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BBB Business Review

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Description

Richard Lewis, Founder,started Lewis Carpet Cleaners in 1985 out of his home using a small portable machine. Today they successfully operates and manages an office/warehouse of 9 employees and four working vans with plans to expand.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Lewis Carpet, Rug & Upholstery Cleaners meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that affect the rating for Lewis Carpet, Rug & Upholstery Cleaners include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 1 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 1
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

1 Customer Review on Lewis Carpet, Rug & Upholstery Cleaners
Customer Experience Total Customer Reviews
Positive Experience 1
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 1

Additional Information

BBB file opened: September 04, 1991 Business started: 09/16/1985 Business started locally: 09/16/1985
Type of Entity

Corporation

Business Management
Mr. Richard Lewis, Owner
Contact Information
Principal: Mr. Richard Lewis, Owner
Number of Employees

13

Business Category

Carpet & Rug Cleaners Water Damage Restoration Floor Waxing, Polishing & Cleaning Tile & Grout Cleaning Upholstery & Carpet Cleaning Carpet & Rug Repair Carpet Layers Carpet Installation Hardwood Floor Maintenance

Refund and Exchange Policy
New clients we offer a FREE 100 square feet of carpet cleaning,So you can TRY BEFORE YOU PAY FOR MORE.Also money back GUARANTEE on our carpet cleaning service.
Service Area
Serving San Francisco to San Jose, San Mateo Couny Peninsula,Bay Area
Products & Services

At Lewis Cleaners, we believe that cleaning does not cost; we believe it pays. Professional cleaning performed for you by our company means that you are investing in your furnishings and want to add life to the money you already spent.


Customer Review Rating plus BBB Rating Summary

Lewis Carpet, Rug & Upholstery Cleaners has received 5 out of 5 stars based on 1 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview
X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.