a return. However due to the amount of your valuable time you have spent on this issue we will refund you for the amount of the refused package, order XXXXXXXX in the amount of $263.45. Thank you and please contact us at Gymboree ******** Care if there is anything else we can help you with. ********* Gymboree ******** Care X-XXX-XXX-XXXX Final Consumer Response /* (2000, 13, 2015/10/10) */ (The consumer indicated he/she ACCEPTED the response from the business.) Thank you for the offer. I accept the proposed resolution to refund me $263.45 providing that the refund is in US dollars. I would like amount $263.45 USD credited to my credit card, which Gymboree originally debited, as soon as possible. Once the full amount of $263.45 USD is actually refunded to my credit card we can consider this matter resolved. Please note that I did already dispute the charge with the credit card company (as suggested by Gymboree) and the investigation was not resolved in my favour due to the representations Gymboree made to the credit company.

10/6/2015 Billing/Collection Issues | Read Complaint Details
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Complaint: Gymboree should take responsibility for their mistakes and not expect the consumer to bear the brunt of their errors. Very poor ******** service. I live in ********, ******, on the 8/28/2015 I saw the sales on Gymboree site, and went online to purchase as I felt it was a good deal and also because my son's better was 8days away I thought it best to use the opportunity to buy his birthday attire. Knowing that Gymboree was just a mall away from me I was shocked when I got a confirmation of order saying it will taken 7-14 business days to get my package. I tried cancelling that but need to set up an account which I tried doing but site kept routing me to the wrong page eventually I gave up and decided to wait for the delivery. The second shocker came when I got my credit statement and discovered that an item that was supposed to be for $103.03, my credit card was billed $138.28. I couldn't take it at this point. I called their ******** service right ahead, and please note that at the time it was over the said 7-14BD that my package was suppose to arrive. I explained to the lady I spoke with and she apologized saying the website is a US website and different from the Gymboree store I know and shop with. She said they bill in US currency, so I asked where on their website says that, and if so why wasn't it indicated on the prices that its US$ and not Canadian or Australian, as I remember selecting the option of location on their website. I asked for the status of the package she said she has no information other than to say its in transit, I asked when will I be able to receive it, she said she had no idea, at this point I asked to cancel and she said it was too late to cancel but the advise she has for me is to (Please take note) REJECT THE PACKAGE WHEN DHL DELIVERS IT. Their agent advise me to do that and later call them for refund. Another shocker came for me when DHL asked me to pay for Duty/taxes of $26.84, but I told them I wasn't paying since my intention is to reject the package as directed by Gymboree's CSR. Per advice from the CSR I called Gymboree for my refund only to be told that there is no refund as they don't allow ********'s reject packages, I escalated to a supervisor and asked if the call can be pulled up, she said except I provide the agent's name they cannot trace the call. So I said normally with my phone number or from notes written by CSRs she should be able to see the Rep that attended to me. She asked me to try going back to DHL to see if I can return the package and while from her end she will research the Rep I spoke with and when its confirmed they will take action, also she said she will contact their international shipping office to alert them that I returned the package. She never called back. After 2days from the day the supervisor promised to call, I called and got transferred to another supervisor who told me they couldn't trace my call without an reps' name. I have to provide the name for them to pull the call. The second supervisor I spoke with told me that since they have no record of my rejecting the package and for that no credit can be offer, she advised I call my credit card company to dispute transaction. Immediately I dropped the call, an email came from Gymboree saying that they have received the package I rejected but cannot send it to any US address, that I can either give them my address for them to resend it or if not claimed by 9/3/2015 it will be confiscated. Please note that supervisor says they have no record of that earlier. Now they are forcing me to claim that package, pay duty, pay to ship the package back to them and in all of this not even attempting to take responsibility for their action. Saying I agreed to the terms and condition. Even if I read the terms/condition I would never have thought it applied to me as I felt the store is in ******. They have even refused to my dropping the package at the Gymboree store near by. Please is this fair? I work hard for my money and it's painful to be treated this way. I never want to have any form of business with this store ever again. Its a big lesson learnt. Thank You

Desired Settlement: I want total refund of money paid. I am willing to have them send the package to my address and on my part will do two things First take it to the Gymboree store here in Kitchener. Secondly, I can ship it back to them but all on the condition that they must be willing to refund the cost of shipping, duty fees and taxes as well as total money I paid for items. I don't need apology for all the rudeness and display of unprofessionalism. just money spent Thank You

Business Response: Initial Business Response /* (1000, 5, 2015/09/13) */ Hello *******, Thank you for taking the time to write to us at Gymboree ******** Care. Our records indicate that your parcel XXXXXXXX was successfully delivered on September 9, 2015. We also see that your duties and taxes have been refunded and that you were not charged any shipping fees by Gymboree for this order. We sincerely apologize if these fees were not made clear to you while shopping online with us at www.gymboree.com. As described on our website (on the "International Shipping" page as well as message posted during the checkout process), orders shipping internationally may be charged with additional duties, taxes, and brokerage fees. These customs related charges are typically billed to the recipient of the shipment at time of deliver. Our carrier advances these charges to the local revenue service and collects it back from the recipient through Canada Post COD service. While the amounts of customs charges vary depending on the order size, ship-to country, the type of merchandise purchased and other factors. Similar charges are expected on your future purchases. (Brokerage fee varies for Express shipments). In the event that you no longer wish to keep this merchandise please follow the steps below: To mail in your return, complete the Return Mail Form (on the bottom half of the packing slip), including "Quantity Returned" and "Reason Code" and enclose it with your merchandise. Credits typically post within 1-2 billing cycles. Customers worldwide should use an insured mail service, we cannot be responsible for items which we do not receive. Shipping fees involved in making a return to the Online Store will not be reimbursed. Packages must be returned prepaid; we cannot accept COD deliveries. International customers should contact their local customs office for the return of duties and taxes. Send returns to: Gymboree Online Store Attn: Returns *********************** XXXXX Additionally, I understand that this has been an inconvenience to you, and I would like to offer you an exclusive 25% off Shopping Spree Pass ***** through January 31, 2016 in store within Canada or online on www.gymboree.com. I trust this will give us another opportunity to show you our excellent service and commitment to ******** satisfaction. Please kindly note that this cannot be combined with any other coupon. The coupon will be mailed to the address associated with your order. Again we sincerely apologize for any inconvenience you have experienced. Should you have any questions or concerns please do not hesitate to contact us. Sincerely, ********* Gymboree ******** Care X-XXX-XXX-XXXX Initial Consumer Rebuttal /* (3000, 7, 2015/09/15) */ (The consumer indicated he/she DID NOT accept the response from the business.) Thank you so much BBB I don't accept this response because still Gymboree is shying away from the fact that their business is misleading and unfair to people like me. I do not understand what they mean by duties and taxes were returned as nothing was returned to me, I paid $26.54 to Canada post for this package which I have with me sealed just waiting for their response as I have clearly stated that I have no interest in the items. Now they are requesting I send by secured mail which cost about $40 based on the inquiry made. Gymboree did not send my package by secured mail so why are they requesting I return package by secured mail? I don't want their 25% shopping spree offer as Gymnoree is not a store I want to ever set my foot in. Not even if I have their offers for free. It is so upsetting that their is no respect for people. Their site is misleading as every disclosure is in fine print such that when making purchases you don't see them. It's a U.S. Site right? When they know they have stores outside of the U.S. Why wasn't the prices boldly indicated in U.S. Dollars? Even small online sites do that talk less Gymboree. I maintain that I will mail items but Gymboree should be willing to reimburse both custom duty charges and mailing charges. I am ready to mail items back but they have to assure me of the total refund of my expense. In the event they refuse to adhere to this, which I see eminent as there seems to be no consideration or care for customers I will accept this as my loss but will ensure others don't go through this same experience. I will take it upon my self to make known to canadians the risk of shopping online with Gymboree. It's not value for money, it's deceptive as you will end up paying more, a clear case of penny wise pounds foolish. I will let them know that turn around times are not truly adhered to, as package will be delivered a month later and ******** service is the rudest and poorest ever. Thank you so much BBB you have been very amazing and I appreciate your effort. Final Business Response /* (4000, 9, 2015/09/23) */ Hello *******, Thank you for taking the time to respond to us at Gymboree ******** Care. We sincerely apologize for any confusion or inconvenience you have experienced. Unfortunately, we are truly unable to reimburse duties charged on your order as they are not assessed by the Gymboree Corporation. These fees are charged by your local government and any refund requests will need to be addressed by your government. Additionally, as stated on our gymboree.com International Shipping page: "Prices on gymboree.com are in U.S. dollars and we only accept payment in U.S. dollars." We do our best to achieve transparency with our policies and procedures. We sincerely apologize if this policy was not made clear to you when making a purchase online. If you do wish to return your parcel please complete the Return Mail Form and enclose it with your merchandise. Credits typically post within 1-2 billing cycles. Shipping fees involved in making a return to the Online Store will not be reimburse. Packages must be returned prepaid we cannot accept COD deliveries. Please send your return to: Gymboree Online Store **** Kids Way Dixon, CA XXXXX Should you have any questions please do not hesitate to contact us. Sincerely, ********* Gymboree ******** Care X-XXX-XXX-XXXX

10/2/2015 Billing/Collection Issues | Read Complaint Details
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Complaint: I purchased an item vide item code 241*465*021 at a price of $7.60 (inclusive of Tax) on 7/16/2015 at 5:08 PM form your Gymboree Outlet, Great Mall Bay Area, Milpitas, CA XXXXX. I am also attaching a receipt for the purchase. The purchase was made using Debit Card / Credit Card.Your above mentioned store has collected payment THRICE for one purchase and that the amount has also been debited to my account THRICE instead of ONE.I would like to inform you that on swiping the card for the first time, Sales associate of store MARYA, informed me that the transaction for $7.60 did not go through hence was requested to swipe the same card again. This time too, I was informed by her that the transaction for $ 7.60 did not get materialize, hence was requested by her to use a different credit card. I swiped another Credit Card and this time the transaction got materialized for $7.60 vide authorization code XXXXXX and Trans No ***** 2* XXXXXX. Subsequently, when I checked my Bank statement, I found that amount has been debited from my account TWICE for the above TWO transactions vide POS PRCH, POS XXXXXX GYMBOREE # **** MILPITAS AND POS PRCH, POS XXXXXX GYMBOREE # **** MILPITAS AND I contacted your Store Manager, ***** at Store No **** and explained to her on 7/18/2015 and on subsequent dates personally and on telephone for resolving the issue and getting me the refund for the excess charge by your store. All the details including a copy of the purchase receipt was provided to *****. But I am sorry to state that till date excess amount of $ 15.20 ($ 7.60 + $7.60 ) charged by you has not been credited to my account. I even informed *****, in case, it is not possible to upload credit of $ 15.20 on the same card, I may provide another card so that the matter be resolved but till date no communication from your end. I fail to understand why delay is being caused in refund once. Product_Or_Service: Toddler's Cap Order_Number: XXXXXXXX

Desired Settlement: DesiredSettlementID: Billing Adjustment Please refer ******** Number XXXXXXXX.Please refund extra money charged,

Business Response: Initial Business Response /* (1000, 10, 2015/09/16) */ Hello ****, Thank you for taking the time to write to us at Gymboree ******** Care. We sincerely apologize for any inconvenience you have experienced in regards to your transaction. After researching your transaction internally, we are unable to locate any additional charge associated with your purchase made on 7/16/2015. The only way to proceed with further investigation would be to contact our ******** Service Department and provide us with your full credit card information. Our ******** Service telephone number is X-XXX-XXX-XXXX and we are open Monday - Friday 6:00 AM PST - 6 PM PST, Saturday from 7:00 AM PST - 3:00 PST, and Sunday 8:00 AM PST - 4:00 PM PST. For security purposes please do not provide this sensitive information over the internet. In the event that you do not wish to provide your credit card number, the only other option to obtain a refund would be to dispute the charges with your financial institution. We have reviewed all transaction for store **** made on 7/16/2015 and were unable to find any other amount charged to your Visa. We sincerely apologize for any inconvenience you have experienced. Please do not hesitate to contact us should you have any questions or concerns. Thank you, ********* Gymboree ******** Care

9/17/2015 Problems with Product/Service | Read Complaint Details
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Complaint: I ordered clothing and they reported it delivered but the package is nowhere to be found. I looked everywhere still nothing. I ordered a package from Crazy 8 August 19th and they supposingly delivered it August 26, 2015 at 6:23 p.m. via UPS sure post. I checked in my mailbox to see if it was in there and i checked in the mailboxes next to mines as well, i then went to check the front porch and also around the house to see if maybe they took it to the back, nothing. I called UPS they basically told me that i would have to called the shipper who was Crazy and they basically told me they couldnt do anything for me, i would have to call my credit card to dispute it. This is bad ******** service, now i am out of some clothing for my daughter all because they said they delivered and didn't so now i am filing a complaint, so this wont happen to anyone else and they need to better handle this. I would like to get my merchandise replaced or store credit so that i can atleast go into the store or have them ship it into the store.

Desired Settlement: I would like to get my merchandise replaced or store credit and get the same discount i got off the website so that i can atleast go into the store or have them ship it into the store.

Business Response: Initial Business Response /* (1000, 7, 2015/09/16) */ Hello ******, Thank you for taking the time to contact us at Gymboree ******** Care. We are very sorry to hear you have not received your parcel. Our records indicate that your order XXXXXXXX was delivered on August 26, 2015 in a secure place to the address you had requested when placing your order. Typically when an order states delivered the procedure to obtain a credit for your parcel would be to dispute the transaction with your financial institution. We suggest this as we are unable to track your parcel past delivery. However we understand this has been a true inconvenience and would like to credit your order as a onetime courtesy. Credits typically take 7-10 business days to process. Once the credit has been processed, it should reflect on your statement within 1 - 2 billing cycles depending on your financial institution. Please note this is a onetime courtesy, for future lost packages you will need to file a dispute with your financial institution. Please do not hesitate to contact us should you have any questions or concerns. Sincerely, ********* Gymboree ******** Care X-XXX-XXX-XXXX Initial Consumer Rebuttal /* (2000, 9, 2015/09/17) */ (The consumer indicated he/she ACCEPTED the response from the business.)

9/14/2015 Problems with Product/Service | Read Complaint Details
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Complaint: Dear Manager, Writing a complain about the bad ******** service I have recieved today at gymboree.com as well as corporate. Dear Manager

Desired Settlement: Dear Manager, Writing a complain about the bad ******** service I have recieved today at gymboree.com as well as corporate. Recieved a damaged item in my order, when i have contacted gymboree.com at ******** service they cannot exchange the item although it's damaged. I spoke to a manager, ******* ******* on 08/10/15 she confirmed this info above. Then, I called the corporate office and explain to secretary about the bad ******** service, and she HUNG up on me. I hope the manager at ******** service corporate can hear this. This is very bad ******** service. Thanks,

Business Response: Initial Business Response /* (1000, 5, 2015/08/14) */ Hello ******, Thank you for taking the time to write to us at Gymboree ******** Care. I sincerely apologize for any inconvenience you have experienced. After looking into your account, our records indicate that you were mailed a Prepaid Mailing Label to return the Pull-On Cargo Jeans which were purchased on your order XXXXXXXX. Once these pants arrive in our facilities, our team will inspect the pants. Once deemed defective our team will then process a credit onto the card that you utilized to place your order. If you have written in regards to a separate order or item, please respond with the necessary information, so that we may assist you further. Please do not hesitate to contact us should you have any additional questions or concerns. Sincerely, ********* Gymboree ******** Care X-XXX-XXX-XXXX Initial Consumer Rebuttal /* (3000, 7, 2015/08/24) */ (The consumer indicated he/she DID NOT accept the response from the business.) hello, please forward to your manager, about very rude ******** service. i informed them that i purchased this with points and coupon that's why i would like an exchange. once i return i loose the points. please let the manager take a look, also my original inquiry please forward to the manager, very very rude ******** service experience. Final Business Response /* (4000, 9, 2015/09/02) */ Hello ******, Thank you for taking the time to respond. Again we sincerely apologize for the less than optimal service you have received. At Gymboree, we pride ourselves on the high quality of our products. It is very important that we have an opportunity to review the product and assist you with the return of any defective merchandise. Once the item is deemed defective by our team, a credit will be processed for the price you paid to the original form of payment you utilized on your order. Unfortunately we do not offer online exchanges, but when an item is defective we will happily assist you with placing an order for a replacement pair and waive your standard shipping. We sincerely apologize if this was not made clear to you during your initial first call. We would love the opportunity to assist you further in obtaining a replacement item. Please call us at X-XXX-XXX-XXXX, at your earliest convenience. We look forward to hearing from you. Thank you, ********* Gymboree ******** Care X-XXX-XXX-XXXX

9/11/2015 Problems with Product/Service | Read Complaint Details
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Complaint: My wife ordered from gymboree.com a bunch of products. Expected it will arrive within a week, after waiting for 2 weeks, we found out the tracking number going nowhere, the tracking number just stopped at USPS. Called Gymboree ******** numerous times, they couldn't do nothing, the last time what they can do is told us to do credit card dispute to get back the money. This is the worst only shopping experience, and company big as Gymboree should not be so bad in doing business.The order information is listed below:Order #XXXXXXXXOrdered On: June 24, 2015Shipped On: June 26, 2015 Track Your Order: 1ZA4W380YWXXXXXXXX.Hope they could do something more elegant and improve their process on this kind of business.

Desired Settlement: DesiredSettlementID: Other (requires explanation) Gymboree should change their policy no matter the package is lost or missing, they should refund or resend the package at their effort, not telling the ******** to do credit card dispute.

Business Response: Initial Business Response /* (1000, 5, 2015/08/13) */ Hello ******, Thank you for taking the time to write to us at Gymboree ******** Care, and I sincerely apologize for any inconvenience this may have caused you. I can confirm you were provided the correct policy when you had initially contacted us at our ******** Care Department. Unfortunately, we were unable to reship or credit your parcel due to the status it holds with UPS. At this point you were advised to contact your financial institution directly to dispute this charge as a "non-receipt of merchandise." From here your financial institution works directly with our corporate office to complete an investigation for your parcel. This process enables you to have a reversal of funds issued to your account while the investigation was completed. After reviewing your account, I confirmed you have been offered compensation for your dissatisfaction of our policy for lost packages. Again we sincerely apologize for any inconvenience this may have caused. Although we are not able to make an exception or an immediate change to the policy, I want to assure you that your concerns have been forwarded to the appropriate parties. Should you have any additional questions or concerns please do not hesitate to contact us. Thank you, ********* Gymboree ******** Care X-XXX-XXX-XXXX Initial Consumer Rebuttal /* (3000, 7, 2015/08/14) */ (The consumer indicated he/she DID NOT accept the response from the business.) Apologies are not enough for a company in such size. How could they just ask ******** to handle issue with their credit card company? Gymboree should take care this issue for the ******** themself not ask the ******** to handle this issue. UPS hold or not it's the issue THEY need take care of. Final Business Response /* (4000, 10, 2015/08/28) */ Hello ******, Thank you for the time to respond to us at Gymboree. Unfortunately due to the status your parcel held with UPS we are truly unable to credit your parcel. The only way to obtain a credit for this parcel would be to dispute this with your bank. We sincerely apologize for any inconvenience this may have caused. We have forwarded your feedback to the appropriate parties as we cannot make any immediate changes to our policy. Please do not hesitate to contact us should you have any additional questions. Sincerely, ********* Gymboree ******** Care

9/1/2015 Advertising/Sales Issues | Read Complaint Details
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Complaint: I agreed to pay shipping, duty,taxes COD.I get my bill with an additional $11 charged from gymboree. Did not expect this extra shipping cost. I agreed to pay shipping, duty,taxes COD.It costed me $29.98. When I look at my bill, there is an additional $11 charged from gymboree. Did not expect this extra shipping and it was not clear when I ordered. They were unwilling to remedy the situation.

Desired Settlement: I would like the $11 credited to my visa. I have ordered from the US plenty of times and never had hidden fees like this before.

Business Response: Initial Business Response /* (1000, 6, 2015/08/20) */ Hello ******, Thank you for taking the time to write us at Gymboree ******** Care. We are very sorry to hear about the additional fees required on your recent Gymboree order. After further research, our records indicate that the $11 USD dollar charge listed on your invoice is the shipping charges issued during time of checkout. This $11 USD dollar charge is the only additional charge aside from the payment for your order that was issued through Gymboree. If you are referencing any additional charges we ask that you contact your local Customs Office, as these charges were not issued through Gymboree. While the amounts of customs charges vary depending on the order size, ship-to country, the type of merchandise purchased and other factors, we are currently being advised that orders shipping standard to Canada are typically charged with 17% duties, 5% GST or 13-15% HST, and a $10.00CAN flat-rate administration fee. Similar charges are expected on your future purchases. (Brokerage fee varies for Express shipments). We sincerely apologize for any confusion this may have caused. Please do not hesitate to contact us should you have any questions or concerns. Thank you, ********* Gymboree X-XXX-XXX-XXXX Initial Consumer Rebuttal /* (3000, 8, 2015/08/21) */ (The consumer indicated he/she DID NOT accept the response from the business.) I am NOT complaining about duties or taxes. I am complaining about the shipping charges. I was told by Gymboree staff that "Gymboree did not ship my package, it was shipped by a third party". As per the Gymboree website, "Orders shipping International Express are delivered via DHL World Wide Express service" I paid DHL a $10 brokerage shipping fee upon delivery. So, why is Gymboree charging me an additional $11 shipping fee on my bill when Gymboree did not ship the package? What is $11 shipping fee being used for if Gymboree has not used it for shipping? Why do I pay Gymboree for shipping additionally if DHL did the shipping? I have not been given a clear explanation. Please provide a legitimate explanation or refund of $11. Thank you. Final Business Response /* (4000, 15, 2015/08/28) */ Hello ******, Thank you for responding. We at Gymboree strive to be transparent with any fees charged through our website. As stated on our terms and conditions for International Shipping: "the carriers will charge the recipient (including gift recipients) all applicable duties, taxes and/or brokerage fees at the time of delivery." The $11 dollar shipping that you were charged on our website was for shipping your parcel from our warehouse to Canada. The brokerage fee you were charged was from the shipping company prepaying the Duties and Taxes for your parcel to reach Canada Post. Unfortunately these charges are separate. We understand this has been a true inconvenience and as a one-time courtesy we will credit the $11 shipping charges assessed on your Gymboree order XXXXXXXX. Please note credits are typically processed within 7 - 14 business days. Once the credit has been processed, it should reflect on your statement within 1 - 2 billing cycles depending on your financial institution. Additionally the $10 dollar brokerage fee can be disputed with your local customs office. For more inquiries with your brokerage fees or any other charges, please visit your local customs office. Please do not hesitate to contact us should you have any questions or concerns. Thank you, ********* Gymboree ******** Care X-XXX-XXX-XXXX Final Consumer Response /* (2000, 17, 2015/08/31) */ (The consumer indicated he/she ACCEPTED the response from the business.)

7/15/2015 Problems with Product/Service | Read Complaint Details
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Complaint: Refund Shorted I earned a $5 voucher to be used towards any purchase in the store. This voucher did not require that I spend any specific amount. I bought 4 items and then later needed to return 1 of the items due to size issues. When the cashier processed the return she didn't give me back the full value of the return, in other words she shorted me the voucher portion on my return. I asked to speak to a manager explaining that the voucher portion should be reapplied to the remaining 3 items that I'd kept because there had been no requirements on the voucher for me to spend any specific amount but she refused to correctly refund my purchase. I lost $2.56 and I want that money refunded to my card. That same day I made a $3.79 donation which I want refunded back to me if the $2.56 refund credit is not given. If neither credit is given then I will simply file a complaint with my credit card company and NEVER again purchase from Gymboree.

Desired Settlement: I want a refund of $2.56 and if refused then I want my $3.79 donation refunded back to me. I will file with my bank card company.

Business Response: Initial Business Response /* (1000, 5, 2015/06/25) */ Hello *******, Thank you for taking the time to write us here at Gymboree, and I apologize for any inconvenience you may have experienced while trying to make a return in our retail stores. As stated in our policy for redeeming rewards certificates: The discount will be applied as a percentage discount on each item in your transaction. You will receive the price paid (after the discount) on all returned or exchanged merchandise. The value of your rewards certificate will not be returned if you make a return or exchange. Additionally, I understand that this has been an inconvenience to you, and I would like to offer you an exclusive 25% off Shopping Spree Pass ***** through January 31, 2016 in store or on www.gymboree.com. I trust this will give us another opportunity to show you our excellent service and commitment to ******** satisfaction. Please kindly note that this cannot be combined with any other coupon. The coupon will be mailed to the address associated with your rewards account. We at Gymboree strive to provide excellence in ******** care while offering a unique quality product, and we absolutely encourage our customers to contact us if we have fallen short of that commitment. Once again, I really appreciate you taking the time to share your experience with us. Please do not hesitate to contact us if you have any additional questions or concerns. Sincerely, ********* Gymboree ******** Care X-XXX-XXX-XXXX Initial Consumer Rebuttal /* (3000, 7, 2015/06/26) */ (The consumer indicated he/she DID NOT accept the response from the business.) I will not be quoted policy. I earned this $5.00. It was not a coupon. It did not stipulate that I had to spend a certain amount to use the $5.00. I could have bought something for $5.00 and used this $5.00. I spent $30.00 and then ended up having to return a pair of shorts that didn't fit my son(which I could have just exchanged if Gymboree would actually stock/sell the slim sizes that they advertise). I will not loose this $2.56. When I returned that one item the $2.56 value form the $5.00 should have just applied to the other items that I purchased because had I never bought the shorts that entire $5.00 would have gone towards the other items anyway. This is a situation of GREED on Gymborees part. NO I do not want a 25% off coupon because that does not give me my $2.56 back rather it requires me to shop at Gymboree again which I am now sure that I won't do due to the way you all have handled this. At this point I EXPECT my $2.56 back or I will file credit card fraud with my bank card company. The $3.79 donation was made because I was told I would get it back in discount savings back I didn't rather Gymboree took my $3.79 and then also took the $2.56. That is a fraudulent way of doing business. The person on the other end of this email needs to understand that I am a real person - not a corporation on the other end of this message. I am a single mother raising children without any child support. I depend on coupons, rewards, etc. and I will NOT stand for being robbed which is what Gymboree has done by taking my $3.79 and $2.56. I do not appreciate you responding to me like a computer and thinking that I am stupid enough to take a coupon which requires me to spend more money. This is insulting. Refund me my money immediately.

7/9/2015 Problems with Product/Service
6/20/2015 Problems with Product/Service
5/26/2015 Billing/Collection Issues | Read Complaint Details
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Complaint: Over charged and provided inaccurate information An online order, Order #XXXXXXXX, was placed March 24th, 2015 for 7 items. Item #s include: XXXXXXXXX, XXXXXXXXX, XXXXXXXXX, XXXXXXXXX, XXXXXXXXX, XXXXXXXXX and XXXXXXXXX totaling in $59.94 charged to AMEX ending in -XXXXX. A payment was authorized March 24th, 2015 for $59.94 and another payment was authorized March 25th, 2015 for the same amount. However, only one order was placed. March 25th, 2015 is the date the duplicate charge was discovered. Gymborees **************** was contacted March 25th, 2015 at 7:41 pm CST. The call lasted approximately 40 minutes resulting in the payment was authorized twice, but 1-2 days after shipment the pre-authorized transaction would be released. The shipment was received March 31st, 2015. As of April 2nd, 2015 the duplicate payment was not refunded as the representative advised. Gymborees **************** was again contacted April 2nd, 2015 at 7:19 am CST. The representative advised me no remarks were documented from conversation that took place March 25th, 2015. My information was verified and the rep advised me research would be required and I would receive a call back. Unfortunately, as I work during the day I would not have been able to accept the call during business hours. Gymborees **************** was contacted for the third time within 30 minutes of second outbound call. The representative that was spoken to advised me that another rep was researching and it would take 5-7 business days for the pre-authorized payment to be released. Being that the first call was placed March 25th, the refund would have been received if that information was accurate. I requested to speak with a supervisor due to the fact the refund request was non-existing in the system after March 25th, 2015. The supervisor advised me the refund process would start from April 2nd, 2015 and will reflect on my bank statement within 7-10 days. She also advised a 20% coupon will be e-mailed to me for my next online purchase. It's very unfortunate that I will not utilizing the coupon as I am uncertain that my source of payment will not be double charged the next time. Therefore, not only was I overcharged, I was provided false information and company procedures of call documentations were not done. Resulting in the refund process being delayed.

Desired Settlement: I wish to receive a gift card to use in store since the online purchase system can not be trusted.

Business Response: Initial Business Response /* (1000, 5, 2015/04/10) */ ******* ***** XXXXX ****** ******* ***** ******* ** XXXXX Dear *******, I appreciate you taking the time to contact us here at ******** Care and I apologize for any inconvenience caused. After further researching this matter it appears the initial attempts to submit your order were unsuccessful. The causes of an order being unsuccessful can include an incorrect billing address, an incorrect piece of information (expiration date, CVN code) or the bank simply refusing the authorization. Typically, when an attempt is made to place an order whether it be the ******** or one of our representatives our system will electronically communicate with the bank to verify the information that was provided. Every time the submit order button is selected the communication is created which results in the credit card being pre-authorized. If the order is successfully submitted, the funds will be held by the bank and Crazy 8 will collect the funds when the order ships. If the order is not successful, the funds will be held by the bank as a pending transaction. Typically, the pre-authorizations will drop off automatically within about 3-5 business days (depending on your bank's processing procedures). I sincerely apologize that you were not provided with the correct time frame when you initially contacted us about this situation and I want to assure you that this information has been forwarded to the corresponding department for on-going training. However, I understand this situation has been an inconvenience and I will gladly mail to you a 25% off shopping spree pass *** Crazy 8. The shopping spree pass ** valid for a one time use and can be used in-store or online at www.crazy8.com. The shopping spree pass **** be mailed to the shipping address on your order. I trust this will give us another opportunity to show you our commitment to ******** satisfaction. If you have any additional questions or concerns, please do not hesitate to contact us. Sincerely, ********* Crazy 8 ******** Care Initial Consumer Rebuttal /* (3000, 7, 2015/04/13) */ (The consumer indicated he/she DID NOT accept the response from the business.) Thank you for your response. However, it has been 3-5 business days and the funds have still not been received. It has been 7 business days since the refund was processed and as expected the refund has not been received.

4/23/2015 Problems with Product/Service | Read Complaint Details
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Complaint: Crazy 8 was advertising the following: $25 off your purchase of $50 or more when you pay with Visa Checkout. As a result, I created an account with Visa Checkout so that I can get my $25 off my order. After I created my account with Visa Checkout, Visa Checkout transferred me to the Crazy 8 website so that I can proceed with my order and enter the promotion code which was *******. However, everytime I enter the promotion code *******, I would get the following message: Please enter a valid Promotion Code. After attempting several times with no results, I called Crazy 8 but they told me that I needed to call the Visa Checkout department because they had nothing to do with it. When I called the Visa Checkout department they were able to log in into the system with my information which clearly proved that everything was good on the Visa Checkout's end because after they signed me in, their website transferred me to the Crazy 8 website so that I can proceed with my order by entering the promotion code. Therefore, I called Crazy 8 again and told them that I had already contacted the Visa Checkout department and everything was good on their end. Crazy 8 kept telling me that they couldn't do anything about it. I told them that its their responsibility to honor their customers with the $25 off because its not our fault that their website is not working and that it is considered false advertising. They even removed the link from their website after getting so many complaints. The link clearly stated the following: Expires 3/31/15 at 11:59 PM and it was 8:00 PM when they removed the link. They offered me 20% off my order of $76.71 which only took $15 off my order totaling $61.38. I had to place the order with the 20% off because I didn't want to miss the other sale which was buy one at regular price and get the other for .88 cents. I have prove of this offer cause I took a picture of it. The person I spoke to was Lindsay the Manager of Crazy 8. Product_Or_Service: Children's Clothing Order_Number: XXXXXXXX

Desired Settlement: DesiredSettlementID: Other (requires explanation) I would like my debit card to be refunded with the $10 I paid extra with the 20% off they gave me. My total should have been $51.71 with the $25 off not $61.38 what I really ended up paying. For the fact that, they need to promise what they offer in their advertisements. That's called false advertising.

Business Response: Initial Business Response /* (1000, 5, 2015/04/07) */ ******* ******* *** ******* **** **** Apt ** ****** ** XXXXX Dear *******, Thank you for taking the time to write to us. I can confirm that you were provided with the correct information when you contacted our ******** Care Department as we were unable to offer the $25 off a $50 purchase unless the order was completed through Visa Checkout. However, I would like to apologize that you were not advised that Visa Checkout worked best while using Chrome or Internet Explorer 9 as the browser. I understand this situation has been an inconvenience and we will issue a $10 credit to the credit card used on your order number XXXXXXXX. For your reference, credits are typically processed within 7 - 14 business days. Once the credit has been processed, it should reflect on your statement within 1 - 2 billing cycles depending on your financial institution. We trust this will give us another opportunity to show you our commitment to ******** satisfaction. If you have any additional questions or concerns, please do not hesitate to contact us. Sincerely, ********* ***** 8 ******** Care www.crazy8.com XXX-XXX-XXXX

4/7/2015 Problems with Product/Service | Read Complaint Details
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Complaint: I was sold a faulty product and no one seems to know how to help me return the product. On November 17, 2014 at 6:16 PM, my mom bought over $400 dollars worth of clothing from a Janie and Jack Outlet in California, for my sons. Store # 2819. Transaction # 2819*1*XXXXXX. Sales Associate: *******. Among the items she bought was a $52+ tax, pair of gray suede chukka boots item # XXXXXXXXX. At the time of purchase she asked if she could return the boots to any Janie and Jack store if they did not fit. She was told that they could be returned to ANY Janie and Jack store. When she brought the clothes home to******** we found two big problems with the shoes. 1) the shoes were sold to her in two different sizes. A size 4, and a size 6. 2) the stitching on one of the leather shoes was coming apart. When we tried to return them to the Janie and Jack store that was 45 min from out house we were told that we couldn't return them there. That we could only return them to an outlet. So I called Janie and Jack to find out what I should do. They told me that I could return them to a Gymboree outlet about 40 minutes from my house. Before I wasted my time driving there I called Gymboree outlet. They said I could not return them there. I goggled Janie and Jack Outlet, the nearest is 150+ miles away. I tried googling Janie and Jack outlet phone number and the only thing it would pull up is Janie and Jack. Is there no way to return a faulty product to Janie and Jack outlet? I have tried calling the original store where the merchandise was bought, phone # XXX-XXX-XXXX, all I get is a busy signal. It should be an easy and simple process to return a faulty product. Unfortunately this is not the case with Janie and Jack outlet.

Desired Settlement: We would like to be able to return the faulty product and receive a refund.

Business Response: Initial Business Response /* (1000, 7, 2015/03/20) */ 20th March 2015 Dear ****, Thank you for taking the time to contact us. We would like the opportunity to make this right for you. We will send you a pre-apid label for you to return the items to ******** Care. We ask that you include a copy of this letter for reference and we will issue you a Gift Card for ***** and **** for the shoes. This ***** and **** Gift Card will have no expiration date and can be used online at www.****************, or in store. We are sorry for the inconvenience that this may have caused you, and we look forward to assisting you. If you have any other questions or concerns, please do not hesitate to contact us at X-XXX-XXX-XXXX. Sincerely, ******* ***** and **** ******** Care X-XXX-XXX-XXXX www.****************

3/25/2015 Problems with Product/Service | Read Complaint Details
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Complaint: My package for order #XXXXXXXX placed on Jan.19 at Gymboree on-line shop was not received, although the tracking displayed as deliveried on Jan.27. My package for order #XXXXXXXX placed on Jan.19 at Gymboree on-line shop was not received yet. The amount is $247.29 and paid by credit card. But the tracking for the package shows delivery on Jan.27. USPS tracking shows delivery zip code XXXXX while my zip code is XXXXX.So I doubt my package was deliveried to wrong address. Since only the shipper can contact with the shipping company,I contact Gymboree CS to help to find the package, but they insist that the tracking information shows delivered. I asked proof such as a scan of signature of receiver but they can't. They also refuse to refund me. They ask me to contact my financial institution to reverse the transaction. But as a seller and shipper,it is 100% their responsiblility to solve this issue which is not caused by ********. My financial instituition is a China company and they can't process such kind of reversal/charge back per my request.

Desired Settlement: I need them to refund.

Business Response: Initial Business Response /* (1000, 5, 2015/03/03) */ 3/3/2015 Hello ***, Thank you for taking the time to write to us. I can confirm that you were provided the correct information from our team here at ******** Care. In order for a credit to be issued, you will need to contact your bank or credit card company and file a dispute for the non-receipt of your merchandise. Depending on your Card Company, a credit is usually issued within 24 hours while they complete any further investigation with our company directly. Unfortunately, we are unable to proceed further with an investigation without a dispute being filed. I apologize for the inconvenience. If you have any other questions, please do not hesitate to contact us at X-XXX-XXX-XXXX. Sincerely, ******* Gymboree ******** Care X-XXX-XXX-XXXX www.gymboree.com Initial Consumer Rebuttal /* (3000, 7, 2015/03/04) */ (The consumer indicated he/she DID NOT accept the response from the business.) I have contacted my credit card company several times, but they can't issue me a credit without payee's request. My credit card company is a Chinese bank and they are not able to file a dispute. It is not an available method in China bank. Since only the shipper can contact with the shipping company, it is 100% shipper's responsibility to solve this issue which is not caused by ********. Although on line tracking shows delivered, Gymboree can't provide receiver's signature as proof. Also, per the tracking information, the zip code for delivery is XXXXX, while my zip code is XXXXX.How can you verify it is correctly delivered indeed? I paid freight but I have no right to choose a better courier. Gymboree use a cheaper courier to reduce their cost but let ******** to take the risk of package lost. This is unacceptable. Final Business Response /* (4000, 9, 2015/03/19) */ 19 March 2015 Hello ***, Thank you for taking the time to reply to us. I sincerely apologize for any inconvenience you have experienced. After further review of your account, we will make a one-time ******** courtesy to credit your Order # XXXXXXXX back in full. You should see the credit post on the card you used as a form of payment in 10-15 business days. Once again, I really appreciate you taking the time to share your experience with us. If you have any other questions, please do not hesitate to contact us at X-XXX-XXX-XXXX. Sincerely, ******* Gymboree ******** Care X-XXX-XXX-XXXX www.gymboree.com Final Consumer Response /* (2000, 11, 2015/03/24) */ (The consumer indicated he/she ACCEPTED the response from the business.)

2/6/2015 Delivery Issues | Read Complaint Details
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Complaint: On December 15, I have placed an order XXXXXXXX the Gymboree website, At that time the order spent $ 79.4 (include a consumption tax of 0.25). On December 16, when I opened the Gymboree website, I have found that when prices of orders were down. The puffer jacket I bought was $ 25.98, but 16th price is $ 12.99. Skirt was purchased $ 17.5, 16th, the price is $ 9.99. Just a little over a day, the price differences between my order is $ 31.75. So I wrote to Gymboree Customer service, just hoping to get customer service help, can return me this huge price difference. But customer service says they cannot provide price protection for guests use 20% coupon codes. Yes, I am using a promo code, however, I used a coupon, puffer jacket price is $ 20.78, far higher than the 16th price of $ 12.99. But before that I also receive price protection, after you use promo code 20%.Under usual circumstances, I as a consumer, understand Web site promotion, so some small price differences,I will not Request to refund the difference. But this time, I think I have suffered huge losses. Website customer service does not provide quality service as possible as he says. Product_Or_Service: children's wear Order_Number: XXXXXXXX Account_Number: #XXXXXXX

Desired Settlement: DesiredSettlementID: Other (requires explanation) Want the Gymboree website to provide a reasonable price protection policy, returning my order XXXXXXXX to the post I was paying on a credit card.

Business Response: Initial Business Response /* (1000, 5, 2015/01/23) */ Hello ******, Thank you for taking the time to write to us. I can confirm that you were provided the correct information, as stated in the terms and conditions of the coupon you used at the time of checkout; we are unable to offer price adjustments on transactions that have redeemed coupons. However, as a courtesy I will manually override your order and credit you back for the difference in price for the items you purchased. Please note we will be unable to extend this courtesy on future orders that do not qualify for a price adjustment. The credit should post to your card used as the form of payment in 7-10 business days. If you have any further questions, please do not hesitate to contact us at X-XXX-XXX-XXXX. Sincerely, ******* Gymboree Customer Care X-XXX-XXX-XXXX www.gymboree.com Initial Consumer Rebuttal /* (2000, 7, 2015/02/05) */ (The consumer indicated he/she ACCEPTED the response from the business.)

2/5/2015 Billing/Collection Issues | Read Complaint Details
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Complaint: My gift card was double charged and it has been a week since I first contacted Gymboree and have not received resolution or followup. I purchased a $25.00 Gymboree gift card. I made a purchase online on 12/1/14 for $11.26 (Order #XXXXXXXX). I went to a Gymboree store on 12/29/14 and was told my gift card balance only had $2.48 on it. I called the 800 number on the back of the gift card and the auto service stated my balance was $13.74 I was not able to purchase the items I had and called customer service that evening and spoke to **** ** She told me that my purchase was made through a third party and they charged my gift card. This was not the case as I ordered at Gymboree.com. There was another charge for $11.26 on my gift card on 12/10/14. She told me this would have to go to corporate and asked me to send a copy of my receipt and gift card. She told me she would send to corporate, but no guarantees that they could remove the charge that THEY made. I emailed both to Nina and never received a response. Two days later, still no follow up as promised. I called again and spoke to ******* G. He said they showed their was a hold placed on my gift card but it should be removed. He offered to place an online order for me and waive the shipping and apply a 20% discount code. I placed items in my cart and ready to purchase only to be told that the hold was still there and would need to go back to corporate again. I was told they would get back to me to let me know the status. I have yet to receive a call back. I looked online today and now my balance is showing $13.74. I am leery of trying to shop again only to be told that the funds are not on my gift card. I am very frustrated with the situation as it was not my error. There has been a lack of follow up and communication or a resolution provided to process my order despite their error.

Desired Settlement: I would like for Gymboree to compensate me with a gift card of $15.00 to make up for the lack of service and error on their end for the double charge on my gift card. I was trying to take advantage of their semi-annual clearance sale and due to the issue, the items I was looking to purchase are no longer available for purchase.

Business Response: Initial Business Response /* (1000, 6, 2015/01/30) */ 30 January 2015 Hello *******, Thank you for taking the time to reach out to us. I sincerely apologize for the service you have received. I can confirm that your Gift Card has a working balance of $13.74. Additionally, I will mail you a $15 Gift Card to the address you have provided above; in order to invite you back to our brand. If you have any further questions, please do not hesitate to contact us at X-XXX-XXX-XXXX. Sincerely, ******* Gymboree Customer Care X-XXX-XXX-XXXX www.gymboree.com Initial Consumer Rebuttal /* (2000, 8, 2015/02/04) */ (The consumer indicated he/she ACCEPTED the response from the business.) I appreciate the response and the gesture to continue my business with Gymboree. While I am satisfied with the response, I only wish that it would have been easier to resolve the matter from the beginning. Thank you for your attention to the matter.

1/13/2015 Problems with Product/Service | Read Complaint Details
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Complaint: Bought a pair of shoes for my daughter, 6years old, on November 11th Veteran's day. Yesterday, the 11th of December, the pair of shoes is broken on the surface. I took it back to the store at Tacoma mall, the associate said, it is do not honor it as quality issue plus they do not carry the same items any more. So they can't do anything for me. I request to exchange or refund. A pair of shoes should last more then 30 days. The store location is at ****** ***** **** ***** ****** ****** ******* ** (XXX) XXX-XXXX I have the original receipt for proof of purchase.

Desired Settlement: I request exchange or return.

1/8/2015 Problems with Product/Service | Read Complaint Details
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Complaint: I never received the order that I paid for. The company used UPS and now neither UPS nor Gymboree will reimburse me for the lost items. On 11/26/2014 I placed an order online with Gymboree. I received a tracking number stating that USPS would deliver my package. Upon checking the status UPS informed me they would deliver the package instead of USPS. On 12/4, UPS claims to have to delivered my package but I never received it. There is no signature and the UPS system states that package was left at the front door. This package is missing, I paid for merchandise I never received. UPS response to my issue was to contact Gymboree regarding delivery issues. I contacted customer service on 12/4 to complain and received and email stating that UPS told Gymboree they delivered the package to a secure location, the front door on a step is not a secure location. The representative insisted that I check the surrounding areas of my property and confirm my mailing adress to ensure delivery. I don't have the package, i've checked the premises the address is correct, I've ordered things in the past and never had an issue. Neither UPS nor Gymboree want to reimburse me or resend the items. Gymboree is now telling me to dispute the charges with my credit card company which seems fraudlent! They stated the claim is for non-receipt of merchandise which is obvious but that's about all they are doing with regard to my order and the courier they selected to deliver this package.

Desired Settlement: I feel that I should receive the merchandise I ordered or a refund plain and simple. I did not elect to have ths package delivered by UPS... it was supposed to be regular USPS mail and if that were the case, then Gymboree should have asked for a signature for the package not allow UPS to drop it on someone's front door this is insane that I have to fight back and forth with these companies for this merchandise.

Business Response: Initial Business Response /* (1000, 5, 2014/12/22) */ Hello *****, Thank you for taking the time to write to us. I can confirm that you were provided the correct information from our team here at Customer Care. In order for a credit to be issued, you will need to contact your bank or credit card company and file a dispute for the non-receipt of your merchandise. Depending on your Card Company, a credit is usually issued within 24 hours while they complete any further investigation with our company directly. Unfortunately, we are unable to proceed further with an investigation without a dispute being filed. I apologize for the inconvenience. If you have any other questions, please do not hesitate to contact us at X-XXX-XXX-XXXX. Sincerely, ******* Gymboree Customer Care X-XXX-XXX-XXXX www.gymboree.com

12/15/2014 Problems with Product/Service | Read Complaint Details
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Complaint: I received an email for joining the Grymboree Music and Play classes. I coul not open the email. *** refused to resend the email so that I could use. Nov 16 at 3:36 PM Atttempted to forward it to you - and here are the screen shots of that also: Photo number 5 shows the message I get when I attempt to forward the email I received from you. It says it is having trouble downloading the message to forward or reply. Therefore since Yahoo cannot download the email I cannot forward it to you. This is why I have been sending screen shots from my original emai that was SIX EMAILS AGO!!!!!!!!!!! If I could have forward the email to you - I would have. This is absolutely ridisculous. This is YOUR problem to correct not mine!!! I am done with these messages and your company. My time is valuable and you clearly do not value your customers. You can confirm with the Westlake Store on Monday morning that I have pulled my daughter from the Gymboree music and play classes because of this incident. Regards, ***** ******* From: ***** <***********@yahoo.com> To: "*******@gymboree.com" <*******@gymboree.com> Sent: Sunday, November 16, XXXX X:XX PM Subject: Re: Help with email I received #XXXXXXX What part of it wont load to forward to you. The third screen shot shows what happens when I try to load. I no longer need the coupons as I wool no longer be doing business with you. Sent from my iPhone On Nov 16, 2014, at 2:36 PM, Gym Support <*******@gymboree.com> wrote: Hello *****, Thank you for your response and for providing us with further details. I sincerely apologize if we have offended you as this was certainly not our intention. In order for us to be able to find a resolution to this matter, we have to be able to provide our IT department with an example of what you are experiencing. While the screen shots are very helpful in showing our IT team what you are experiencing, we will need to review the email to attempt to retrieve your promo code and research why you are receiving the errors. Once again, I apologize if you felt offended in any way by our previous response; our intention is to assist you in resolving this matter to fix the errors you are receiving as well as to help you retrieve your coupon code. We look forward to your reply. If you have any additional questions or concerns, please do not hesitate to contact us. Sincerely, *** Gymboree ******** Care XXX XXX XXXX www.gymboree.com Original Message From: ***********@yahoo.com Date: 11/16/2014 10:22:14 AM To: *******@gymboree.com Subject: Re: Help with email I received #XXXXXXX Attached are 3 photos of what happens when I attempt to open your email. The first photo is showing it in my in box. The second photo shows what happens when I attempt to open the email. The third email shows what happens when I attempt to forward the email to you. I am sending these because the perception from your disrespectful email below is that I am some how lying about the email. Like I mentioned in my previous email this never should have taken 3 plus emails to resolve. My time is far more valualbe than proving I am not lying to a Gymboree ****************. From now on I will keep sending m business to ******* ****, ************* and **** ****** Gymboree will no longer be a go to brand for our house and I will sure to forward this email trail to my entire address list and FB friends and encourgae them to follow the same course of action. Regards, ***** ******* From: Gym Support <*******@gymboree.com> To: ***********@yahoo.com Sent: Sunday, November 16, XXXX XX:XX PM Subject: Re: Help with email I received #XXXXXXX Hello *****, Thank you for your response. I appreciate you providing us with the additional details and I would be happy to further research this situation for you. Please forward the email you recei

Desired Settlement: I would like the original email that I received and could not open from them resent to my email address. There were 3 coupons in the email, I was unable to open the email. It too SIX emails from *** the customer service rep to resolve and it is still not resolved. *** basically called me a liar even though I sent screen shots of the problems I was having with the email.

Business Response: Initial Business Response /* (1000, 8, 2014/12/12) */ Hello *****, Thank you for taking the time to write to us. I sincerely apologize for your frustrations regarding the attempt to open your Play and Music Welcome Kit. I also wanted to apologize for the dissatisfaction you voiced in our requests to have you forward the email to us. I have reached out to our Play and Music partners and we will mail you a physical Welcome Kit to the address provided to the Better Business Bureau, Inc. In addition to the Welcome Kit, I am also mailing you a 25% Shopping Spree Pass *** each of our brands, Gymboree, Crazy 8, and ***** and ****. I trust this will give us another opportunity to show you our commitment to customer satisfaction. Please kindly note that coupons cannot be combined in a single purchase. If you have any additional questions or concerns, please do not hesitate to contact us. Sincerely, ******* Gymboree Customer Care X-XXX-XXX-XXXX Initial Consumer Rebuttal /* (2000, 10, 2014/12/15) */ (The consumer indicated he/she ACCEPTED the response from the business.)

11/28/2014 Guarantee/Warranty Issues | Read Complaint Details
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Complaint: Gymboree refusing to replace a defective sweater purchased or credit for the sweater from its outlet. On October 11, 2014, I purchased a sweater model#XXXXXXXXX for $11.99 from The Crossings Outlet located in Tannersville,PA. It was not sold as a defective product because there was a large selection of the same sweater in the store. Upon inspecting the item at home I discovered that the threads on the back of it are damaged creating a hole and a knot. I called the store for replacement but they refused one unless I would actually come back to the store which is located 3 hours away from my home. I called the customer service number XXX-XXX-XXXX and got the same response.I currently do not have a car or the time to take long road trips to the outlet and I clearly explained that to the customer service representative. However, the company refuses to stand by their product and replace it or issue a credit for future purchase. When a store sells something defective they usually have a few options to handle the problem whereas Gymboree refuses.

Desired Settlement: If Gymboree cannot send another sweater then I want a refund or a credit of $11.99.

Business Response: Initial Business Response /* (1000, 15, 2014/11/24) */ Hello *****, Thank you for taking the time to write to us. I can confirm that you were provided the correct information. Unfortunately, we are unable to accept items purchased at our Outlet locations at the online store. This is because we don't have a way of crediting you back the amount due because different product is designed and sold exclusively at our Outlets. However, due to your frustrations I would be more than happy to issue you and mail you a Gift Card of $15 to be mailed to the address provided above. I am also sending you a Pre-Paid mailing label so that we examine the item. Once again, I apologize for your inconvenience. I really appreciate you taking the time to share your experience with us. If you have any further questions, please do not hesitate to contact us at X-XXX-XXX-XXXX. Sincerely, ******* Gymboree Customer Care X-XXX-XXX-XXXX www.gymboree.com Initial Consumer Rebuttal /* (2000, 17, 2014/11/27) */ (The consumer indicated he/she ACCEPTED the response from the business.) I accept the $15 gift card and will send the sweater back.

11/25/2014 Problems with Product/Service | Read Complaint Details
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Complaint: I received a shipment with a possibly chemically soaked gift box along with my order. It was so soaked that it resembled a wet newspaper. *****, Thank you for hearing my concerns this morning. Order #XXXXXXXX Tracking #1z1w74vXXXXXXXXXXX To reiterate, I received this shipment yesterday evening.  I had requested a gift box with this order and this is how I received it.   As you can see, the gift box was folded in half and soaked in some kind of chemical - it smelled like bleach.  It soaked and stained the inside of the box as well as the dress.  In the 2nd picture, you will also notice that the outside of the box is completely dry, so I highly doubt that FedEx had any wrong doing in this.  Because I feared that this shipment had chemicals on it, I immediately disposed of it because I have children in my house. As I mentioned to you on the phone, I am highly displeased with receiving a shipment such as this.  I spend about $1000.00 a month at ***** and **** and am seriously dissuaded from shopping here ever again.  After I placed this order, I made about 20 additional orders to start my Christmas shopping.  If this issue is not resolved satisfactorily, I am inclined to send everything back and will be sure to let all my friends who also shop at ***** and **** know what happened. I've been a long time customer and am very saddened by the kind quality assurance, or lack thereof ***** and **** practices.  I hope you understand the severity of the issue by the company sending out possibly CHEMICALLY CONTAMINATED items in a shipment.

Desired Settlement: Refund and replacement. Damages for all this trouble and exposing myself and children to this shipment.

Business Response: Initial Business Response /* (1000, 6, 2014/11/24) */ Hello *****, Thank you for taking the time to write to us. I can confirm that you spoke with a supervisor at ***** and **** and she has replaced your package for you. After further research, I can also confirm that you were sent a $50 gift card for your inconvenience and as a result we felt this matter was resolved. Once again, I really appreciate you taking the time to share your experience with us. If you have any further questions, please do not hesitate to contact us at X-XXX-XXX-XXXX. Sincerely, ******* Janie and Jack Customer Care X-XXX-XXX-XXXX www.janieandjack.com Initial Consumer Rebuttal /* (2000, 8, 2014/11/25) */ (The consumer indicated he/she ACCEPTED the response from the business.)

11/18/2014 Problems with Product/Service | Read Complaint Details
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Complaint: Was not allowed to purchase 2 coats for the advertised price, even after bar code scan of the tags indicated same price. Yesterday, on October 02, 2014 at about 5:30 pm, I walked into a Gymboree outlet store located at 5861 **** Rd, ***** #F1, ******** PA XXXXX. There was a sale going on with signs all over the store indicating that everything in the store was $14.99 and under. On one of the racks (right under one of those signs) were several nice ivory girl's coats that attracted my attention. I did pick up 2 of those coats (size 7 and 8) for my daughter (for this and the next season). I asked one of the sales associates whether those coats were $14.99 (having doubts that they were ''under''). The lady told me: ''those are not $14.99'', and she took them out of my hands and stepped out of the sales floor for a couple of minutes. I went to a cash register to pay for my other purchases and asked the other sales associate (who was at the cash register) to check what was the price of those coats (I believe the tags indicated $50 or $55). To my surprise the lady scanned these and showed me the price: $14.99. I told that I will take them then. The first lady (looked like she was a manager) came back, practically pulled the coats out of my hands and angrily told that those are not for sale. She then collected the rest of such coats from the rack (probably 3 more) and took all of them to employees'' quarters. The pure lady at the cash register just shrugged her shoulders. I was shocked: I have been shopping at Gymboree stores (and online) for about 7 years, spent great deal of money, have Gymboree rewards card and Gymboree visa; could only praise Gymboree clothing and service. But in addition to an inappropriate attitude of this associate, I see 2 unacceptable service (or even legal issues): 1. False advertisement 2. Breach of contract: the store made an offer (via the sign and bar code on the tag), I accepted an offer, was trying to pay, store backed out of the deal. I do realize that this incident happened because of inappropriate actions of a particular person rather than Gymboree corporation. However, I cannot even describe how upset I was (and am now). For a reference: my receipt number (transaction No) was ************* (time stamp was 5:54 pm)

Desired Settlement: opportunity to purchase the above mentioned merchandise

Business Response: Initial Business Response /* (1000, 7, 2014/10/30) */ 30 October 2014 Hello ****, Thank you for taking the time to contact us. On behalf of the Gymboree Corporation, I would like to extend the most sincere apologies for the less than optimal customer care you have experienced at the Penn's Purchase location. I would like to forward your concern to the District Manager for your area. However, in order to better assist you and help rectify this situation, would you please confirm your telephone number and best time to contact you? I look forward to hearing back from you - thank you again for your patience and understanding regarding this matter! At Gymboree, we strive to provide excellence in customer care while offering a unique quality product; when we have fallen short of that commitment we appreciate our customers letting us know. It is only then that we can rectify the situation. Please don't hesitate to contact us at XXX-XXX-XXXX or online at www.gymboree.com! Sincerely, ******* Gymboree Customer Care X-XXX-XXX-XXXX www.gymboree.com Initial Consumer Rebuttal /* (3000, 9, 2014/10/31) */ (The consumer indicated he/she DID NOT accept the response from the business.) First I am confirming my phone number - ************ (you can call from 9 to 9). Second, this response is not really a response - just a notification about forwarding the complaint further down the line: Nothing has been rectified so far. Will wait for a final response from a District Manager - then post the result

11/5/2014 Problems with Product/Service | Read Complaint Details
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Complaint: Went to return product with original receipt was told only could get store credit instead of money. Product was bought on 7/17/14 Products did not fit the child properly and I ended up in the hospital for the month of August, so returning these products was hard to do. My husband brought the clothing to the South Attleboro, mass store (emerald mall) to return about 3 weeks ago now and because my name was on the credit card they would not give my husband my refund. They told him he could just return them and get store credit which he declined especially since we had the original receipt. So we went into the store yesterday to return the items. While giving the product back was told that no matter what now we had to take store credit because its past 60 days and they have some sort of policy stating that if you do not return within 60 days you get only store credit. Now **** is the store manager was very rude and condescending. I told **** this had not been told to my husband weeks before and they refused to refund my husband due to me not being there with my card. I asked him where does it state that on the receipt. IT DOES NOT STATE ON THE RECEIPT THAT AFTER 60 DAYS I WOULD ONLY RECEIVE STORE CREDIT. He pulled out some little pamphlet behind the desk which is not accessible for consumers to read to me that that their policy. Not that he even showed us where it is stated. ON THE RECEIPT IT STATES ONLY : CUSTOMER SERVICE POLICIES REFUND IN ORIGINAL FORM OF PAYMENT ARE PERMITTED WITHIN 60 DAYS OF PURCHASE WITHIN ORIGINAL RECEIPT ALL SALES ARE FINAL AFTER 180 DAYS SEE STORE FOR DETAILS. No where does it state we get store credit! Why would they not let me husband return the product or explain to him this would happen weeks before? Now the Store Manager **** had very much upset me, I had my children and husband with me, it was embarrassing to be told that either take the store credit or take the products back. So as upset as I was I took the store credit because there was no reasoning with this guy. Called customer call center for Crazy 8, talked to ********. ******** talked to ******* (Crazy 8 Online Supervisor) Roxanne got on the phone to my husband and told him to mail her the gift card, and that I had to give my credit card information over the phone in order for them to work out some sort of refund of the store credit. We told ******* we do not feel comfortable giving out our information over the phone, people can compromise and steal information by doing that. We explained to them that it is not fair that we gave the product to the store, they have the products, they have a guarantee of more store credit because they made us take it, but I am out over 70 dollars where I would rather spend my money else where then a store that made me embarrassed, and upset me in front of my children. We also explained to them at customer service we live over 1.5 hr away from the store we returned to, it was out of our way to return these items, I had just got out of the hospital and to be told and treated the way I was treated was uncalled for and unacceptable. My husband asked ******* why do we have to be out the product and the card (store credit) meaning send it to them and then wait weeks for my money, which they refuse to mail a check out, they said either i give my credit cared info over the phone or there is nothing they will do for me. So I am stuck with over 70 dollars on a gift care, unhappy, embarrassed, upset and this company could care less because they got their products to resell, they will end up making their money back because they will make me have no other choice but to spend their card, which i do not want to do, I want to take my money else where, somewhere that doesnt treat their customers like ****. I have never met a manager like paul who was so condescending and rude. That is not proper customer service! I do not want the store credit! I want my money, I went out of my way to return these.. they should have let my husband return these items when he came with my card.. which was way before the "60 day rule".

Desired Settlement: I want my personal money back. The amount I returned I was back in cash not in a store credit amount! I want an apology from this company I spend thousands at Gymboree and at Crazy 8 Throughout the year. But after this I do not think I will go back to this company. I will also tell all my family members how I was treated. I should be compensated for stress and aggravation and embarrassment I had to go through, not only in front of my children but other customers within the store that were staring at me while I was upset and crying due to this manager talking to the way he was talking to me, putting in my face that little pamphlet that it not accessible for consumers. I want to feel happy to spend my money at this company and right now I refuse to go back.

Business Response: Initial Business Response /* (1000, 7, 2014/10/14) */ October 13, 2014 Dear *******, Thank you for taking the time to write to us. I sincerely apologize for any confusion regarding our return policy. It is available for reference in store as well as online. I can confirm that the Team Member did follow the correct policy regarding your return. Returns made after 60 days, but before 180 days will be issued in the form of a Merchandise Credit. However, I will be more than happy to extend the exception that our Team Member, Roxanne, offered to you. I would like to trade out the Merchandise Credit for your original form of payment. I also understand that you do not feel comfortable providing your information over to the phone to one of our Customer Care Representatives. In order for any trade out to begin, I ask you to please create an online account on www.crazy8.com, once you have completed this, please add your card used as the original form of payment and it will encrypt on our secure systems. Next, please mail your Merchandise credit to our Returns Department at 2299 Kids Way, Dixon, CA, XXXXX. In the envelope, please include: the Merchandise credit, the receipt the merchandise credit was issued to you on, and the email address that you use sign up on www.crazy8.com with. I encourage you to send the envelope via certified mail so that you have tracking capabilities, as we cannot be responsible for any mail not received. Once we receive the merchandise credit, we will issue the credit to your original form of payment. Please do not hesitate to contact us at X-XXX-XXX-XXXX, or by email on www.crazy8.com, if you have any questions regarding the steps above. I look forward to being able to assist you further! Sincerely, ******* Crazy 8 Customer Care X-XXX-XXX-XXXX Initial Consumer Rebuttal /* (3000, 9, 2014/10/15) */ (The consumer indicated he/she DID NOT accept the response from the business.) Once again as I have explained to the other customer services reps, YOU HAVE THE PRODUCTS ALREADY, YOU are asking me to set up an account that I do not want to have with your company to put my credit card information in order for you to give me my refund back to my card. YOU ARE ASKING ME to also send you the gift card, So I end up with nothing, no clothing, no gift card.. and have to wait for my own money to show up on my card and who knows how long that will be, when all along this all could have been avoided to begin with. Why should i have to pay for this gift card to be sent to you insured for tracking purposes? Do you not see this is costing the customer more time.. and more money? I am very dissatisfied with the way this company is handling this situation. I have this gift card sitting in my wallet to a store I WILL NEVER SHOP AGAIN AND TRUST ME WHEN I TELL YOU, I HAVE TOLD EVERYONE IN MY FAMILY TO NO LONGER SHOP IN YOUR STORES. I have never been so humiliated and treated so bad by anyone in retail. I do not like having my credit card information stored online in any company. Do you not watch the news? How many more company's have been getting hacked and information has been stolen. I do not trust this way you want to do the transaction. I think that this is ridiculous, and you are not thinking about your customers! ALSO JUST SO YOUR CLEAR MY HUSBAND CAME TO THAT STORE BEFORE THE 60 DAYS, AND WAS TOLD BECAUSE I WAS NOT PRESENT THEY WOULD NOT REFUND US THE MONEY TO MY CARD DUE TO ME BEING IN THE HOSPITAL AT THAT TIME I THINK THEY SHOULD HAVE TOLD MY HUSBAND WHAT WOULD HAPPEN IN A MATTER OF TWO WEEKS. WE WERE ONLY OVER ABOUT 2-3 DAYS! WHY GIVE HIM A HARD TIME TO RETURN THE ITEMS, HE HAD MY CARD WHICH WE ARE MARRIED THIS HAS BEEN THE THORN IN THE SIDE THAT STARTED THE WHOLE MESS! SO IM NOT MAKING A ACCOUNT. I WANT NOTHING TO DO WITH THIS COMPANY! I WASTED A 2 HOUR TRIP TO THAT STORE TO BE HUMILIATED! I WILL NEVER SHOP FOR YOUR COMPANY EVER AGAIN. YOU NEED TO FIND ANOTHER WAY TO DEAL WITH THIS SITUATION. I dont have the product, if i send you the card and you loose it then im out even that amount of money. THIS IS UNFAIR! I am out of the clothing.. i am out of my own money, im stuck with having a gift card we do not want because we do not want to shop for your company anymore. Do you have to wait for your paychecks? How about when you return items don't you like getting your money back right away? How does it make you feel when your treated the way we have been in front of many customers. We were treated horribly not only in front of customers but our children also how can you allow your managers and employees treat people in that manner? It is a children' store! It should have never been dealt with that way. I used to spends hundreds of dollars ever few months at this company but I will never do it anymore! You need to find a better way to deal with this! I dont think me having to send the card and the receipt having to pay more out of my pocket to get you that to make sure its traceable and insured. Then waiting however long it may take for you to then send the money back to a card.. which i refuse to add to your website! YOU ARE NOT THINKING ABOUT YOUR CUSTOMER FIRST! Once again. I am out of the product, out of the money and now you want me to pay more to get you the card! I do no trust the web to have my card on it, thats why we refused to give it over the phone also! This is unacceptable and you need to find a better way to deal with this situation. You obviously do not care about your customers, or the treatment of your customers.

10/29/2014 Problems with Product/Service | Read Complaint Details
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Complaint: I am unable t use my gymboree gymbucks due to incomplete information provided on the explaination of details of the coupon. XXXXXXXX order number. This is the first time I am using gymbucks. I recieved an order summary. I click on the order summary place where there is my 25 dollar coupon. It states to redeem gymbucks between Sept 25th- Oct5th. I put it on my calender to redeem it. It says use in store bring receipt and gymbucks coupon. Nowhere does it state that I need the orginal packing information on this email to use online. I called the customer service and are stating the dates to earn gymbucks are during dates that are not applicable. If that is the case why was a 25 dollar coupon included in my summary of things in the cart. Also why does it state to redeem by coupon during Sept 25th - Oct 5th. I called and received only a compensaiton of 20 % which is not aceeptable since I received a coupon for 25 dollars. If I ordered out the time period why did I receive a gymbuck in my order summary.

Desired Settlement: 25 dollar gymbucks coupon.

Business Response: Initial Business Response /* (1000, 5, 2014/10/13) */ October 13, 2014 Dear ****, Thank you for taking the time to write to us. I can confirm that the Gymbucks that you earned on your Order# XXXXXXXX was valid for $25 during the July 17-27 Redemption period. However, we are happy to make an exception to issue $25 worth of Gymbucks for the January 15-25, 2015 Redemption period as a one-time customer courtesy. I will mail the $25 Gymbucks coupon to the shipping address on the above order. Please note that we will not be able to make this exception on future orders. Please contact us anytime via phone at X-XXX-XXX-XXXX during the redemption period if you experience any difficulties redeeming your Gymbucks. Once again I apologize for any confusion you may have experienced. Please do not hesitate to contact us for any other questions or concerns you may have at X-XXX-XXX-XXXX or www.gymboree.com. Sincerely, ******* Gymboree Customer Care X-XXX-XXX-XXXX

10/16/2014 Problems with Product/Service | Read Complaint Details
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Complaint: Order never delivered waited over a month, my card was charged where is my product? On 8/11/14 I placed an order with Gymboree thinking I should get my order by the time school starts in Septemebr. Today 9/12/14, I've waited over a month for my shipment and I have not received it. After multiple calls to their horrible customer service center I kept getting excuses that my package should arrive only to find out that Gymborree did not put my apartment number and because of this the carrier sent the package back to the company. Instead of sending me a replacement package due to their mistake. Their horrible customer service informed me I would need to wait for them to receive the return that the carrier was sending back for insufficient address but once they receive it they will send me it back. I found this ridiculous you made the mistake my address was perfectly correct in the order but because I felt I still had time after waiting 2 weeks I gave them a shot after they informed me they will send in with 3 days delivery after the package was received. Once again i called one of the representatives told me they received the package and my order was on its way. School has already started my daughter does not have her bookbag I called again today 9/12/14 they lied no tracking number my purchase was supposedly shipped and if I wanted to get it early I had to place another order mind you I've been waiting a whole month your company charged my card. And now I've had to place 2 orders for the same package. Buyers beware of this company. I used to be a loyal customer after this I will NEVER order from this company again. Since when did online ordering become a nightmare. If you want to spend a whole month waiting for a package getting charged twice for an order and receiving horrible customer service order from here.

Desired Settlement: I need to get refunded for the first order I placed asap this is unacceptable.

Business Response: Initial Business Response /* (1000, 7, 2014/09/30) */ Hello ******, Thank you for taking to time to write to us. I can confirm that your order #XXXXXXXX that you placed on 8/11/14 did not include your apartment number. We submitted this package for an upgraded reship with the address completed. This order was delivered and signed for on 9/17/14. Additionally, I can confirm that you had an expedited order #XXXXXXXX requested on 9/12/14, which was signed for on 9/16/14. In order to receive a refund for the merchandise that you have received, you can either take the product and invoice to your local Gymboree store; or return by mail, the extra package back to us at 2299 Kids Way, Dixon, CA, XXXXX. Please keep in mind that returns made after 60 business days or without the original form of payment available will be credited back onto a merchandise credit. Sincerely, ******* Gymboree Customer Care X-XXX-XXX-XXXX www.gymboree.com

10/7/2014 Problems with Product/Service | Read Complaint Details
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Complaint: Returns Policy not Clearly Posted Gymboree's return policy states that merchandise may be exchanged or a refund will be issued in the original form of payment for the price paid when returned within 60 days of purchase. What they don't tell you is that they limit the number of returns. They use an outside service that reviews each return and decides on a transaction basis whether the store will accept the return. No one in their organization can explain how this outside company makes its return determinations. I returned some items with an original receipt and on the same day had an even exchange for a item in a different size. I also had an original receipt for the even exchange. A paper printed out at the store that stopped the cashier from processing my exchange. They said I had reached the limit for returns and asked me to call the 800 number on the receipt and this company that they used to review their returns could explain the process to me. No one at the store, including the store manager, could explain this policy. When I called the 800 number they offered to send me my returns history but said I had to call the store with any issues regarding returns. Since the store was not able to help I sent an e-mail to Gymboree customer service website. I was told that "leadership" could not override the decision of this outside company. No one on the customer service line could explain the policy or the guideline this outside company used to make this determination of whether a return would be accepted. They said once the paper prints out I will not be able to return items but I can do an even exchange. I said that is interesting because that is all I was trying to do. The person on the phone quickly changed the subject and said there was nothing they could do. I asked how many returns do you allow with a receipt in a given period. No one could answer the question. I finally got a call from the very rude district manager of the stores in the *** ******** Valley named **** and he could not explain it either but said he would not honor the return. They offered me a 20% certificate for the inconvenience. The outside service that they used said that I could not make returns for the next 60 days which happens to be the time frame that Gymboree uses to offer a full refund. This business practice is unethical. By the time you are able to process your return, all you can get is a store credit. This helps them not lose the sale. Their customer service also tried to explain that many other stores use this outside firm to track returns. This may be true but none of them limit returns with an original receipt. If they want to limit customer returns, this policy should be clearly explained in their returns policy. For example, we allow 3 returns a month with an original receipt. Their employees, management, and leadership should also know what this policy is and be able to explain it to customers. Their POS system is so old that they can't process returns from multiple receipts on the same return transaction. Each return has to be processed individually per receipt. This causes more return transactions then necessary and causes this outside firm to reject returns because of the number of transactions. How can you follow a policy when you don't know what it is? Their stores have no dressing rooms so children can't try on the clothing and their sizes are inconsistent between styles. Each store carries a small quantity of each style so finding the correct size is very hard. The only way they can locate an item for you is to call another store. At times, you have to drive to several different stores to find the correct size and do an exchange. If you limit the number of exchanges and returns, then help your customers find what they need and make your sizing more consistent. I will never shop at this store again but would appreciate you help getting this return processed. I am closing my store credit card as well and will never give them my business again.

Desired Settlement: I would just like to be able to return the items I recently purchased with my original receipt and receive a full refund as stated in their return policy.

Business Response: Initial Business Response /* (1000, 10, 2014/09/17) */ 9/17/2014 Dear *****, Thank you for contacting us regarding your concerns. After further research, it appears that on 7/6/14, you received a warning that your future returns would be denied due to your high rate of return. Several minutes later, you attempted to make a return and received a denial from TRE regarding your returns level. Again, on 8/10/14, you attempted to make a return which resulted in another denial. Upon reviewing your account, we can see that you were warned previously and subsequently denied in 2012 by TRE. This policy has not changed since it began in August 2011. Gymboree partnered with The Retail Equation (TRE) to help authorize all return and exchange transactions. For a detailed report of how many returns and purchases that you have made, please do not hesitate to contact TRE's **************** Office at X-XXX-XXX-XXXX, Monday-Friday 8:00am-5:00pm Pacific Time. At Gymboree, we attempt to provide as much notice and opportunity to our customers as possible in order to avoid receiving a denial. Unfortunately, at this time there is nothing further we can do regarding your individual denial. Sincerely, ******* Gymboree Customer Care X-XXX-XXX-XXXX Initial Consumer Rebuttal /* (3000, 12, 2014/09/19) */ (The consumer indicated he/she DID NOT accept the response from the business.) *******, Thank you for your response. You have not answered my question. You state that your policy has not changed since 2011. Please explain in detail what this policy is and what guidelines TRE is using to make these "denial" decisions. No one in your organization seems to be able to answer this simple question. What is the basis for the denial of returns with an original receipt? Why are you LIMITING returns with an original receipt when your store policy clearly states that you accept returns within 60 days? Since you are limiting the number of returns, how many returns do you accept in a 60 day period? PLEASE CHECK YOU INCORRECT FACTS. On 7/6, I needed to return two items on two different receipts. Based on your system limitations, each receipt needs to be its own individual return. I returned one item for $25.33 with a receipt and the note that printed out was : This return has been approved by TRE. TRE tracks returns and exchanges on an individual level. Based on your return history, a warning code has been returned. This warning notification MAY affect your ability to make future returns." The cashier said she didn't know what the note was and she started the second return for $4.75. This time a note printed out that stated "Based on your transaction history, TRE was unable to authorize THIS return." They couldn't authorize a $4.75 return....SERIOUSLY! If she had just processed this as one return like all other stores do, this would never happen! The On 8/12, I was doing an EVEN exchange for a different size with two original receipts. It was the cashier at your store that insisted that a return be done first and then the even exchange. She said the system could only do one exchange per receipt. AGAIN, based on your system limitations more unnecessary returns were generated. The cashier then handed me a piece of paper with a transaction ID and the following note: Returns and exchanges are authorized at an individual level by The Retail Equation (TRE). Based on your transaction history, TRE was unable to authorize THIS return. Please contact TRE **************** office at X-XXX-XXX-XXXX, if you would like to request more information. Please have your transaction ID at the top of this receipt, you ID number, full name, address and phone number available. You may request a free copy of your file held in TRE files for a period of 60 days following your return denial. You may dispute the accuracy or completeness of any information in your Return Activity Report." Where in this note does it state that my return is being denied due to "my high rate of returns?" Where does it state that all future returns will be denied? It doesn't clearly explain anything. Why would an EVEN exchange for a different size be "denied" by any system. How can you enforce return guidelines with your customers and say that there is nothing you can do if you can't explain these guidelines. As an organization you should be embarrassed to write a response like this to any customer. You explain that you have had this policy in place since 2011 but you can't explain what it is. You have no idea what guidelines TRE uses to make it's decisions. What is even more frustrating is that you refer people to TRE for more information but they can't explain anything either. TRE states that they can only send a copy of your return history. For guidelines on the store return policy you need to contact Gymboree directly. So you are just pointing fingers at each other and your customers are stuck in the middle. What you are doing is unethical and it should be illegal. I do not accept this response. Please take the time to answer my questions. I went through several layers of your **************** and now the BBB. I deserve an answer to my question.

10/3/2014 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: I placed an order and the order went through 9 times I went online to place an order through crazy 8 as they had a sale for t shirts for 3.88. After I was done and trying to cash out I hit place order and it said there was an error with the address to please correct it so I went and changed my address (tried adding my po box to see if that mattered) and hit place order same error message pops up again. this continued a couple more times. Fast forward to this morning and I check my bank account and I have 9 pending charges on my account from crazy 8 totaling 487.26. On top of that I had 2 insufficient funds fees totaling 50 dollars. I called crazy 8 and was told that none of the orders were valid. It would take 24 - 48 hours for the fees to be reversed. Because none of the orders were valid I didnt even get the items I tried ordering and they couldnt give them to me for the sale price as the sale had ended. I was told by the representative that I would not be refunded the overdraft fees as the orders were not placed over the phone. It was not their problem. So I have 487 dollars in charges on my account 50 dollars in overdraft fees and got absolutely no merchandise. Shady business practices at best.

Desired Settlement: I am just asking for the 50 dollar overdraft fees so I am even and back where I started before I tried ordering

Business Response: Business Response /* (1000, 15, 2014/09/17) */ 5 ******** *** ***** ****** *** XXXXX ********@aol.com 9/15/14 Hello *****, Thank you for taking the time to contact us again. I sincerely apologize for any inconvenience that the pre-authorizations may have caused you. After researching this further it appears that your initial attempts to place the Crazy 8 order was unsuccessful due to the incorrect information that you supplied. I can confirm that we did not receive any of the funds as the order did not complete. However, we would be happy to look into this further. Please respond with more information regarding any overdraft fees that you received as a result of Crazy 8 billing you for the pre-authorizations. I look forward to your response. Sincerely, ******* Crazy 8 ******** Care X-XXX-XXX-XXXX

10/2/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: On August 25th I ordered clothing totalling $71.66 from Crazy 8. It never arrived but they debited my bank card. They agreed to a refund I never got. On August 25th I ordered and paid for with my debit Master Card clothing in the amount of $71.66 from Crazy 8. It was supposed to arrive on August 28th. Order # XXXXXXX When the package did not arrive I contacted Customer Service but was told that the order was indeed delivered to my address by UPS on August 28th. I told them that either it was delivered to the wrong address or that it was lost in shipping because I never got it. No package was ever delivered to my home. Customer service told me to contact my bank and file a complaint. I did call the bank but my complaint is not with them. It is with Crazy 8. The representative at the bank suggested that I file a complaint with BBB. When I explained to Crazy 8 via email what the bank had said they sent me an email stating that they would credit my account. But they never did. I wrote an email to them again on September 08 asking for them to either reship the order or credit my bank account. They have not responded.

Desired Settlement: I just want a refund in the amount of $71.66 for the clothing that I ordered but never did get.

Business Response: Initial Business Response /* (1000, 7, 2014/09/30) */ 9/30/2014 Dear ******, Thank you for taking the time to reach out to us. I sincerely apologize for any inconveniences you have experienced. I can confirm that you were credited $71.66 for your missing order XXXXXXXX on 9/24/14. Once again, I really appreciate you taking the time to share your experience with us. If you have any further questions, please do not hesitate to contact us at X-XXX-XXX-XXXX Sincerely, ******* Crazy 8 Customer Care X-XXX-XXX-XXXX Initial Consumer Rebuttal /* (2000, 9, 2014/10/01) */ (The consumer indicated he/she ACCEPTED the response from the business.) I was credited the full amount owed to me on September 28th. Thank you for your help. ****** ********

9/19/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: Gymboree is charging me for merchandise I never received. On May 28, 2014 I ordered merchandise in anticipation of the upcoming birth of my daughter from Gymboree (Order No. XXXXXXXX). I had these items shipped to my place of employment, which is a Law Firm located in Syracuse, *** ***** On June 5, 2014 I logged in to track my shipment. I thought Gymboree was shipping this through Fed Ex/UPS directly and would require a signature such as other companies I have ordered from, however, they used Smartpost and the items were transferred to the local Post Office for delivery. The post office stated online that the items were delivered on June 4, 2014 at 1:51pm. I immediately called Gymboree and told them that I never received the package. On June 4, 2014 the mail was delivered at approximately 10:00am, not in the afternoon as stated online. There was no package addressed to me in the mail whatsoever. I immediately called Gymboree to explain this and the representative was extremely rude and unhelpful and said to dispute this charge with my credit card company. I called the post office over the next few days hoping the package would turn up and it didn’t. They didn’t know why it stated it was delivered. I then filed a dispute with my credit card company at which time they reversed the charges. I then spoke to a Gymboree representative and re-ordered all of the same exact merchandise in the same sizes (Order No. XXXXXXXX & XXXXXXXX). I had these items shipped to my home to avoid any future mailing problems. I was never told there was a chance Gymboree would deny my dispute and I could be charged again or I would have never had re-ordered the merchandise. Shortly after I re-ordered and paid for the same merchandise, I received correspondence from my bank stating that Gymboree was denying my dispute. I called the bank and again explained the situation assuring that I never received the merchandise. The representative asked me to provide a copy of my credit card statement showing the merchandise was re-ordered and also a copy of the original receipt and re-order receipts showing I re-ordered and paid for the exact merchandise. I promptly did this. I now received correspondence from my bank that Gymboree again is denying my dispute and I am going to be charged $68.94 for merchandise that I never received, re-ordered in the same sizes and paid for again. I have provided credit card statements, receipts, offered the name of post office representatives I have spoken to tying to locate to the original package. This is very unfortunate as I am expecting and have already spent in excess of $500 in children’s clothing and would continue to shop at this store had I not been charged for merchandise that I have never received.

Desired Settlement: I would not like to be charged for the $68.94 from order number XXXXXXXX since I did not receive this merchandise and believe I have provided documentation confirming same.

Business Response: Initial Business Response /* (1000, 9, 2014/09/17) */ 09/17/2014 Hello ******, Thank you for taking the time to reach out to us. I sincerely apologize for any inconveniences you have experienced. I can confirm that we will credit you for your lost order XXXXXXXX in the amount of $68.94 made on 05/28/2014. You should see the credit post on the card you used as a form of payment in 10-15 business days. Once again, I really appreciate you taking the time to share your experience with us. If you have any further questions, please do not hesitate to contact us at X-XXX-XXX-XXXX Sincerely, ******* Gymboree Customer Care X-XXX-XXX-XXXX www.gymboree.com Initial Consumer Rebuttal /* (2000, 11, 2014/09/18) */ (The consumer indicated he/she ACCEPTED the response from the business.)

9/1/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: my order is XXXXXXXX,I did not receive $75 gymbuck coupon for this order, I contact merchant, said that is already send with invoice,but I am not got. and csr also said it can be reissued because it expired, because I am not receive it at all, how can I know if it expire.

Desired Settlement: reund for $75 credit in gymbuck or credit card credit

Business Response: Initial Business Response /* (1000, 5, 2014/08/13) */ Hello ****, Thank you for contacting us. Unfortunately we no longer trade out Gymbucks coupons as they are a time sensitive coupon. However, because you stated that you did not receive your invoice in the mail we would be happy to make a onetime exception for you and trade out the $75 worth of Gymbucks coupons for you. You will receive this via email for online use only within 2 weeks of the September/October redemption period. If you have any questions, please contact us at X-XXX-XXX-XXXX. Sincerely, ******* Gymboree Customer Care X-XXX-XXX-XXXX

8/7/2014 Problems with Product/Service | Read Complaint Details
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Complaint: I was denied a merchandise credit by a rude and hostile manager. She stated I had laundered items, which I did not. Was returning defective items. I bought two of the same style/color dress for each of my two daughters. I am extremely particular and dress them alike. When I put the items on my daughters, the front of the dress fell below both of my daughters breast line. If it had been one dress, I would think it was a fluke. But this happened with both dresses. This same complaint was in a review for the dress on the gymboree website and the first sales associate informed me that someone else had returned this dress for that reason. When I went to explain this and return the dress for merchandise credit, after not being able to find two other dresses to my liking in the store, the manager came out and told me that I had laundered the items. I informed her that I would not bother to launder to defective items. The dresses did not fit correctly, and I did not launder the items. The manager was completely and utterly rude. I offered to have my daughters put the dresses on so that she could see that they did not fit properly (they were the correct sizes). She stated that I had to choose something at that time and would not issue a merchandise credit. I have never in my life been treated like that. My daughters always get complemented on their appearance and clothing. I put much time, effort, and money in my daughters clothing. The dresses that were purchased were sales items. The total for both items was only 24 dollars. To be treated that rudely and called a liar for 24 dollars is incredible. Needless to say I am so livid.

Desired Settlement: I would appreciate an apology and acknowledgment that the behavior on the part of the manager was completely unacceptable.

Business Response: Initial Business Response /* (1000, 5, 2014/07/22) */ 22nd July 2014 ******* ***** **** ***** **** **** 4 ********** *** XXXXX Hello *******, Thank you for taking the time to contact us. On behalf of the Gymboree Corporation, I would like to extend the most sincere apologies for the less than optimal customer care you have experienced. I would like to forward your concern to the District Manager for your area. However, in order to better assist you and help rectify this situation, would you please provide your telephone number and the location you were in? I look forward to hearing back from you - thank you again for your patience and understanding regarding this matter! At Gymboree, we strive to provide excellence in customer care while offering a unique quality product; when we have fallen short of that commitment we appreciate our customers letting us know. It is only then that we can rectify the situation. Please don't hesitate to contact us at XXX-XXX-XXXX or online at www.gymboree.com! Sincerely, ******* Gymboree Customer Care X-XXX-XXX-XXXX www.gymboree.com

6/25/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I made an online purchase for 6 items but 2 were missing. After calling CS, I received the replacement but with a price double of my original price I made an online purchase for 6 items with Order No: XXXXXXXX. However, I only received 4 items and 2 were missing after 10 days waiting. I called CS and told her I want clothes not credit. But she said unfortunately she just credited in the call because the missing items were no longer in stock. She can only credit to me. I insisted to replacing items not credit. Finally she agreed to replace similar items with same price. After spending time browing gymboree website, I picked similar 2 items at the same size. However, after one week's waiting, I received the 2 similar items with a new invoice with almost doubled the original price I paid. I have to re-call CS about it. It's a really bad experience: missing items for my twin babies is not my fault but Gymboree warehouse mistake. I have to argue and finally got replacement. Then the replacement was charged in the current price not my original invoice price. Waste time and money!!!

Desired Settlement: Refund and apologize the mistake made

Business Response: Initial Business Response /* (1000, 8, 2014/05/28) */ Dear ***, Thank you for taking the time to reach out to us. I sincerely apologize for any inconveniences you have experienced. I can confirm that you were credited for your missing items from order XXXXXXXX on 14th May 2014. In regards to your reorder, I can see that you paid more for the replacement items and I have submitted an urgent credit request to ensure that you paid the same amount on the replacement order. You should see the credit post on the card you used as a form of payment in 7-10 business days. Once again, I really appreciate you taking the time to share your experience with us. If you have any further questions, please do not hesitate to contact us at X-XXX-XXX-XXXX Sincerely, ******* Gymboree Customer Care X-XXX-XXX-XXXX www.gymboree.com Final Business Response /* (1000, 11, 2014/06/09) */ *** **** **** W ********* Dr ********* ** XXXXX Dear *** ****, Thank you for your feedback regarding your credit. Our records indicate that you were credited back on 6/4/14 in the amount of $7.55. Please do not hesitate to contact us if you have any additional questions or concerns. Sincerely, ******* Gymboree Customer Care XXX-XXX-XXXX www.gymboree.com

6/25/2014 Problems with Product/Service | Read Complaint Details
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Complaint: Limited access to your refund money is the issue. You can only use in store. When i returned your merchandise in the same order that it was purchased my money should be free for me to use in the same manner once refunded to me. Your policy shmology. I accepted store credit BUT what I was NOT told was that I could not use it to purchase from ONLINE!! The merchandise was not used but in new form with tags attached why wasnt I just given my refund on a gift card instead of a card that say store credits (with limitations).

Desired Settlement: I wish to be treated with the same respect with which I have given to Crazy 8 when I released my funds to them for the exchange of merchandise.

Business Response: Initial Business Response /* (1000, 8, 2014/06/09) */ June 9, 2014 ****** ***** **** ******* ** ********** ** XXXXX Dear ****** *****, Thank you for your feedback regarding our merchandise credit policy. Our records indicate that you returned the product after 60 days. Our return policy states: A merchandise credit will be issued for returns more than 60 days after the purchase date for the price paid. A return/exchange or gift receipt does not serve as an original receipt. Although we cannot make an immediate change to the policy I have passed along your feedback to the appropriate party. Please do not hesitate to contact us if you have any additional questions or concerns. Sincerely, ******** Gymboree Customer Care XXX-XXX-XXXX www.gymboree.com

6/24/2014 Problems with Product/Service | Read Complaint Details
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Complaint: purchase items on 5/9/14, my credit card was charged for the items from the online order 5/15 and items never delivered. tracking shows undelivered i ordered my items online 5/9/14 order # XXXXXXXX. my credit card was charged on 5/15/14 for $100.66 and ship label printed with ups. as of 5/23/14 no shipping is available. items werent shipped from gymboree and i was never notified. i called gymboree today whom tell me 5 of the said items are no longer available from their warehouse. i needed these items for holiday pictures on memorial day. agent tells me they can't give me a time frame of new items being shipped nor is there a way to locate my package because it was never picked up from gymboree. the agents name was *****. i have paid for these items and not received them and not much help from the service center except they will call me hours from nopw to let me know if my order can be replaced and the items no longer available sunstituted or credited. i spend thousands of thousands of dollars at gynmboree yearly and this is the worst of things i have encountered. a very displeased consumer!!!!

Desired Settlement: i not only want all of the items from my order especially the holiday outfits i want them to compensate my trouble for having to locate similar items in stores when i do not live near a gymboree store thus why i order online as soon as the items are released!

Business Response: Initial Business Response /* (1000, 5, 2014/06/02) */ June 2, 2014 *** ********* *** E ****** St ********* ** XXXXX Dear *** *********, Thank you very much for taking the time to contact us. I sincerely apologize for the order errors you had with order number XXXXXXXX. Our records indicate that you were able to contact our Customer Care Department and we will be issuing you a credit in full for your order. If you have any questions or concerns about the credits, please contact us at X-XXX-XXX-XXXX. Sincerely, ******* Gymboree Customer Care X-XXX-XXX-XXXX Initial Consumer Rebuttal /* (3000, 7, 2014/06/04) */ (The consumer indicated he/she DID NOT accept the response from the business.) As of today 6/5/2014 I HAVE NOT recieved a credit for this order. I have even called the service department to inquire. My bank has no pending trasaction from gymboree. Final Business Response /* (4000, 9, 2014/06/11) */ June XX XXXX *** ********* *** E ****** St ********* ** XXXXX Dear ***, Thank you very much for your response. I can confirm that your credit was processed for the amount of $100.06 on June X XXXX. Depending on different financial institutions it can take up to 5 business days for the credit to be accepted by your financial institution. If you have any additional questions or concerns, please do not hesitate to contact us a X-XXX-XXX-XXXX. Sincerely, ******* Gymboree Customer Care X-XXX-XXX-XXXX

6/18/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: Gymboree procesed payment for an order that was not completed, promised credit in full in writing, and did not issue credit in full as promised. I placed order # XXXXXXXX on April 9. On April 15 I received an email that said the order was on the way. On April 15th and again on April 30th I sent emails asking where the order was because I had still not received it and tracking details indicated it was not yet delivered. On May 1st I was given a tracking number, which I already had. On May 3rd I was told Tracking information typically takes 24 hours after departing our warehouse to update with a correct delivery estimate. At the time of this email, your tracking number 1ZA4WXXXXXXXXXXXXX estimates a reshipment delivery estimate of 5/5/2014 by the end of day. When the order arrived, I received only one item of 4 ordered. On May 6th I sent an email asking when I would receive the rest of the order I had already paid for. On May 7th I was referred to as ******* and was told We have contacted our shipping department regarding your order, and unfortunately we were not able to re-send out the missing items as they are now out of stock. We will credit you in full for this order. We are issuing the credit to the credit card used on the order, and the credit will process as soon as possible. We apologize for any inconvenience this may cause. On May 22 I asked when the remaining balance would be credited. I then received an email that said records show that I went into store 251 on 4/23 to inform them that I received someone else's order and also stated I received your order XXXXXXXX with no issues. None of this is true. I did not receive someone else's order, I did not receive my order, I did not receive the promised credit in full and I was charged shipping for an order Gymboree did not fulfill. Gymboree offered a replacement order at equal pricing but I told them that equivalent items are not currently available.

Desired Settlement: Gymboree promised credit in full, I am still waiting for shipping charges to also be refunded.

Business Response: Initial Business Response /* (1000, 5, 2014/06/02) */ June 2, 2014 ***** ******** **** ****** *** ** Washington, DC XXXXX Dear ***** ********, Thank you very much for taking the time to contact us. I sincerely apologize for the order errors you had with order number XXXXXXXX. Our records indicate that a credit was posted back to your account for the items on 5/1/14 in the amount of $27.41. I also show that we credited back your shipping charge of $5.00 on 5/29/14. If you have any questions or concerns about the credits, please contact us at X-XXX-XXX-XXXX. Sincerely, ******* Gymboree Customer Care X-XXX-XXX-XXXX

5/8/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I didn't received the package but it had been signed by no one.The customer services said they want me to contact my own financial institutions. I purchased 75.75 for my baby's clothes on Gymboree.com at 2th february.The FEDEX delived the package to my address at 10th february but with no signature.I didn't see the package yet. I contact the Gymboree customer services and the fedex they just said the delivery was complete which means I purchase 75.75 for nothing.I want a fair treatment. THANK YOU.

Desired Settlement: I'm a full-time house wife,taking care of my baby and the whole family. Refund

Business Response: Initial Business Response /* (1000, 9, 2014/04/21) */ Received business response via email on 4/15/14: Dear ******, Thank you for reaching out to us and we truly appreciate the opportunity to look into this further. Unfortunately, with the information that you have provided we are unable to locate your order placed on 2 February 2014. Please reply with your order number so that we can look into this in more detail. I look forward to your response. Sincerely, ******* Gymboree ******** Care XXX-XXX-XXXX

5/7/2014 Problems with Product/Service | Read Complaint Details
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Complaint: I did not receive the goods shipped from Gymboree website,and I apply for a refund. I'm a costumer who had an order from Gymboree website, on 28th March, and the website showed that the order send out on 31th March by FedEx, and the logistics information shows that the goods has already been signed on 8th April, but it's not me , I didn't receive anything. I have not recieved my parcel yet, I have paid the money by my credit card on 2th April. I hope Gymboree website helped me a refund, the refund directly to my credit card account. Here is my details: My customer ID is *********@qq.com My order number is #XXXXXXXX Checkout Card number is XXXXXXXXXXXXXXXX, this is Credit card payment. Thank you !

Desired Settlement: I hope Gymboree website helped me a refund, the refund directly to my credit card account. Card number is XXXXXXXXXXXXXXXX.

Business Response: Initial Business Response /* (1000, 5, 2014/05/05) */ *** **** **** *** *** # XXXXXX South El *****, CA, XXXXX 5th May 2014 Dear ***, Thank you for your inquiry. I can confirm that your Order # XXXXXXXX did originally ship with the address that you selected at the time of checkout. However, you later emailed requesting that the address was changed. When your order came back to our Warehouse on the 8th April, we did attempt to resend it to your updated address. This order came back to us as refused. On the 23rd April, you responded to our email and we were able to reship your package to a corrected address at no extra charge. I can confirm that your package was delivered on 28th April signed for by last name Song. Please do not hesitate to contact us if you have any further questions or concerns at XXX-XXX-XXXX. Sincerely, ******* Gymboree Customer Care XXX-XXX-XXXX Initial Consumer Rebuttal /* (2000, 7, 2014/05/06) */ (The consumer indicated he/she ACCEPTED the response from the business.)

4/7/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I placed an online order on gymboree.com. Package was lost during delivery and confirmed by UPS. Gymboree refused to refund and reship the order. My emails explain all. I did not receive my order. UPS lost it. Gymboree refused to refund or reship my order. My order worth $408. I was disgusted by the way of how a well-name company like Gymboree treat a loyal customer. I want it be solved ASAP. Re: Where is my order? #XXXXXXX Gym Orders ******@gymboree.com Sent: 3/7/XXXX X:XX PM To: ****@ptlway.com Hello, Thank you for your patience. We really appreciate you notifying us of this situation and awaiting the results of UPS's investigation. UPS has now closed the investigation regarding your order number XXXXXXXX, and the package has been deemed lost. Although we are not able to process a credit for the order from our **************** department, we understand this has been an inconvenience and you would like to receive the funds back as quickly as possible. We encourage you to contact your financial institution directly to request an immediate reversal of funds. Your financial institution will have trained representatives to assist you with this process and ensure that the funds are reversed promptly. Please don't hesitate to contact us if you have further questions or concerns. Thank you, ******* Gymboree ******** Care XXX XXX XXXX www.gymboree.com Original Message From: ****@ptlway.com Date: 3/7/2014 11:39:16 AM To: ******@gymboree.com Subject: Where is my order? Sender: ****@ptlway.com This contact was generated by the "Contact Us" form at Gymboree.com I have been waiting for almost two months. Where is my order or refund? Is this how you treat your customer? It need to be solved ASAP! Track Your Order: 1ZA74YXXXXXXXXXXXX. It may take up to 48 hours for tracking information to be updated on the shipping carrier's website. Order Details For Order #XXXXXXXX Ordered On: January 17, 2014 Shipped On: January 19, 2014 END OF MESSAGE

Desired Settlement: Full refund or ship my order again

Business Response: Initial Business Response /* (1000, 8, 2014/04/03) */ April 2, 2014 ***** *** **** ********** St. ***** ** *****, ** XXXXX Dear ***** ***, Thank you very much for taking the time to contact us. Please accept our sincerest apologies for any inconvenience you experienced due to this situation. We would be happy to process and issue a credit in full for your lost package. If you have any additional questions or concerns, please do not hesitate to contact us. Sincerely, ******* Gymboree **************** XXX-XXX-XXXX www.gymboree.com Initial Consumer Rebuttal /* (2000, 10, 2014/04/07) */ (The consumer indicated he/she ACCEPTED the response from the business.)

3/28/2014 Advertising/Sales Issues | Read Complaint Details
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Complaint: i made a purchase online for the amount of 45$ and was charged 5 times that same order #XXXXXXXX on 2/20/2014 and i Called to get it reversed and redi called to get the charges reversed and redid a new order and that order was charged twice so they have charged me 309 for a 40$ purchase. i have been told many excuse and no resolution to this it is now monday 2/24 and i called the ******** serrvice # and still no resolution this will be last time im shopping there

Desired Settlement: i want to get this expedited and some kind of discount for my incovinece

Business Response: Initial Business Response /* (1000, 5, 2014/03/11) */ 11 March 2014 Dear *****, Thank you for taking the time to write to us! I sincerely apologize for any inconvenience the pre-authorizations may have caused you. After researching this further, it appears that the initial attempts to submit your order were unsuccessful. Although your credit card has been pre-authorized for the full purchase amount, these funds are being held by your bank and will not reach the Gymboree Corporation. Typically, pre-authorizations drop off automatically within approximately 3-5 business days (depending on your bank).We did leave a message at the phone number provided that if the funds were still being held by your bank, to please give us a call back with your bank's telephone number and we will request these funds to be removed. If you have any additional questions or concerns please contact us! Sincerely, ******* Gymboree ******** Care XXX-XXX-XXXX

2/17/2014 Billing/Collection Issues | Read Complaint Details
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Complaint: breach of security I ordered a gift recently for a baby from ***** and **** online. I was shocked when I was paying a doctor bill online and the contact information was auto populated for the baby that I bought the gift for The only association between myself and this baby was through ***** and ****. This is a breach of privacy that I would like to be resolved. I don't understand how my information entered on ***** and ***** website wound up as information on my doctor's hospital website (Winthrop Hospital)

Desired Settlement: I am worried that my personal information (credit card number etc.)has been compromised.

Business Response: Initial Business Response /* (1000, 5, 2014/01/22) */ Hello *****, Thank you for taking the time to write to us here at ***** and ****. In this day and age, I can definitely understand your concerns regarding the safety of your personal information. I can confirm that our system has not had a breach of privacy. If you have any further questions regarding your account, please do not hesitate to contact us at X-XXX-XXX-XXXX. Sincerely, ******* ***** and **** Customer Care XXX-XXX-XXXX Final Consumer Response /* (3000, 7, 2014/01/24) */ (The consumer indicated he/she DID NOT accept the response from the business.) I'm not sure that you are understanding my situation.... When I paid my doctor bill online, the name of the baby that I purchased a gift from ***** and **** auto populated as to who to contact if more information is needed. The only time that my name and information could have been associated with this baby is from my purchase online from ***** and ****. I saved the doctor form with the information on it. This was definitely a breach of privacy and I am worried about who else you have given my personal and credit information. I am prepared to follow up as needed until this matter is fully resolved. Final Business Response /* (4000, 9, 2014/02/04) */ February 4, 2014 ***** ***** ** ******** **** *********** ** XXXXX Dear ***** *****, Thank you very much for taking the time to contact us again. Auto fill, or auto complete, is a preference that a user can use that allows the web browser to remember what information you type into forms, so that when you come to a similar one, it will automatically fill it in for you when you click the same letter. It seems you have your preferences sent on to auto fill, or auto complete. Please check your preferences, on your web browser as we did not have breach of security. If you have any additional questions or concerns, please do not hesitate to contact us directly. Sincerely, ******* Gymboree ******** Service XXX-XXX-XXXX www.gymboree.com

1/20/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: Shipped wrong order to me.Never received refund due. Ordered on 10/24/13 for *********************Received the wrong merchandise Took the items back to the Walden Galleria where the store manager shipped it back Spoke to ****** on 11/12/13 Spoke to ****** 11/29/13 Spoke to ****** 12/2/13 spoke to ***** 12/9/13 Reordered items but was told only 5 of the original 8 items were avaiable for 37.28 Was reimbursed 25.00 for the 3 items no longer in stock have not received the remaing balance of the original 80.16 .NOTHING HAS BEEN RESOLVED THIS HAS BEEN ONGOING FOR 2 MONTHS

Desired Settlement: REFUND FROM THE ORIGINAL ORDER 55.16. THEY OWE ME THAT .

Business Response: Initial Business Response /* (1000, 5, 2014/01/02) */ January 3, 2014 ******** ******** ************** ***********, NY *****-1020 Dear ********, Thank you for your letter and feedback regarding your visit to Gymboree. I sincerely apologize for any inconvenience this has caused you. Our records indicate we credited you back $25.18 on 11/8/13. We issued another credit for $37.28 on 12/24/13. If you have any additional questions or concerns, please do not hesitate to contact our Customer Care Center, Monday through Friday, 6:00am to 9:00pm, Saturday 7:00am to 3:00pm, and Sunday, 8:00am to 4:00pm, Pacific Standard Time. Sincerely, ******* Gymboree Customer Care ***-***-**** www.********.com

1/8/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: Placed an order in October. Package was lost or stolen. Crazy 8 told me to dispute the charge and is now challenging my dispute. Order #******** placed on 10/12/2013. Supposedly delivered on 10/21/2013. I paid with my Bank of America debit card as a credit card for a total of $42.53 (3 sets of pajamas). On 10/23, I tracked the shipment and saw the delivery date. I called Crazy 8. Their customer service told me to dispute the charge with my bank. They refused to send out another order. My bank issued a temporary refund. But, now (2 months later), crazy 8 is challenging my dispute. I just received notice that I will be charged this amount on 12/23. The bank confirmed the charge is pending. I never received this order. ADDITIONAL DETAILS: Case is being handled by another organization: Bank Of America

Desired Settlement: I simply want the charge removed from my account. A total of $42.53

Business Response: Initial Business Response /* (1000, 5, 2013/12/23) */ December 23, 2013 *** ******** ********** *********, NY ***** Dear *** ********, Thank you for taking the time to reach out to us. I apologize that your package did not arrive to your house. Our records indicate that you contacted us via our Facebook page and requested a credit on December 16, 2013. The credit will post back to your account within 7-10 business days. If you have any other questions or concerns, please do not hesitate to contact our Customer Care Department. Sincerely, ******* Crazy 8 Customer Care 877-***-**** www.crazy8.com

1/8/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: Failure to produce a refund in a timely matter. Has been over 3 weeks with poor communication from the company, and still no refund. I returned $58.02 worth of merchandise to the store on 11/15/13, and now over 3 weeks later I still have not received my refund. I reached out on 11/22 and received an email back immediately telling me they would investigate and to contact them on 11/29 if I had not yet received my refund. They placed the blame on my bank, which I looked into and it was not the case. The refund never came so I followed up on 11/29 and never received a response. I followed up again on 12/3 and finally received a response several days later via phone. I was unable to take the phone call as I was having dinner with my family. The woman on the phone said she would follow up that evening via email, which she never did. It has now been 3 weeks and I have still not received my refund from that 11/15 return. I am very dissatisfied with their customer service which is disheartening because I have been a loyal customer for over 6 years now, and even though this is my favorite children's retailer I am considering taking my business elsewhere due to terrible customer service.

Desired Settlement: I expect my entire refund from this company in a timely matter. They have now wasted weeks of my time.

Business Response: Initial Business Response /* (1000, 5, 2013/12/23) */ December 23, 2013 ******** ******** ************ *********, MA ***** Dear ******** ********, Thank you for taking the time to reach out to us. Please accept our sincerest apologies for the less than optimal customer service that you received. I would like to look into your credit further for you. Please contact Customer Service at 1-877-***-**** with the location you returned your items to, what you returned and the last 4-digits of the credit card you used. We look forward to your response. Sincerely, ******* Gymboree Customer Service 877-***-**** www.gymboree.com

1/2/2014 Problems with Product/Service | Read Complaint Details
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Complaint: Crazy 8 Website charged Visa card with nine charges. Website never acknowledged one sales purchase processed with credit card. Fraudulent practices. Sunday, December 10, 2013, attempted order kid's clothing for granddaughter. Crazy 8 deal, two skirts for one price and hooded jacket half price. Attempted nine times, website kept saying address on card not matching account address? Website asked for another form of payment. This was their Crazy 8 deal #6, two skirts for 19.95 and hooded jacket 50% off for 13.49, sales tax, and 5.00 mailing charge. After all attempts finally left website, removed order from checkout cart. Tuesday, December 12, 2013 Wells Fargo branch for withdrawal, checked account,showed nine charges from Crazy 8 Kid's Clothing. Saw personal banker, she said qualified as fraud charge. Recommended going to local store at Avenues Mall. Made trip to Avenues Mall. Store Manager phoned corporate in San Francisco, she assured me they knew of problem and one of charges already being returned to acct. Corporate rep asked for Wells Fargo branch fax # to expedite return of monies. Gave her personal banker's name, bank phone #, fax # for banker. December 12th, no monies returned. Going to process fraud claim against Crazy 8 Kid's Store. At no time did website acknowledge a completed sale processed with bank card. There was no confirmation number of completed sale. Website repeatedly asked for bank security number again while stating that bank card address did not match address on bank account? These are fraudulent retail practices. Who has use of money while being held up? Speaking as someone who has years of retail and teller experience this website charged my account without acknowledging sale of merchandise. Nine times. Each time attempted purchase on website it purposely misinformed that sale not completed, while charging account. This amounted to over a couple hundred dollars. It is extreme negligence of corporation and website. Their company is completing charges on credit cards without acknowledging sale, misleading consumer to input credit card info several times. It is purposely fraudulent in website activity.

Desired Settlement: This corporation is purposely fraudulent in business dealings of online website. Many times have purchased gifts for granddaughter and even jewelry for daughter online, all companies have acknowledged sale with confirmation number, most state date to expect merchandise to arrive at destination and send confirmation # of shipment. I had never heard of this company before. Found it by doing search for children's clothing. There pricing for that date was why attempted so many times to make purchase. Never believed that company website was processing credit card because website never acknowledged purchase on credit card with confirmation. Inquired of bank about who had use of monies while all this back and forth between bank and local store and corporate in San Francisco? Previously employed for years in retail and teller, even did return items in bank. This kind of negligence for corporate website is fraudulent business practices Not one time did corporate representative give any explanation of why website processed card w/o customer acknowledgement. Neither did corporate rep give apology for negligence of their company's website? They asked for bank fax # here in Florida to return monies and even said one charge already being charged back to my account. Bank account does not reflect any return of monies. Intend to file fraud claim today, 12/12/13 Respectfully ask BBB to investigate for yourselves the website in question and determine why it charges credit cards while telling customer that purchase not completed? Please post this complaint for other potential customers warning them about shyster website. This is extremely shyster. I am on disability with little money to spare for shysters fraudulent websites. I would appreciate response from BBB if you decide investigation necessary. Thank you for your time in this matter. Sincerely, V. *****

Business Response: Initial Business Response /* (1000, 5, 2013/12/23) */ December 23, 2013 ******** ***** *************************** ************, FL ***** Dear ******** *****, Thank you for taking the time to reach out to us. I am so sorry for the pending authorizations on your Wells Fargo account. Our records indicate that we pre-authorized your card as the billing address entered at check out, did not verify with what Wells Fargo had on file for you. We have sent them a fax to release the authorizations on December 10, 2013. Unfortunately, it is just a request and it seems they have not reversed the funds. I understand that this is an inconvenience for you and I contacted Wells Fargo back and spoke to a Supervisor who went ahead and reversed the funds back to your account. If you have any other questions or concerns, please contact our Customer Care Department. Sincerely, ******* Crazy 8 Customer Care ************ www.******.com Final Consumer Response /* (2000, 9, 2014/01/02) */ (The consumer indicated he/she DID NOT accept the response from the business.) I accessed their site on the Sunday of December 8th The company's site never acknowledged Visa card had been accepted for payment. It kept stating card address had not matched one of Wells Fargo acct. and asked for different form of payment. Finally I gave up on transaction, believing there had been no charges to Visa card. Unaware of charges, went to local branch to get money out of savings acct. for granddaughter's Christmas, saw nine charges. Personal banker at Wells Fargo recommended going to local company store Avenues Mall location. When arrived at mall store, manager said she could not do anything and called corporate in San Francisco, corporate representative specifically stated they were aware of problem with my Visa and in fact one of charges already being returned. Corporate representative asked for Wells Fargo phone number and fax number to expedite charges returned to Visa. Waited two days, no returned charges. Returned to Wells Fargo and spoke with personal banker and she informed me there had been no contact on bank's end with corporate in San Francisco. We decided necessary to file "fraud" complaint because of their nonaction and company had not followed up with bank after specifically requesting fax and phone number of Wells Fargo representative. This company's website never acknowledged a completed sale with any processing number, confirmation number of message stating merchandise processed. Wells Fargo's representative suggested going physically to local store and trying to resolve situation. The companys' corporate representative stated one of charges had already been caught and was being charged back to Visa card. I have used my Visa card numerous times to purchase items online for my daughter and granddaughter. All of those purchases online gave me confirmation of sale and sent email stating when merchandise would be sent. I am on disability,there are limited funds available for gift giving. Since Wells Fargo's personal banker actually sent me to the mall to resolve situation in person and this company's corporate rep in San Francisco took bank phone numbers, but never contacted personal banker involved locally with my account, I do not believe Crazy 8 is reputable in their handling of credit card charges on their website. It was not a matter of inconvenience. It is a matter of their internet website misrepresenting sales, charging a credit card while never showing validation of a credit card sale. That is not inconvenience, it is fraudulent misrepresentation. The money was charged back via Wells Fargo only because we proceeded with a "fraud" claim. Thank you Better Business Bureau for following through on my complaint regarding this company and their website. Since I have never experienced this socalled "inconvenience" with reputable companies, purchasing jewelry and other items, I find it very difficult to accept this company's explanation. AS someone who has done return items for a bank and it's customers, Wells Fargo was not at fault in this situation. Wells Fargo was most reliable and trustworthy in their handling of my account and they have been for five years. Crazy 8 Kid's Clothing has quite a scam with their charging credit cards, with no clear acknowledgement of a sale or confirmed sale. The charges were returned and it was only because my bank proceeded within their legal precedents. Once again, Thank You Better Business Bureau. This company in San Francisco is blase' about their business practices. Nothing can be done to change that kind of mindset. Thank You. V. *****

1/2/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: Ordered my sons clothes for his Christmas pics 3 weeks ago and still have not received them. I ordered my sons outfit for his Christmas pics 3 weeks ago. Though I did qualify for free shipping I would have paid extra had I known it would take (unacceptably) long to get here. Package is tracking all over the US. It has gone from TX to IL and back to TX yet again. I have called 2 times and Im not satisfied with the response I am receiving. I am understandable about the issues with the weather and I believe a whole weeks time is sufficient to get that package moving forward not backwards again. If it can move from IL back to TX then it could have moved right from IL to me in those 5 days. Also now they are offering $5 rush on the orders. They cannot even get 3 week old orders delivered in an appropriate amt of time. Come on ** this is the holidays and 3 weeks out was plenty of time to get my order to me. Very disappointed.

Desired Settlement: Well as I sit here and wait prob another week for his Christmas picture outfit, not thinking I will have pics in his outfit to get out on time, it's too late to ask for a replacement, maybe some coupons would be a nice gesture.

Business Response: Initial Business Response /* (1000, 6, 2013/12/23) */ December 23, 2013 **** ******* **************R ***********, GA ***** Dear **** *******, Thank you for taking the time to reach out to us. I am so sorry you have not received your package yet. I would like to look into this further for you. Please contact our Customer Care Department at 1-************ and we can look into where your package is for you. We look forward to your response. Sincerely, ******* Gymboree Customer Care ************ www.gymboree.com Final Consumer Response /* (2000, 10, 2014/01/02) */ (The consumer indicated he/she DID NOT accept the response from the business.) I received the package I believe 3 days ago. It still took nearly 3 weeks to get here which is UNACCEPTABLE. I already called and was giving excuse after excuse why the package was delayed. As I said I understand snow but when I am told its stuck in a warehouse then it shows it leaving the warehouse and going back instead of forward there is an issue. Also I believe it took 5 days for it to even get shipped which was ridiculous!

12/24/2013 Problems with Product/Service | Read Complaint Details
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Complaint: Order was missing an item, called on the date of delivery and was told the item was out of stock and promised refund. Over a month later not received. On October 9, 2013 I placed an order on www.gymboree.com This order was delivered on October 17th. One of the items that was ordered was not included in the delivery. I immediately called and was told that the item in the size I needed was out of stock and that I would receive a refund. I've tried following up with them to see why this has not been given yet and they keep telling me it will show up in a few days. It has been over a month now and there is no sign of the refund. This was order # ******** and the missing item was Gingerbread Cookie Two-Piece Pajama Set Item# ********* in size Small. I paid using a mastercard (ending in ****)

Desired Settlement: I just want my refund for the product that I never received!

Business Response: Initial Business Response /* (1000, 5, 2013/12/06) */ Dear ****** ******, Thank you very much for taking the time to contact us. Please accept our sincerest apologies for any inconvenience you have experienced due to the item missing from Order ********. We are happy to inform you that your MasterCard was credited for the amount of $14.95 (transaction ****4*******) on November 22, 2013. If you have any additional questions or concerns, please do not hesitate to contact us. Sincerely, ******* Gymboree Customer Care ************ www.********.com

11/15/2013 Problems with Product/Service | Read Complaint Details
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Complaint: Company has failed to refund money for missing items. Did not receive order # ******** as it was lost in mail. Company has failed to honor refund after they were advised that customer never received item. On a 2nd order- an item was missing from the box received by the custumer - Order # ******** missing item with SKU # ********* - Gymboree has failed to refund money as previously requested by customer on 2 separate occasions.

Desired Settlement: Just need to be refunded the total amount for order # ******** which comes to a total of $68.65 and also a refund for the missing item on the second order which comes to a total of $3.53

Business Response: Initial Business Response /* (1000, 5, 2013/10/30) */ October 30, 2013 ***** ****** **** NW *** Ln *******, FL ***** Dear ***** ******, Thank you for taking the time to reach out to us. Our records indicate that a credit for $73.79 was credited back to you on October 8, 2013. It can take 1-2 billing cycles for the credit to post to your account. If you have any questions or concerns, please contact Customer Care. Sincerely, ******* Gymboree Customer Care 1-***-***-**** www.********.com

11/12/2013 Problems with Product/Service | Read Complaint Details
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Complaint: Ad says all items $16.99 and under. I called and the rep told me that had the coats I wanted are available for sale that day at full price. On Oct 8 2013 I received an email from Gymboree advertising everything in the store $16.99 and under. The terms noted at the bottom of the email are: "EVERYTHING $16.99 AND UNDER: Offer valid through 11:59 p.m. ET on October 14, 2013. Prices and quantities may vary by store and online." There is no mention of any clothing exclusions in this email. I looked on the website for 2 coats which had been in the stores and online - neither was on the website. Assuming they were sold out, I called the location at Upper Canada Mall and asked if the had the coats. I was told yes they have them but that they are not part of the $16.99 discount but that I could purchase them at full price. I asked if I could purchase them that day (during the everything in the sotre $16.99 sale) and was told yes but at full price. This is clearly in violation of the advertising since the email provides no such exclusion. I had a similar conversation with the Don Mills location. I contacted Gymboree customer service and held for nearly an hour before the call was answered - the rep indicated that I was completely correct and she would look into how to authorize me to obtain the coats for $16.99. She put me on hold and then the call was disconnected after several minutes. I called again and after approx 40 minutes on hold I spoke to ***. I briefed *** and she checked - the previous rep had not documented the portion of my call which dealt with this issue. *** wanted to find the item numbers before looking into it further - after some time I finally called the store and both put the items on hold and obtained the item numbers to pass on to ***. The call was finally escalated to a supervisor named ****** *****. He checked with retail who indicated that indeed I had a point since the store told me the items were available for sale. He escalated internally to Corporate and after several hours responded in a voicemail that the coats would not be sold for $16.99. He offered to send a $30 coupon for my trouble (since I had spent practically the entire day on hold). At this point I sent my fifth still unanswered email to customer service documenting these discussions - I indicated that I would escalate to the BBB and advertising standards if this was not addressed. I then called and spoke with him again. ****** said Corporate would not authorize it but that he was escalating again to the district manager in the hopes that she would take responsibility for her team and provide me with the coats for $16.99. After hearing nothing yesterday or this morning I called in once more to customer service. They would not transfer me to ****** and disconnected when I asked for a manager. I called AGAIN. This time I was transferred. ****** repeated his hope that the DM would take responsibility and requested they call me again. **** ****, the local DM, called me at 3:29 pm today. She said that the coats were not actually being sold during the sale but they are available to be held and purchased after the sale. I said I confirmed with Upper Canada Mall that I could in fact buy the coats that day. She said since they are not actually on the floor but in the back that she would not honour the discount since it was unfair to other customers but that she would be pleased to give me a 25% off coupon to use toward my purchase of the coats after the sale to compensate me for my trouble and time on the phone today. It could be used over and above any promotion. I restated my case. She said she would speak with her boss or Corporate and let me know. She called back at 4:03 indicating that Corporate would not honour the discount. I said I would have to escalate further and requested her position in writing. She said she could not email me directly. I asked how she would provide the 25% coupon and was told that since I still want to complain she would not be giving me the 25% off coupon (in her initial offer the coupon was not tied to any agreement to drop the complaint).

Desired Settlement: I wish to purchase both coats (item numbers ********* and *********) at $16.99 each since the ad did not exclude any merchandise in the store and the rep confirmed that merchandise was both in the store and available for purchase.

Business Response: Initial Business Response /* (1000, 6, 2013/10/16) */ October 16, 2013 **** **** *** *********** ***** ******, *******, ****** ****** Dear **** ****, Thank you for your letter and feedback regarding our $16.99 sale. Our records indicate you were able to connect with Daniel and he honored the $16.99 price for you. If you have any additional questions or concerns please contact us! Sincerely, ******* Gymboree Customer Care ***-***-**** www.gymboree.com Final Consumer Response /* (2000, 17, 2013/11/10) */ Gymboree contacted me today and is sending the coats to me as a complimentary gift. I would like to close this ticket. Final Business Response /* (4000, 11, 2013/10/29) */ October 29, 2013 **** **** *** *********** ***** Auora, *******, ****** L4G 7M6 Dear ****, Thank you for your response. Unfortunately, we are truly unable to honor the coats at the $16.99 price. The coats were not part of the sale. If you have any other questions or concerns, please contact Customer Care directly. Sincerely, ******* Gymboree Customer Care 1-***-***-**** www.gymboree.com

11/8/2013 Problems with Product/Service | Read Complaint Details
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Complaint: Gymboree told me that a credit was issued to my credit card for an item that was never received on 10/18/13... said credit has sill not been received. I placed an online order with Gymboree on 10/09/13 - I received the order on 10/18/13 with an item missing. Immediately I placed a call concerning the item and was told that they can't just issue me a replacement... I was told that I'd have to re-order the item, pay upfront, and that a credit would be issued to my card for the item that they forgot to ship. I did that - received the missing item that I purchased for a 2nd time but never received my credit. I've since called 3 times... spoke to a supervisor... was told yesterday (11/06/13) that their billing department was "backed up" and that someone would look into it but that it would most likely be another 7-10 days before I received my credit and in the event that it didn't make it to me - call back. We're going on day 20 here since the credit was supposedly issued and it's still MIA with no definite time of arrival.

Desired Settlement: I just want my money back for the item that never shipped back at the beginning of October and I want to be done calling trying to collect it!!!!! This is THE most ridiculous process I've ever had to go through in an attempt to reclaim what's mine. I was understanding enough to reorder after your company failed to ship my order - the least you could do is to refund my money in a "somewhat" (at this point) timely fashion!?

Business Response: Final Consumer Response /* (2000, 6, 2013/11/08) */ Issue has been resolved and my account has been credited as of this morning (11/08/13) in full.

11/1/2013 Problems with Product/Service | Read Complaint Details
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Complaint: Gymboree has been contacted and informed us that we will not get our product ordered and that we need to contact our bank about a delivery dispute. Tried to order on iPhone on October 9th site kept dropping order tried with iPad same thing. Used computer finally made order go through. I never received a confirmation of order however my account was charged. Called customer service on October 18th to inform them that our order has not arrived they informed us that we need to put a dispute in with our bank and there is nothing they are willing to do. Was on hold for customer service 3 different times for 30 minutes for that answer.

Desired Settlement: Reimbursement of $70 or product shipped

Business Response: Initial Business Response /* (1000, 5, 2013/10/30) */ October 30, 2013 ****** ****** *** **** ** ******, ** ***** Dear ****** ******, Thank you for taking the time to reach out to us. Our records indicate that instead of issuing you a credit for your lost package, we sent you out another package at no charge to you. That order number is ********. If you did not receive this order, please contact our Customer Care Department. Sincerely, ******* Gymboree Customer Care 1-***-***-**** www.********.com Final Consumer Response /* (2000, 7, 2013/10/31) */ (The consumer indicated he/she ACCEPTED the response from the business.) Only after calling back twice and being on hold for 45 minutes and asking to speak to a manager did they offer to replace the package. We confirmed our email address with them and we still never received any email confirmation or order tracking. We did relieve the package but we will never make an online purchase with them again!!!

10/25/2013 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: Misleading false advertising Oct 8th 2013 4am received email from Gymboree that everything was $16.99 or less. Went to website and children's bow tie coats were on the site but showing full price. Tried calling customer service but they were closed. When contacted later in day learned that they were advised by corporation that items not intended for sale and they pulled them off the website. In addition, they did the same in stores. I was told could buy but would be full price. Again, advertisement said Everything online and in stores. Tried calling and spoke with supervisor and told she couldn't help me and had no options.

Desired Settlement: Purchase the 3 coats on the site at time of advertisement at the $16.99 advertised price.

Business Response: Final Consumer Response /* (2000, 9, 2013/10/25) */ The company contacted me today and resolved my complaint. I appreciate your assistance


Customer Review(s)

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Customer Reviews Summary

2 Customer Reviews on Gymboree Corporation
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