BBB Business Review

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BBB Accredited Business since

Wells Fargo

Additional Locations

Phone: (800) 869-3557 Fax: (415) 975-7745 View Additional Phone Numbers 420 Montgomery Street, San Francisco, CA 94104 http://www.wellsfargo.com


BBB Business Reviews may not be reproduced for sales or promotional purposes.

Description

This firm offers banking and financial services.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Wells Fargo meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Wells Fargo include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 4465 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

4465 complaints closed with BBB in last 3 years | 1353 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 1435
Billing/Collection Issues 687
Delivery Issues 637
Guarantee/Warranty Issues 85
Problems with Product/Service 1620
Total Closed Complaints 4465

Additional Complaint Information

All Mortgage complaints for this company nationwide, are handled by the BBB in Des Moines, IA. Since we don't handle mortgage complaints locally, we strongly suggest that you contact the BBB servicing Des Moines. Their website is www.desmoines.bbb.org and their phone number is 515-243-8137.

Customer Reviews Summary Read customer reviews

38 Customer Reviews on Wells Fargo
Customer Experience Total Customer Reviews
Positive Experience 3
Neutral Experience 2
Negative Experience 33
Total Customer Reviews 38

Additional Information

BBB file opened: November 09, 1978 Business started: 01/01/1852 Business started locally: 01/01/1852 Business incorporated 04/14/1999 in DE
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Department of Business Oversight
1515 K Street Suite 200, Sacramento CA 95814
www.dbo.ca.gov
Phone Number: (866) 275-2677
Natalie.Rios@dbo.ca.gov
The number is 1512.

Type of Entity

Corporation

Contact Information
Principal: Branch Manager
Number of Employees

275,000

Business Category

Banks Currency Exchange Money Orders & Transfers Financial Services

Alternate Business Names
Wachovia Wells Fargo Bank Wells Fargo Card Services Wells Fargo Financial Wells Fargo Insurance Wells Fargo Merchant Services
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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.