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BBB Business Review

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BBB Accredited Business since

Chem-Dry East Bay

Phone: (925) 356-2300 View Additional Phone Numbers 2180 Smith Lane, Concord, CA 94518

BBB Business Reviews may not be reproduced for sales or promotional purposes.


This company offers carpet and upholstery cleaning service.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Chem-Dry East Bay meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Customer Complaints Summary

0 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 0

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Chem-Dry East Bay
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: May 11, 2000 Business started: 01/03/1977 Business started locally: 01/03/1977 Business incorporated 07/11/2001 in CO
Type of Entity


Business Management
Ms. Linda Wiley, President
Contact Information
Principal: Ms. Linda Wiley, President
Number of Employees


Business Category

Carpet & Rug Cleaners Upholstery & Carpet Cleaning

Refund and Exchange Policy
Two week guarantee on service, urine damaged areas excluded.
Service Area
This company services central Contra Costa County, East Contra Costa County, Benicia and Vallejo
Alternate Business Names
East Bay Carpet Cleaning
Products & Services

Authorized Chem-Dry franchise since 1977! Cleaner, Drier, Healthier because we use less water and are certified green.


BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.