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Find a Location

Mechanics Bank has 77 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • Mechanics Bank

      1111 Civic Dr Ste 390 Walnut Creek, CA 94596-3895

    • Mechanics Bank

      801 San Pablo Ave Albany, CA 94706-1602

    • Mechanics Bank

      4100 Macdonald Ave Richmond, CA 94805-2334

    • Mechanics Bank

      3884 San Pablo Dam Rd El Sobrante, CA 94803-2822

    • Mechanics Bank

      279 Arlington Ave Kensington, CA 94707-1401

    Business ProfileforMechanics Bank

    Bank
    HeadquartersMulti Location Business
    The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

    At-a-glance

    Customer Reviews

    1.19/5stars

    Average of 70 Customer Reviews

    Customer Complaints

    104 complaints closed in last 3 years

    35 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Overview

    Mechanics Bank is a community banking financial institution headquartered in Walnut Creek, California. It was founded in 1905 and serves markets in Northern California. It operates in the San Francisco Bay and Sacramento areas. The bank has over $3.5 billion in assets and over 500 associates at 30 retail branches.

    Business Details

    This is a multi-location business.

    Find a Location

    Mechanics Bank has 77 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • Mechanics Bank

        1111 Civic Dr Ste 390 Walnut Creek, CA 94596-3895

      • Mechanics Bank

        801 San Pablo Ave Albany, CA 94706-1602

      • Mechanics Bank

        4100 Macdonald Ave Richmond, CA 94805-2334

      • Mechanics Bank

        3884 San Pablo Dam Rd El Sobrante, CA 94803-2822

      • Mechanics Bank

        279 Arlington Ave Kensington, CA 94707-1401

      Headquarters
      1111 Civic Dr Ste 390, Walnut Creek, CA 94596-3895
      BBB File Opened:
      4/1/1985
      Years in Business:
      119
      Business Started:
      1/1/1905
      Business Started Locally:
      1/1/1905
      Business Incorporated:
      8/3/1907
      Licensing Information:
      This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
      BBB records show a license number of 360 for this business, issued by Department of Business Oversight

      These agencies may include:

      Department of Business Oversight

      1515 K Street, Suite 200

      Sacramento CA 95814

      (866) 275-2677

      http://www.dbo.ca.gov/About_DBO/contact_us.asp

      Type of Entity:
      Corporation
      Number of Employees:
      1800
      Alternate Business Name
      • Mechanics Bank
      • Mechanics Bank of Richmond
      Hours of Operation

      Primary

      M:
      9:00 AM - 5:00 PM
      T:
      9:00 AM - 5:00 PM
      W:
      9:00 AM - 5:00 PM
      Th:
      9:00 AM - 5:00 PM
      F:
      9:00 AM - 6:00 PM
      Sa:
      9:00 AM - 2:00 PM
      Su:
      Closed
      Business Management
      • Ms. Barbara Vigil, Compliance Specialist
      Contact Information

      Customer Contact

      • Ms. Barbara Vigil, Compliance Specialist
      Additional Contact Information

      Phone Numbers

      Industry Tip

      BBB Tip: How to choose a new bank or credit union

      Customer Complaints

      104 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      04/03/2024

      Complaint Type:
      Service or Repair Issues
      Status:
      Answered
      I recently applied for a loan but was denied because of the false report on my credit from this bank. The vehicle was sold to a dealership and they did the transfer as well as the funds. We were assured that all was settled! Come to find out that they had reported on my credit,we never got any correspondence from them about any amounts outstanding! I tried calling but they were not helpful at all which is why I have contacted a lawyer. Mechanics Bank is one of the worst customer service experience I have ever had!
      Read More

      Customer Reviews

      70 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Lisa R

      1 star

      02/01/2024

      1.Excessive Phone Calls: I am receiving multiple phone calls every day from various numbers associated with Mechanics Bank. This persistent barrage of calls has created an atmosphere of harassment and discomfort.2.Threats and Intimidation: Every time I engage with customer service representatives, I am subjected to threats and intimidation. These actions are wholly unacceptable and contribute to an environment of fear and anxiety.3.Insensitive Remarks: During discussions about my financial situation, I have been consistently told that I am not the only person facing hardships. Moreover, inappropriate comments have been made about my status as a single parent, including unwarranted advice about choosing a better baby daddy. Such remarks are not only unprofessional but also deeply offensive.

      Mechanics Bank Response

      02/07/2024

      We would like to thank ****************** for reaching out to us and allowing us to investigate this matter. We would like ****************** to know that upon receipt of her concerns, Mechanics Bank management conducted an in-depth investigation and reviewed all relevant information connected with her concerns. Please note that our management team has made attempts to make contact with ******************, however to date has been unsuccessful. We encourage ****************** to contact our management team directly, *************************, Collections Manager at ************************* so he may assist with your concerns.

      Local BBB

      BBB serving the San Francisco Bay Area and Northern Coastal California

      BBB Reports On

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