BBB Accredited Business since

Spiteri's Auto Service, Inc.

Phone: (650) 593-4758 Fax: (650) 593-1238 292 Old County Rd, Belmont, CA 94002 View Additional Email Addresses http://www.carsupport.com



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Description

Family owned & operated auto repair & service. We have a clean waiting room & customer shuttles for our customers' convenience.
Located in Belmont, CA for over 25 years we have trained & certified mechanics ready to work on your vehicle.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Spiteri's Auto Service, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Spiteri's Auto Service, Inc. include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 1 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Spiteri's Auto Service, Inc.
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: March 31, 1993 Business started: 01/01/1986 Business started locally: 01/01/1986
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Bureau of Auto Repair--Richmond
3260 Blume Dr Ste 340, Richmond CA 94806
http://www.autorepair.ca.gov
Phone Number: (510) 964-3030

Bureau of Automotive Repair
10240 Systems Pkwy, Sacramento CA 95827
http://www.dca.ca.gov/consumer/wll.shtml
Phone Number: (855) 837-7985

Type of Entity

Corporation

Business Management
Mr. Chuck Spiteri, Owner Kathy Spiteri, Secretary Mr. Sam Spiteri, Partner
Contact Information
Principal: Mr. Chuck Spiteri, Owner
Customer Contact: Kathy Spiteri, Secretary
Number of Employees

11

Business Category

Auto Repair & Service Auto Repairing - Foreign Auto Smog Inspection Brake Service Engines - Fuel Injection Service & Parts Lubricating Service - Automotive Radiators - Automotive Wheel Alignment, Frame & Axle Service - Auto Auto Services Battery Supplies Radiator Sales Axles Drive Shafts Brake Fluids Clutches Tire Dealers Auto Air Conditioning Alternators & Generators - Auto Repair Auto Diagnostic Service Auto Electric Service

Service Area
San Francisco Bay Area - from Burlingame to Redwood CIty.
Products & Services

Star Certified Smog Check Station for San Mateo, Belmont, San Carlos, & Redwood Shores. We Smog Check any vehicle! We also perform auto repairs including tire sales and service, check engine light diagnostics and many other services


Additional Locations

  • 292 Old County Rd

    Belmont, CA 94002 (650) 593-4758

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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

10/23/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I have now had both my rear brakes and front brakes repaired there, and each time they insisted that I needed new brake rotors for each one, I had the front brakes done on 10/02/2014, when I brought the car in I had called the day before told them I thought it was the front left brake making a noise and he said sure bring it in am I was there at 0845 am they said they could check it out right then, it took them 2 hours for diagnosis, they took off all four tires, what a waste of time!!I found their estimate outrageous close to 500.00 dollars, I said forget it and then he said I will give you a 60.00 off labor and all the tires were off anyway, he said it would be done by 1145. They drove me home then I called triple a for advice and found out they give a triple a discount which they do not tell you and I then called the shop and asked for my old parts they said my car should be done by 1:30. Then when they said okay we will give you your old parts my car was suddenly done. I think I did not need new rotors and they constantly pressure you to buy more and more from them.

Desired Settlement: is it law that if one new rotor is needed, then the other one even if not worn must also be replaced? That is what they say.

Business Response: Initial Business Response /* (1000, 5, 2014/10/17) */ I have spoken with Ms. ******* about her concerns and we came to a fair agreement, with us refunding some of her labor costs. Please contact me if you have any further questions or comments. *** ******* Initial Consumer Rebuttal /* (2000, 7, 2014/10/22) */ (The consumer indicated he/she ACCEPTED the response from the business.) I am happy with the quick and respectful response, the dispute was resolved.


Customer Review(s)

The customer review(s) below are un-filtered. These positive and negative reviews are not used in the calculation of the BBB Rating. If you wish to file a complaint and request a resolution to your issue please click here. This customer review section is not BBBs complaint resolution system. Customer Reviews are the subjective opinion of the individual who posted the review and not of Better Business Bureau. A customer review is not posted on a business if a BBB complaint on the same issue(s) is also filed. BBB cannot guarantee the accuracy of any customer review and is not responsible for the content of any customer review. Public comments are not customer reviews.

Customer Reviews Summary

0 Customer Reviews on Spiteri's Auto Service, Inc.
Positive Experience (0 reviews)
Neutral Experience (0 reviews)
Negative Experience (0 reviews)