This business is not BBB accredited.
Phone: (925) 778-0281 Fax: (925) 281-1757 10 S Lake Dr Ste 8, Antioch, CA 94509
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This company offers bookkeeping, income tax and payroll services.
This business is not BBB accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Based on BBB files, this business has a BBB Rating of No Rating. The reason is as follows:
- BBB does not have sufficient information to issue a rating on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Type of Entity
Business ManagementMs. Cherl Comstock, Manager
Number of Employees
Service AreaThis company services the bay area.
THIS LOCATION IS NOT BBB ACCREDITED
10 S Lake Dr Ste 8
Antioch, CA 94509 (925) 778-0281 Directions
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Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
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|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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Problems with Product/Service
Read Complaint Details
Complaint: Jet Tax has not delivered the service or returned any of my phone calls or emails I sent my information to Jet Tax on 3/1/13 to file my 2012 federal and MO State tax returns. After no action or update as we approached April 15th, My wife and I started calling for updates. No phone calls were returned. ***** has yet to return any of the numerous message I've left for an update. Her methods are extremely unprofessional and I am now forced to have my taxes done elsewhere and it is June.
Desired Settlement: Return tax information. I am seeking to warn other consumers to go to a reputable tax agency
Business Response: Consumer's Final Response /* (-5, 8, 2013/07/03) */ *****, Good morning. I have not heard from Jet Tax nor do I expect to. I am no longer waiting for service from them as I chose to take my business elsewhere. My complaint was as a matter of consumer warning for future possible clients. Thank You, ***** *****