BBB Business Review

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This business is not BBB accredited.

Wells Fargo

Find a Location

Phone: (800) 869-3557 Fax: (415) 975-7745 View Additional Phone Numbers 420 Montgomery St, San Francisco, CA 94104

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This firm offers banking and financial services.

BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that affect the rating for Wells Fargo include:

  • Government action(s) against the business

Customer Complaints Summary Read complaint details

4105 complaints closed with BBB in last 3 years | 1195 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 1124
Billing/Collection Issues 717
Delivery Issues 520
Guarantee/Warranty Issues 78
Problems with Product/Service 1665
Total Closed Complaints 4105

Additional Complaint Information

All Mortgage complaints for this company nationwide, are handled by the BBB in Des Moines, IA. Since we don't handle mortgage complaints locally, we strongly suggest that you contact the BBB servicing Des Moines. Their website is and their phone number is 515-243-8137.

Customer Reviews Summary Read customer reviews

107 Customer Reviews on Wells Fargo
Customer Experience Total Customer Reviews
Positive Experience 3
Neutral Experience 1
Negative Experience 103
Total Customer Reviews 107

Additional Information

BBB file opened: November 09, 1978 Business started: 01/01/1852 Business started locally: 01/01/1852 Business incorporated 04/14/1999 in CA
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Department of Business Oversight
1515 K Street Suite 200, Sacramento CA 95814
Phone Number: (866) 275-2677
The number is 1512.

Type of Entity


Contact Information
Principal: Branch Manager, Manager
Number of Employees


Business Category

Banks Currency Exchange Money Orders & Transfers Financial Services

Alternate Business Names
Wachovia Wells Fargo Bank Wells Fargo Card Services Wells Fargo Financial Wells Fargo Insurance Wells Fargo Merchant Services

Customer Review Rating plus BBB Rating Summary

Wells Fargo has received 1.93 out of 5 stars based on 107 Customer Reviews and a BBB Rating of C-.

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.