BBB Accredited Business since
BBB Business Reviews may not be reproduced for sales or promotional purposes.
This company buys and sells books online.
Request a Quote
A BBB Accredited Business since
BBB has determined that Beagle Books meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that affect the rating for Beagle Books include:
- 9 complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||4|
|Total Closed Complaints||9|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Type of Entity
Business ManagementMr. Michael Der, President
Number of Employees
Books - Textbooks New & Used Books - Used & Rare Internet Shopping
Service AreaThis company offer services in the United States.
Alternate Business NamesMy Book Drive, Inc.
2181 Williams Street
San Leandro, CA 94577 (408) 890-5155 Directions
What is a BBB Business Review?
We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.
About BBB Business Review Content & Services:
Some Better Business Bureaus offer additional content & services in BBB Business Reviews.
The additional content & services are typically regional in nature or, in some cases, a new product or service that is being tested prior to a more general release.
Not all enhanced content & services are available at all Better Business Bureaus.
Types of Complaints Handled by BBB
BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:
- Advertising or Sales
- Billing or Collection
- Problems with Products or Services
- Guarantee or Warranty
We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.
BBB Complaint Process
Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.
What is BBB Advertising Review?
BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.
What government actions does BBB report on?
BBB reports on known government actions that are relevant to the business's marketplace dealings with the public.
BBB Reporting Policy
As a matter of policy, BBB does not endorse any product, service or business.
BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.
BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
Problems with Product/Service
Read Complaint Details
Complaint: I have two orders placed with this company. They quoted me prices for my books, i sent them, and have not received payment. I placed order numbers XXXXX and XXXXX with this company on 9-4-15. On X-XX-XX I received an e-mail stating that they received my books, but rejected them for exceeding max quantity. If that were the case though it should have told me that online when I was placing my order, and my order should not have gone through in the first place. Instead, the order was placed, and for order #XXXXX I received a quote of $56.16 and for order #XXXXX I received a quote of $56.16. I have tried calling their 1-800 number listed on their website several times and no one has answered. I e-mailed them on 9-28-15, and XX-X-XX to speak with them on this matter, and I have yet to hear from someone. I would like to get both of the payments I was quoted, in check form like I requested.
Desired Settlement: I would like to receive payments for the both of my orders that I was quoted. Order #XXXXX a payment of $56.16, and for order #XXXXX a payment of $56.16.
Business Response: Initial Business Response /* (1000, 5, 2015/10/12) */ The customer was paid on order number XXXXX for 1 copy each of book isbn XXXXXXXXXX and XXXXXXXXXXXXX as inputted by the customer. Customer was attempting to sell back more copies of the book than we allow via order number XXXXX and XXXXX which we subsequently rejected for exceeding our maximum quantity buyback terms. Normally, the customer has the option to have any rejected books sent back at customers cost. To resolve this matter in an expedited manner, we have shipped the books (4 copies of book isbn XXXXXXXXXX) back to customer at our cost. Shipping address: **** **** *************************************** XXXXX Return Books Shipped: 10/12/15 DHL/US Post Office Tracking: XXXXXXXXXXXXXXXXXXXXXX Per our FAQs on our max quantity rule: Will you buy more than one copy of the same book? Yes, however we do specify a maximum quantity for each title we will purchase. This maximum quantity is effective on a rolling 30-day basis from the date of receipt. If you have more copies of a particular title than our maximum purchase quantity, you can email us at ***************@mybookbuyer.com and we may make an adjusted offer or no offer at all. Sidenote: We do not have email record of communication from customer account, and this matter would have easily been resolved through email communications. Initial Consumer Rebuttal /* (3000, 7, 2015/10/16) */ (The consumer indicated he/she DID NOT accept the response from the business.) I do not accept the response from the business, for them to send the books back to me. I was quoted a price of $56.16 for order number XXXXX, and a price of $56.16 for order number XXXXX, and I would like to receive the payments via check like I originally requested. As I stated before if I was able to process my order on 9-4-15, and receive a quote, then as a business you are supposed to honor that. Also, as I have stated before if there was an issue with the order, the time to reject the order should have been when I was placing it, and the order should not have gone through at that time. However, that was not the case. Also, since you brought up my order number XXXXX, yes you did pay me for that one, and order numbers XXXXX, and XXXXX contain the exact same books, 2 copies of America Past and Present, Volume 2, so I'm not sure what the problem is. Order number XXXXX didn't exceed quantity. So, if you have sent the books to me, I would like for you to provide me with more shipping labels, so I can send them back to you and receive payment. I did not ask for the books to be sent back to me. Lastly, I'm not sure how you did not receive my e-mails. I went to your website, www.mybookbuyer.com, and where it says contact us, I clicked that, and sent an e-mail from there twice. One on 9-28-15, and one on 10-5-15. I also called the number on your website and the one on my check several times, and never received a response. So, please do not say that this could have been easily resolved through e-mail communications. I waited 2 weeks from my initial contact with you all, before I contacted the BBB, because I didn't hear from you all, at all. Thank you, **** **** Final Business Response /* (4000, 9, 2015/10/22) */ Customer did not abide by our the terms of sale. Additionally during our quote process, the Max Quantity rule can be accessed (see attached image). We have returned the customers books back and consider this matter resolved. reference: additional attached image reference: initial response to this complaint The customer was paid on order number XXXXX for 1 copy each of book isbn XXXXXXXXXX and XXXXXXXXXXXXX as inputted by the customer. Customer was attempting to sell back more copies of the book than we allow via order number XXXXX and XXXXX which we subsequently rejected for exceeding our maximum quantity buyback terms. Normally, the customer has the option to have any rejected books sent back at customers cost. To resolve this matter in an expedited manner, we have shipped the books (4 copies of book isbn XXXXXXXXXX) back to customer at our cost. Shipping address: **** **** *************************************** XXXXX Return Books Shipped: 10/12/15 DHL/US Post Office Tracking: XXXXXXXXXXXXXXXXXXXXXX Per our FAQs on our max quantity rule: Will you buy more than one copy of the same book? Yes, however we do specify a maximum quantity for each title we will purchase. This maximum quantity is effective on a rolling 30-day basis from the date of receipt. If you have more copies of a particular title than our maximum purchase quantity, you can email us at ***************@mybookbuyer.com and we may make an adjusted offer or no offer at all. Final Consumer Response /* (4200, 11, 2015/11/04) */ (The consumer indicated he/she DID NOT accept the response from the business.) This matter has not been resolved. If this matter were resolved, you all would have sent me the payment I was quoted, instead of sending me the books back. You all as a company need to improve your website, and your customer service. I am surprised that you all are able to treat customers this way and get away with it. This has been the WORST online experience I have ever experienced, and I will never sell to your company again. I will also not recommend this company to anyone. Have a good day. ****
Read Complaint Details
Complaint: Check for textbook buyback order has not been delivered. Company is unreachable by phone or email. At the end of September, 2015, I submitted a buyback order of textbooks for a total price of $21.27. The order number is XXXXX. The status on the order is listed as paid, but no check has arrived. I have sent an email to the company, and attempted to contact the company using the X-XXX-XXX-XXXX phone number listed on the website. However, this number only leads to a scam offer for $100 in gift cards. Meanwhile, other numbers listed for the company on various websites also do not work.
Desired Settlement: I would like the money owed to me, sent as soon as possible. Otherwise, this company is liable to be found guilty of fraud, false advertising, and misrepresentation, among other claims that can be brought.
Business Response: Initial Business Response /* (1000, 5, 2015/11/02) */ Check Number **** Amount: $21.27 Issue Date: October 10, 2015 Mailing address: *** ***** ******* St **** ********** ** XXXXX As of November 2, 2015 does not show the check has cleared our bank account. Given it has only been 3 weeks since issuance of the check and before incurring additional costs associated with requesting a stop payment with our bank and issuing a replacement check, we would like customer to confirm that the address given to us is correct and secondly to double check the mail. We recognize that the Post Office from time to time mis-delivers. Once customer replies with confirmation of mailing address, we can issue a replacement check. Note: With issuance of a replacement check, the original check #**** will be void and any attempts to deposit or cash the original check #**** may result in bank fees which MyBookBuyer is not responsible for. Initial Consumer Rebuttal /* (2000, 7, 2015/11/05) */ (The consumer indicated he/she ACCEPTED the response from the business.) The company had mailed the check to the wrong address. They did indeed re-issue a new check for the full amount, which arrived just a few days after contact.
Problems with Product/Service
Read Complaint Details
Complaint: Sold two books to company and never received payment. Tried calling and emailing but no reply. I sold two books to the company on September 4th 2015. the order numbers are #XXXXX which totaled 25.92, and #XXXXX which totaled 28.08. They received my books on September 22nd 2015 and said they were processing payment but payment was never received I have tried calling the two numbers on the website. the first is (XXX) XXX-XXXX, and the second is X-XXX-XXX-XXXX . neither number works to get to a person or automated machine. So I sent them an email on September the 24th but have yet to here back from anybody.
Desired Settlement: Payment for my books
Business Response: Initial Business Response /* (1000, 5, 2015/10/12) */ The paypal payment was made and completed by Paypal on Sept 21 to the email address given to us. ********@yahoo.com We have attached image copy of our paypal transaction, showing the paypal email address the payment was sent to, the date and the dollar amount of the transaction.
Read Complaint Details
Complaint: I sold some books to this company. They claim they have paid me, but I have not received a check or paypal payment. On July 3rd, 2015 I shipped some books to Mybookbuyer.com, a subsidiary of Beagle books (order XXXXX). Upon receipt and approval of the books, they were to pay me $44.53. On July 14th, 2015 my account updated on their website indicating that a check or paypal payment had been made. I have yet to receive my payment. I have contacted them several times via email. On their last correspondence with me on August 12, 2015, I was informed that response to customer concerns while important was done by "necessity" and "in batches". I have not heard back from them since then and I have not been paid.
Desired Settlement: I want to be paid.
Business Response: Initial Business Response /* (1000, 5, 2015/09/10) */ Payment to customer issued on 9/9/2015. A cursory search of our emails does not show any correspondence regarding this payment issue. Normal contact or correspondence via email by customer would have been resolved this situation well before a filing of a complaint. This file can be closed as payment has been made, see attached. Initial Consumer Rebuttal /* (2000, 7, 2015/09/10) */ 9-10-15 Sent via email: Hello Yes, I received payment via Paypal early this morning. They must have received the complaint from you and acted right away. Thank you for your help. Best Regards ***
Read Complaint Details
Complaint: The company buys back textbooks and other books based on an online quote.I never received a check for books sent in December 2014. They said they sent it so I asked them to reissue. In March 2015, they said they'd look into it. Never heard anything again. Now their phone is disconnected and emails sent to ***************@mybookbuyer.com bounce back to the sender.Many similar complaints documented on book buying review sites. They are STILL doing business. They should be investigated and, if a scam, shut down.Thanks.
Desired Settlement: DesiredSettlementID: Other (requires explanation) PLEASE investigate and shut the company down if they are a scam!
Business Response: Initial Business Response /* (1000, 5, 2015/05/26) */ There is not enough information provided for us to investigate the claim. We will need the customer's email address used to register, his or her full name and the buyback order number. Initial Consumer Rebuttal /* (3000, 7, 2015/06/07) */ (The consumer indicated he/she DID NOT accept the response from the business.) Order # XXXXX of 12/8/14 amount due $12.57. I assume this is enough information for the business to investigate and respond. Please note that my complaint is ALSO about the fact that the business cannot be reached by consumers at all! It shouldn't take a complaint to BBB in order to reach the business. I do not fully accept the response from the business because I cannot provide my name and email address for public posting. Final Business Response /* (4000, 13, 2015/06/29) */ ***Document Attached*** Found the information provided by the customer in this complaint. Check number 5474 issued on December XX XXXX... replacement check number 6243 issued on March 25, 2015... The replacement check has cleared our bank... see attached copy of the check. Customer has been paid and may have overlooked this payment in his/her bookkeeping. Apologies for not finding the original information and follow up info. noted in the prior response earlier today Final Consumer Response /* (2000, 15, 2015/06/30) */ (The consumer indicated he/she ACCEPTED the response from the business.) Thanks for the info and apologies for overlooking. Sadly, I won't do business with them again due to inability to communicate DIRECTLY with company via either email or phone. No way to run a business.
|11/29/2014||Problems with Product/Service|
Problems with Product/Service
Read Complaint Details
Complaint: Cannot reach their customer service department after more than a dozen attempts. I sold a book under order number XXXXX to this companies online website called mybookbuyer.com. I was told that I would be issued $14.22 for the book in the form of a check. I sent the book out on December 16th, 2013. The book went out for delivery on December 23rd, according to the USPS tracking delivery, but was not "delivered" until the 27th. (tracking number: XXXXXXXXXXXXXXXXXXXXXX) I received an email 7 days later from delivery that there was an issue with my account and that I will not be issued my payment for the sold book because of water damage/staining. The book that I sent out to this company was considered to be in excellent condition and had no water damage nor any water stains on it. The book was sent out in a tightly sealed cardboard box to prevent any shipping damages. In the email I received from the company detailing the alleged damaged book, I was told that I would have to pay the shipping if I desire the book back or they keep the book and I do not get the money I was told I would receive. I attempted to contact the company via phone on Monday January 6th. I made initial attempts in the late morning times and continued attempts throughout the day. I then made multiple attempts to contact them via phone on Tuesday the 7th, Wednesday the 8th, Thursday the 9th, Friday the 10th, and today the 13th. I left multiple voicemails on their voicemail system that have been unreturned. I feel that I have been treated unfairly and that this company is taking advantage of a customer who has no way of arguing the condition of their book from Maryland. Additionally, I think is wrong that I have spent so much of my time and energy simply trying to reach the company to attempt to resolve the issue at hand. Thank you for your time in investigating this issue. -*** ******
Desired Settlement: I expect that the company send me the money, $14.22, that I deserve for the good conditioned book that I sent to them. I trusted them to not take advantage of me and they broke that trust.
Business Response: Initial Business Response /* (1000, 5, 2014/01/20) */ This is the first inquiry we are aware of as we do not have record of an email or voicemail from customer. As noted in our terms of sale and agreed to by the customer, books sold to us under our book buyback program must meet certain minimum condition requirements. One of those requirements is that books must be free of any water damage. In this case, and mentioned in our email to customer of buyback rejection we indicated to the customer that the book he sent to us was water damaged. We have included in this response pictures of customer's book sent to us which shows water damage. We hold book which we reject for a period of 30 days and can be sent back the customer at customer's expense and this also is noted in our terms of sale which is agreed upon by the customer at the time of order and shipment of the book to us. Initial Consumer Rebuttal /* (3000, 7, 2014/01/22) */ (The consumer indicated he/she DID NOT accept the response from the business.) I do not accept this response from the business because I know that the book I sent out was in excellent condition. I would not have gone through the trouble of wasting time attempting to call the company or to go through the process with the Better Business Bureau if I did not know for sure that I was mistreated as a customer. On top of that, this process was not handled in a timely matter as they waited 7 days before telling me my book was apparently damaged. My phone records would show dozens of phone calls to the company that were unanswered and I left two voicemails on the phone that the company provides on their website. It went to voicemail every time that I attempted a call. The way I have been treated is unacceptable and I expect some sort of resolution from the company. Final Business Response /* (4000, 15, 2014/04/25) */ The book is still in our possession and per our terms of sale, customer can pay for return shipping. The photo images accurately depicts the condition of the book upon receipt which clearly and without doubt shows water damage Final Consumer Response /* (3000, 10, 2014/03/03) */ I do not accept this response from the business because I know that the book I sent out was in excellent condition. I would not have gone through the trouble of wasting time attempting to call the company or to go through the process with the Better Business Bureau if I did not know for sure that I was mistreated as a customer. On top of that, this process was not handled in a timely matter as they waited 7 days before telling me my book was apparently damaged. My phone records would show dozens of phone calls to the company that were unanswered and I left two voicemails on the phone that the company provides on their website. It went to voicemail every time that I attempted a call. The way I have been treated is unacceptable and I expect some sort of resolution from the company.
Read Complaint Details
Complaint: I sent this company a book that was in perfect condition to sale they sent me back a email stating that the book had water damage so no payment. I sent this company a Sociology book I had purchased last semester for an online class, I read all the details on why they would not take the book and none of those described my book it was perfect maybe a few highlighted sections but nothing in excess. I got an email back from them suggesting that my book was water damage and they would not pay the 43.72 for the book. Also saying they would hold the book for 30 days and then I could ask for it to be returned. I have sent them an email asking for the book to be returned I would not have sent the book off under false pretenses if I had thought for one minute they would not pay me for a good book. Thank you for all your help I am very concerned and wonder how many other people they have done this too?
Desired Settlement: I want my book back or the money they offered to pay, and I will not except anything less.
Business Response: Initial Business Response /* (1000, 5, 2014/01/20) */ We did have correspondence with customer on January 8 indicating the reason for rejection of the book and giving the option to customer to have the book shipped back to her at her expense and included pictures of her book for her review. Since the filing of the claim on Jan 9, and after extensive investigation and searching for the affected book, we could not locate it in order to provide a proper response to this claim. We did however retain electronic images of the affected book as indicated earlier, though we admit it is not relevant as we cannot now find the book. As such a decision was made to pay the customer in full for the buyback order. Check number ****, dated January 15, 2014 in the amount of $43.27 was issued and mailed to customer. We anticipate customer to receive said check via regular mail during the week of January 20. Final Consumer Response /* (2000, 7, 2014/01/22) */ (The consumer indicated he/she ACCEPTED the response from the business.) After filing the claim they sent me a correspondence saying they would play for the book, However they never sent me pictures of the books damages and the accusations are completely false and I will never use them again and will post to their page the bad customer service and the lies.