Business ProfileforBay Alarm Company

Our house has had a bay alarm system since 2010. It mostly worked for the first few years, but over time the sensors started misfiring. Alarms would go off at random hours of the day or night. it would do this once or twice a week. Wed have techs come out from time to time but the problems were never solved for long. As long as my mother lived in the house it wasnt that bad. She could just turn the alarm off whenever it was triggered in error, tell the operator it was a false alarm when they called.But then about a year ago my mother had to move into assisted care, and the house had to be left empty. Once or twice a week the alarm would be triggered. Neighbors would be annoyed, police would come out, wed be billed for the false alarm. I had the system upgraded so I could control it remotely from the app. But the issues persisted such that I had to stop setting the alarm. Three separate times in the past year I called Bay Alarm and asked, can you please just fix the alarm so I can use it? Three times a guy came, I said to the guy, take as long as you need, charge me what it costs, just make sure every sensor is working normally. Every time i paid a few hundred dollars, and every time the panel started beeping and reporting errors within 12 hours of his departure.Bay alarm sends me a monthly bill for $150. When I called them and told them I would like to simply cancel the service, I was told i cant. I am contractually obligated to pay it for three years. Adding the app service made it so.Ok. But if theres a contract that requires me to pay for a service, arent they required to actually provide that service? I cant set the alarm. Im paying them $150 a month for nothing. At at this point I have no expectation of ever getting a usable service from them. All I want is to not have to give them any more money.