BBB Accredited Business since
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A BBB Accredited Business since
BBB has determined that Maven Research, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Maven Research, Inc. include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 2 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||0|
|Total Closed Complaints||2|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Type of Entity
Business ManagementMr. Wyatt Nordstrom, CEO Mr. Stephen Nichols, GC
Number of Employees
3661 Buchanan St STE 400
San Francisco, CA 94123 Directions
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BBB Complaint Process
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Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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BBB Letter Grade Scale
Star Rating scale
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Read Complaint Details
Complaint: I haven't been paid yet for a survey I completed several weeks ago. They have all the information. The payment balance is even listed in my profile. I haven't been paid for a survey I completed several weeks ago. All the payment information is in my profile on Maven.co, they just haven't paid it yet.
Desired Settlement: I just want the $90 I'm owed. That's all.
Business Response: Initial Business Response /* (1000, 5, 2014/04/03) */ Maven's payment policy can be found here: https://***************************. According to our records, the payment to this user was processed in accordance with our payment policy on Tuesday April 1.
Read Complaint Details
Complaint: Website refuses to verify me or allow me to add contacts to send invites. Two requests have gone unanswered. I cannot use site without being verified. I signed up for this service, in order to receive referrals, I must be verified in site. I have tried numerous times to get verified, but keep getting error message. This also locks me out of inviting contacts to join, denying me referral income. I cannot receive consulting referrals without being verifies and site refuses to accept my request. I have contacted the site twice for help, both of which have gone unanswered.
Desired Settlement: Fix my access to the site or change advertising to site is a fraud.
Business Response: Initial Business Response /* (1000, 5, 2014/02/18) */ Contact Name and Title: S. *******, G. Counsel Contact Email: **************.co We're sorry this user is having trouble with our site but the complaint does not give us enough information to resolve the issue. We are not certain of the "verification" the user refers to. Nor are we certain of the error message he mentions. To our knowledge, the site is not experiencing any such general technical issues The user can reach me, General Counsel of Maven, at **************.co and I will personally do my best to resolve the issue. -***************, General Counsel