This business is not BBB accredited.

Flooring City, Inc.

Phone: (925) 680-8220 Fax: (925) 680-8233 4425 Treat Blvd. #338, Concord, CA 94521

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This company offers commercial and residential sales of carpet, flooring and area rugs.

BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Based on BBB files, this business has a BBB Rating of No Rating. The reason is as follows:

  • BBB does not have sufficient information to issue a rating on this business.

Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 1
Problems with Product/Service 0
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Flooring City, Inc.
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: April 01, 2003 Business started: 04/01/2003 Business started locally: 04/01/2003
Type of Entity

Sole Proprietorship

Business Management
Mr. Alex Arriaga, Owner Ms. Esperanza Arriaga, General Manager
Contact Information
Principal: Mr. Alex Arriaga, Owner
Customer Contact: Ms. Esperanza Arriaga, General Manager
Number of Employees


Business Category

Carpet & Rug Dealers - New

Service Area
This business service area covers: San Francisco, Oakland, Fremont, Santa Rosa, Hayward, Concord, Berkeley, Richmond, Antioch, Daly City, San Mateo, Vacaville, San Leandro, Livermore, Napa, Sonoma, Vallejo, San Rafael, San Mateo, Walnut Creek

Additional Locations


    4425 Treat Blvd. #338

    Concord, CA 94521


BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

12/14/2015 Guarantee/Warranty Issues | Read Complaint Details

Additional Notes

Complaint: product appears to be defective on X-XX-XX Flooring City installed an Armstrong Alterna D4180 marble carrera in our kitchen. Due to improper workmanshipit was necessary for flooring city

Desired Settlement: on X-XX-XX Flooring City(FC) installed an Armstrong Alterna marble carrera in our kitchen. Initially FC had to return to correct installations mistakes. At the time we did not notice all the mistakes. Subsequently it was decided the error not corrected was not worth complaining about. However,we have since noticed several of the tiles seem to be losing there design and when looked at from a certain angle the design seems to have lifted off even though this defect cannot be felt. since late early September we have been attempting to contact FC including leaving message with a female, not ********* the part owner. Subsequently I left another recorded messages. I did not start writing the dates of my phone calls until 10-8 when I indicated I had a complaint. Since I was not contacted by FC, I recontacted FC on 10-12 and received a message that the mailbox was full. On 10-14 I was able to leave a message with the recording. On 10-16 I left another message repeating that here was a problem with the floor. As of this writing I have not heard back from FC.

Customer Review(s)

The customer review(s) below are un-filtered. These positive and negative reviews are not used in the calculation of the BBB Rating. If you wish to file a complaint and request a resolution to your issue please click here. This customer review section is not BBBs complaint resolution system. Customer Reviews are the subjective opinion of the individual who posted the review and not of Better Business Bureau. A customer review is not posted on a business if a BBB complaint on the same issue(s) is also filed. BBB cannot guarantee the accuracy of any customer review and is not responsible for the content of any customer review. Public comments are not customer reviews.

Customer Reviews Summary

0 Customer Reviews on Flooring City, Inc.
Positive Experience (0 reviews)
Neutral Experience (0 reviews)
Negative Experience (0 reviews)