BBB Accredited Business since
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This company offers bill paying services through Billfloat, Smartline and Smartpay.
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A BBB Accredited Business since
BBB has determined that SmartPay meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that affect the rating for SmartPay include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 262 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||67|
|Total Closed Complaints||262|
Additional Complaint Information
BBB’s file for SmartPay opened on July 19, 2011. A review of
complaints completed on September 8, 2016 state when signing up for the service
in-store, consumers feel the terms of the loan are not fully explained.
BBB reminds consumers that SmartPay is a company providing lease to own options to applicable customers, customers should fully read the terms of their lease that details the full cost of your purchase before finalizing the contract.
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||15|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
Comptroller of Currency--regional admin.
1 Front St Ste 1000, San Francisco CA 94111
Phone Number: (800) 613-6743
The number is 20862.
Type of Entity
Business ManagementMr. Omer Friedman, Director of Operations
Number of Employees
Bill Paying Service
Service AreaNew York, Los Angeles, Chicago, Houston, Philadelphia, Phoenix, San Antonio, San Diego, Dallas, San Jose, Jacksonville, Indianapolis, San Francisco, Austin, Columbus, Fort Worth, Charlotte, Detroit, El Paso, Memphis.
Alternate Business NamesBillFloat, Inc.
Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview