Skip to main content

Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.
      Country
          Country

          Find a Location

          PopSugar has 1 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Country
            Please enter a valid location.
            • PopSugar

              111 Sutter St Fl 16 San Francisco, CA 94104-4541

            Business ProfileforPopSugar

            Digital Media

            At-a-glance

            Customer Reviews

            1/5stars

            Average of 1 Customer Reviews

            Customer Complaints

            3 complaints closed in last 3 years

            0 complaints closed in last 12 months

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Business Details

            BBB File Opened:
            8/23/2013
            Number of Employees:
            1

            Customer Complaints

            3 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            09/25/2022

            Complaint Type:
            Problems with Product/Service
            Status:
            Unanswered
            I have purchased multiple workout videos which are viewed online through glow popsugar website. I am no longer able to access these videos and have contacted customer service multiple times to get the issue resolved and seem to be getting the run-around. I would like to get access to view these videos and if this is no longer possible, get a refund. I have bank statements attached for proof of payment along with dates.

            Customer Reviews

            1 Customer Reviews

            What do you think? Share your review.

            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Madison S

            1 star

            04/22/2021

            Everyone should be aware that Popsugar is okay with featuring an article that has an abusive couple in it and why you should reconsider patroning this app, and moreover, the Popsugar collective. In one of their articles, they praise a notorious abuser and her relationship as “everything” and “a fairytale” when this claim couldn’t be further from the truth. I know the truth because, unfortunately, for the last two years I’ve gotten to bear witness for the victim in this relationship - my sister, Hannah. The regrettable relationship that Popsugar praises is an extremely abusive one that features screaming, name-calling, (suicide and violence) threats, intimidation, and commands for extreme isolation and control of the victim from friends and family. This relationship is incredibly volatile, toxic, and abusive. I implore Popsugar to do the right thing and pull their article that features the American brides wedding eloping to Iceland to make a stand against domestic violence. What’s even more disgusting is that I originally let Popsugar know this over a year ago, in addition to providing them with screenshoted evidence of the abuse, and they have failed to follow up with me or look more into it. I know there’s been a pandemic going on, but abuse is a serious issue and Popsugar has treated it as anything but. Dealing with my sister in an abusive relationship has been hard enough for my family, and Popsugars dismissive and insensitive response in which they are siding with my sister’s abuser is demoralizing at best. I tell everyone I know about Popsugar, their unacceptable journalism and conduct. In addition, they’ve tried to delete and silence me multiple times when trying to speak out against this and their conduct. Shame on Popsugar. You’re part of the reason people have an issue speaking out against abuse.

            Local BBB

            BBB serving the San Francisco Bay Area and Northern Coastal California

            BBB Reports On

            BBB reports on known marketplace practices.

            BBB Business Profiles may not be reproduced for sales or promotional purposes.

            BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

            When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

            BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

            As a matter of policy, BBB does not endorse any product, service or business.