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BBB Accredited Business since 01/01/1981

Wells Fargo (Headquarters)

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Phone: (800) 869-3557Fax: (415) 975-7745View Additional Phone Numbers420 Montgomery Street, San FranciscoCA 94104-1207 ! There is an alert for this business !

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Description

This firm offers banking and financial services.

BBB Accreditation

A BBB Accredited Business since 01/01/1981

BBB has determined that Wells Fargo meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

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Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised Wells Fargo's rating include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 5208 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.

All Mortgage complaints for this company nationwide, are handled by the BBB in Des Moines, IA. Since we don't handle mortgage complaints locally, we strongly suggest that you contact the BBB servicing Des Moines. Their website is www.desmoines.bbb.org and their phone number is 515-243-8137.

Customer Complaints SummaryRead complaint details

5208 complaints closed with BBB in last 3 years | 1452 closed in last 12 months
Complaint TypeTotal Closed Complaints
Advertising / Sales Issues195
Billing / Collection Issues1882
Delivery Issues44
Guarantee / Warranty Issues24
Other2
Problems with Product / Service3061
Total Closed Complaints 5208

Customer Reviews Summary Read customer reviews

6 Customer Reviews Customer Reviews on Wells Fargo

Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 6
Total Customer Reviews 6 Customer Reviews

Additional Information

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BBB file opened: 11/09/1978Business started: 01/01/1852
Licensing, Bonding or Registration

This company is in an industry that may require licensing, bonding or registration in order to lawfully do business. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Department of Business Oversight
1515 K Street Suite 200
Sacramento, CA95814
(866) 275-2677
http://www.dbo.ca.gov

BBB records show a license number of 1512 for this company, issued by Department of Business Oversight. Their web address is http://www.dbo.ca.gov.

Type of Entity

Corporation

Incorporated: April 1999, DE

Number of Employees

275000

Business Category

Banks, Financial Services, Money Orders & Transfers, Currency Exchange

Alternate Business Names
Wells Fargo Insurance, Wells Fargo Bank, Wells Fargo Card Services, Wells Fargo Financial, Wachovia, Wells Fargo Merchant Services

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.

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What is a BBB Business Review?

We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.

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BBB Reporting Policy

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.