BBB Business Review
Is this your Business?BBB Accredited Business since 04/10/2009
Konocti Vista Casino
Phone: (707) 262-1900Fax: (707) 262-19782755 Mission Rancheria Rd, Lakeport, CA 95453www.kvcasino.comView Additional Web Addresses
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Description
This company offers a gaming resort with an expanded casino with, new exciting slot machines, table games, Steak House, full bar and banquet facility. Next door to the casino is a 74 space RV Park and a 80 room hotel overlooking the 90 slip marina and scenic Clear Lake.
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BBB Accreditation
A BBB Accredited Business since 04/10/2009
BBB has determined that Konocti Vista Casino meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised Konocti Vista Casino's rating include:
- Length of time business has been operating.
- No complaints filed with BBB.
- BBB has sufficient background information on this business.
Customer Complaints Summary
| Complaint Type | Total Closed Complaints |
|---|---|
| Advertising / Sales Issues | 0 |
| Billing / Collection Issues | 0 |
| Problems with Product / Service | 0 |
| Delivery Issues | 0 |
| Guarantee / Warranty Issues | 0 |
| Total Closed Complaints | 0 |
Additional Information
topLicensing
This company is in an industry that may require licensing, bonding or registration in order to lawfully do business. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
California Gambling Control Commission1110 K Street Ste. 210
Sacramento, CA95814
(916) 263-0700
http://www.cgcc.ca.gov
Their web address is http://www.cgcc.ca.gov.
Type: Blank License TypeType of Entity
Sole Proprietor
Contact Information
Principal: Mr. Bill Macdonald (Manager)Number of Employees
180
Business Category
Casinos, Amusement Devices
LocationsX
1 Locations
-
2755 Mission Rancheria Rd
Lakeport, CA 95453(707) 262-1900Directions
Industry Comparison ChartX
The information in the table below represents an industry comparison of businesses which are of the same relative size. This is based on BBB's database of businesses located in the San Francisco Bay Area and Northern Coastal California. Businesses may engage in more than one type of business. The percent of time the business engages in a type of business is not accounted for. There is no known industry standard for the number of complaints a business can expect. The volume of business and number of transactions may have a bearing on the number of complaints received by BBB.
*Konocti Vista Casino is in this range.
Types of Complaints Handled by BBB
BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:
- Advertising or Sales
- Billing or Collection
- Problems with Products or Services
- Delivery
- Guarantee or Warranty
We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.
BBB Complaint Process
Your complaint will be forwarded to the company within two business days. The company will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the company's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.
Industry Tips for Casinos
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What government actions does BBB report on?
BBB reports on known significant government actions involving business' marketplace conduct.
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