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Consumer Complaints

BBB Accredited Business since 11/17/2008

Fiber Seal Fabric Care System

Phone: (415) 252-2850Fax: (415) 252-0370

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Customer Complaints Summary

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint TypeTotal Closed Complaints
Problems with Product / Service1
Advertising / Sales Issues0
Billing / Collection Issues0
Delivery Issues0
Guarantee / Warranty Issues0
Total Closed Complaints1

Complaint Breakdown by Resolution

Complaint Resolution Log (1)
04/30/2014Problems with Product / Service | Read Complaint Details
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Complaint
The chemical used left an odor and caused toxic symptoms for my wife, persisting now for 2 months. Furniture needs replacement. Owner won't respond.
After FiberSeal owner had assured us that his product had no residual odor, on 9/4/13 we had multiple furniture items (almost all of them brand new) treated for stain protection. There was a resulting odor, but we were assured it would disappear in 1-3 hrs. The odor persists, associated with multiple severe symptoms for my wife (headaches, nasal congestion, malaise) each time she has any repeat exposure to the treated pieces. Her M.D. Has diagnosed a sensitivity to the chemical used. My wife has been unable to use any of the 4 treated rooms since early Sept. Despite ventilation, efforts of a cleaner recommended by FiberSeal, and almost 2 months, the problem has persisted, with ongoing hardship for my wife.

Desired Settlement
All treated items need to be replaced promptly. Also, FiberSeal should be financially responsible for deceiving us about the odor, my wife's resulting ongoing physical and emotional distress, loss of full use of our home, and negligence in responding to our complaints and choosing to ignore our repeated calls. Also, we have reason to believe that FiberSeal of the Bay Area may have used some chemical different from the advertised FiberSeal protection product we had expected. Repeatedly we have asked the company to get their insurance company involved, but the owner has ignored our legitimate complaints. We have tried to be patient and non-litigious, but the owner of FiberSeal Bay Area has abandoned us, without sensitivity or responsibility for the consequences of the "treatment" he provided. A truly shameful way to treat any customer. I urge future potential customers to beware of this business.

Final Consumer Response
I finally spoke to Mr. ********* yesterday and he stated that the company finally gave him their insurance information and he is now working with them. Although nothings been resolved at this point he said he feels the company has done what they can he getting the insurance company involved.



Consumer Response
We have requested full reimbursement for the cost of the damaged furniture (which needed to be replaced), compensation for the health consequences for my wife, compensation for the prolonged hardship we had to endure, and rental of replacement furniture.
FiberSeal's insurance company will only issue a settlement amount if we sign a release protecting FiberSeal from any financial or legal responsibility for my wife's illness, loss of use of our home, and penalty for falsely and knowingly assuring us that their product would be odorless and non-toxic. FiberSeal and its insurance company want us to agree to an unrealistic settlement, apparently because FiberSeal still denies any responsibility.

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BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.