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Consumer Complaints

BBB Accredited Business since 09/01/1991

Lewis Carpet, Rug & Upholstery Cleaners

Phone: (650) 366-3477

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Customer Complaints Summary

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint TypeTotal Closed Complaints
Advertising / Sales Issues1
Billing / Collection Issues0
Problems with Product / Service0
Delivery Issues0
Guarantee / Warranty Issues0
Total Closed Complaints1

Complaint Breakdown by Resolution

Complaint Resolution Log (1)
01/15/2014Advertising / Sales Issues | Read Complaint Details
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Complaint
Robocall telemarketing implying an existing relationship
Today I got a robocall (with the CallerID of "Private Caller" and no number shown) that identified in the recording as being from "Lewis Cleaners" and offered a callback number of ***-***-****. The call implied that we had an existing relationship by saying that we'd spoken before, which we haven't. While I appreciate businesses wanting to add customers, coldcalling with a recording like this is lazy, disrespectful of the recipient's time and resources, and is illegal.

Desired Settlement
I'm not currently seeking a settlement through this complaint, but may pursue a small-claims case for the unsolicited call, especially if I get more calls. I would appreciate a live person from the company reaching out, not to pursue new business, but to apologize for these tactics and saying that they won't use them again in the future. However, I don't expect this to happen.

Business Response
Hi ****,I wanted to follow up on our phone conversation today. Once again Sorry for any inconvenience we may have caused you. We have taken precautions to make sure you and no one else will receive the WRONG AUTO CALL. Once again Sorry and have a Great New Year.

**** *****

Industry Comparison| Chart

Carpet & Rug Cleaners, Upholstery & Carpet Cleaning, Tile & Grout Cleaning, Floor Waxing, Polishing & Cleaning, Water Damage Restoration, Hardwood Floor Maintenance, Carpet Installation, Carpet Layers, Carpet & Rug Repair

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As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.