Skip to main content

Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.

Find a Location

California Bank & Trust has 1 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.

    Business ProfileforCalifornia Bank & Trust

    Bank

    At-a-glance

    Customer Reviews

    5/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    1 complaints closed in last 3 years

    1 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Overview

    California Bank & Trust offers banking services.

    Business Details

    Location of This Business
    1690 S El Camino Real, San Mateo, CA 94402-3024
    BBB File Opened:
    12/29/1993
    Years in Business:
    71
    Business Started:
    1/1/1953
    Business Started Locally:
    1/1/1953
    Business Incorporated:
    1/6/2017
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    BBB records show a license number of 2270 for this business, issued by Federal Deposit Insurance Corporation

    These agencies may include:

    Federal Deposit Insurance Corporation

    25 Jessie St

    San Francisco CA 94105

    (877) 275-3342

    https://www.fdic.gov/

    Type of Entity:
    Corporation
    Number of Employees:
    6
    Business Management
    • Ms. Najma Khan, Customer Service Manager
    • Mr. Martin Wong, General Manager
    • Mr. Aben Hill
    Contact Information

    Principal

    • Ms. Najma Khan, Customer Service Manager
    • Mx. Complaint Handler, Account Representative

    Customer Contact

    • Mx. Complaint Handler, Account Representative
    Additional Contact Information

    Fax Numbers

    • (650) 574-1801
      Primary Fax

    Industry Tip

    BBB Tip: How to choose a new bank or credit union

    Customer Complaints

    1 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    11/07/2023

    Complaint Type:
    Service or Repair Issues
    Status:
    Answered
    My landlord wrote me a settlement check due to a dispute that I won in court that mandated him to pay The check given I then took to this bank to cash in honor their own check due to the fact that I did not have an account with them they refused to pay and honor the check The manager said that the reason being was that I did not have valid ID but I provided him an old id that was inspired a copy of the receipt from DMV and a printout notarized by DMV stating my new credentials for identification the manager at DMV said that this is good enough for any ID concerns due to the fact that it contained all information needed for ID verification it was then signed by the manager and I paid for it also I provided a receipt that stated my ID was in the mail The manager of this branch ,*********************** , continue to talk down to me like I was homeless and stupid like he didn't have time to deal with this matter because he was treating me like I was a thief or that the check wasn't real the matter went on until he trying to call the police and said that this is a done issue expelling me from the bank saying that this was policy.I then had to go to a check cashing place to catch this check which cost me 10%. The total is $650 that I need to desperately for rent and moving expenses I'm currently unemployed and needed that money for exactly that now because he's refused my check for a second time I'm going to have to do it again and I can't afford it All because of the way I dress the car drive and what he thought this is an acceptable shame of discrimination and racial profiling and bad ethics
    Read More

    Customer Reviews

    1 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    James M

    5 stars

    04/12/2022

    Seasoned staff and very helpful. They put the client first

    Local BBB

    BBB serving the San Francisco Bay Area and Northern Coastal California

    BBB Reports On

    BBB reports on known marketplace practices.

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

    As a matter of policy, BBB does not endorse any product, service or business.