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BBB Accredited Business since

T.L. Tilletts Automotive

Phone: (707) 527-7615 Fax: (707) 535-0350 1426 Petaluma Hill Rd, Santa Rosa, CA 95404

BBB Business Reviews may not be reproduced for sales or promotional purposes.


This company offers auto repair and service.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that T.L. Tilletts Automotive meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on T.L. Tilletts Automotive
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: May 18, 2006 Business started: 01/01/2004 Business started locally: 01/01/2004 Business incorporated 02/16/2010 in CA
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Bureau of Automotive Repair
10240 Systems Pkwy, Sacramento CA 95827
Phone Number: (855) 837-7985
The number is 262792.

Type of Entity


Business Management
Mr. Thomas Tillett, Owner
Contact Information
Principal: Mr. Thomas Tillett, Owner
Number of Employees


Business Category

Auto Repair & Service Auto Repairing - Foreign Auto Dealers - Used Cars

Service Area

We proudly serve the following CA communities: Sonoma County, Marin County, Napa County, Mendocino County, San Francisco Bay area and surrounding areas.
Additional Information

Air Conditioning Repair & Services
Front & Rear Brake Inspection and Repair
CVJ Axles & Drive Shaft
Starters & Alternators
Recommended Preventive Maintenance
Timing Belt & Hose Replacement
Engine Head Gaskets
Engine Water Pump Replacement
Engine Diagnosis & Replacement
Check Engine Light - Diagnose & Repair
Water Pump Repair
Transmission & Drive Train
Clutch Replacement
Suspension Repair
Front & Rear End Repairs
Heating and Coolant System Repairs
Engine Oil & Coolant Leaks
Radiator Replacement/Repair
Transmission & Differential Services
Wheel Bearing Replacement
Wheel & Tire Alignment
Air Filter Replacement
Oil Change & Lube Service


BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.