BBB Business Review

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This Business is not BBB Accredited

DGR Industrial Products, Inc.

Phone: (877) 835-2802Fax: (925) 964-0412View Additional Phone Numbers4435 North First Street, Suite #184, LivermoreCA 94551http://www.chemical-supermarket.com/

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BBB Accreditation

DGR Industrial Products, Inc. is not BBB Accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that lowered DGR Industrial Products, Inc.'s rating include:

  • 26 complaints filed against business
  • Failure to respond to 18 complaints filed against business.

Customer Complaints SummaryRead complaint details

26 complaints closed with BBB in last 3 years | 10 closed in last 12 months
Complaint TypeTotal Closed Complaints
Advertising / Sales Issues1
Delivery Issues24
Problems with Product / Service1
Billing / Collection Issues0
Guarantee / Warranty Issues0
Total Closed Complaints 26

Additional Complaint Information

DGR Industrial Products, Inc. came to BBB's attention in March 2012. A recent review of this company was done in March 2015. Consumer complaints state consumers order product from the company and money is debited from their account for the product, but they do not receive anything. Consumers also state they cannot reach anyone at the company to determine the status of their order or to receive a refund.

DGR Industrial Products, Inc. was unresponsive to BBB's efforts to reach the company for a response addressing the above concerns and their outstanding unanswered complaints. BBB has been unable to determine the physical location for the company as the address the company has listed appears to be the address for a UPS Store.

Prior to agreeing to purchase services from a company online, BBB recommends consumers look up the company via the BBB and other review sites. BBB also recommends contacting the company by phone or email to ensure the company is responsive, and confirming where the company is physically located. If possible, you may wish to pay using a credit card as you may be able to file a dispute with your credit card company should any issues arise.

Customer Reviews Summary Read customer reviews

0 Customer Reviews Customer Reviews on DGR Industrial Products, Inc.

Customer Experience Total Customer Reviews
Positive Experience
Neutral Experience
Negative Experience
Total Customer Reviews 0 Customer Reviews

Additional Information

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BBB file opened: 03/15/2012
Business Management
Principal: Mr Michael Grivette (Owner)
Business Category

Chemicals

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BBB Reporting Policy

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.