BBB Accredited Business since

The Floor Gallery

Phone: (510) 818-9900 View Additional Phone Numbers 35063 Fremont Blvd, Fremont, CA 94536 http://www.thefloorgalleryfremont.com


BBB Business Reviews may not be reproduced for sales or promotional purposes.

Description

This company offers retail and wholesale sales of carpet, rug, hardwood, laminate, vinyl, tile and blinds - no installation.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that The Floor Gallery meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for The Floor Gallery include:

  • Length of time business has been operating
  • Response to 2 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

2 complaints closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 1
Delivery Issues 0
Guarantee/Warranty Issues 1
Problems with Product/Service 0
Total Closed Complaints 2

Customer Reviews Summary Read customer reviews

0 Customer Reviews on The Floor Gallery
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: February 20, 2001 Business started: 02/20/2001 Business started locally: 02/20/2001
Type of Entity

Sole Proprietorship

Business Management
Ms. Helei Sidiq, Owner
Contact Information
Principal: Ms. Helei Sidiq, Owner
Number of Employees

2

Business Category

Carpet & Rug Dealers - New Linoleum Dealers


Additional Locations

  • 35063 Fremont Blvd

    Fremont, CA 94536 (510) 796-8125 (510) 818-9900

X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

4/5/2016 Billing/Collection Issues
10/19/2014 Guarantee/Warranty Issues | Read Complaint Details
X

Additional Notes

Complaint: Poor installation, they ignore my requests for repairs, trip hazard parts of my floor dips down leaving an edge that can b e tripped over. The planks in the floor are pulling apart from each other. The floor squeaks really bad. The thresholds look like old yard sticks and are coming up.

Desired Settlement: I want my money refunded since they were not a licensed contractor when my floor was installed.or my floor repaired.

Business Response: Initial Business Response /* (1000, 10, 2014/09/23) */ Please see attached Initial Consumer Rebuttal /* (3000, 12, 2014/09/25) */ (The consumer indicated he/she DID NOT accept the response from the business.) It has been more than a month since ****, the name of the lady who came out, inspected my floors, I went to the business and picked out a new floor per her instructions and I was told They would check their stock and I would be notified when the installation would begin. I have heard nothing from them since. This is the second time they promised to fix the problems and done nothing. Final Consumer Response /* (2000, 18, 2014/10/18) */


Customer Review(s)

The customer review(s) below are un-filtered. These positive and negative reviews are not used in the calculation of the BBB Rating. If you wish to file a complaint and request a resolution to your issue please click here. This customer review section is not BBBs complaint resolution system. Customer Reviews are the subjective opinion of the individual who posted the review and not of Better Business Bureau. A customer review is not posted on a business if a BBB complaint on the same issue(s) is also filed. BBB cannot guarantee the accuracy of any customer review and is not responsible for the content of any customer review. Public comments are not customer reviews.

Customer Reviews Summary

0 Customer Reviews on The Floor Gallery
Positive Experience (0 reviews)
Neutral Experience (0 reviews)
Negative Experience (0 reviews)