BBB Business Review

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This business is not BBB accredited.

Eden Bicycles

Phone: (510) 881-5000 Fax: (510) 881-5002 3318 Village Drive, Castro Valley, CA 94546 http://www.edenbicycles.com


BBB Business Reviews may not be reproduced for sales or promotional purposes.

Description

New Bicycle Sales and Service, as well as bicycle parts, sporting good accessories and apparel. Trade in on used bikes an option, as long as the bike was previously purchased from an independent bicycle shop and not a department store. All types of bikes, no pedal and tricycle, BMX, Mountain, Road, Cross Country, Triathalon Bikes. All price ranges- $$$ - $$,$$$. Group rides, indoor cycling classes, personal training.


BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Based on BBB files, this business has a BBB Rating of No Rating. The reason is as follows:

  • BBB does not have sufficient information to issue a rating on this business.


Customer Complaints Summary

0 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 0

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Eden Bicycles
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: December 01, 2006 Business started: 12/01/2001 Business started locally: 12/01/2001 Business incorporated 01/31/2007 in CA
Type of Entity

Corporation

Business Management
Ms. Erin Padavana, Principle Mr. Chris Padavana, Owner
Contact Information
Customer Contact: Mr. Chris Padavana, Owner
Principal: Ms. Erin Padavana, Principle
Number of Employees

9

Business Category

Bicycle - Dealers Bicycles - Repair Sporting Goods - Retail

Refund and Exchange Policy
No refund on bicycles, special orders, classes and/or car racks.

Refund granted on all other items with reciept or proof of purchase within 30 days from date of sale.
Service Area
San Francisco East Bay Area and Tri- Valley
X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.