BBB Business Review

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This business is not BBB accredited.

Sinister Performance

Phone: (707) 888-4569 Fax: (707) 546-7335 1000 Piner Rd Ste C, Santa Rosa, CA 95403 http://www.sinisterperformance.com


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Description

Sinister Performance offers automotive repair and performance services specializing in late model Chrysler, Jeep and Dodge vehicles, including Cummins Diesel and Viper.


BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Sinister Performance include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 1 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Sinister Performance
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: January 05, 2011 Business started: 01/27/2008 Business started locally: 01/27/2008
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Bureau of Automotive Repair
10240 Systems Pkwy, Sacramento CA 95827
www.autorepair.ca.gov
Phone Number: (855) 837-7985

Type of Entity

Sole Proprietorship

Business Management
Mr. Ian Moore, Owner
Contact Information
Principal: Mr. Ian Moore, Owner
Number of Employees

2

Business Category

Auto Repair & Service

Refund and Exchange Policy
Parts refunds are accepted within 30 days in original packaging. We warranty ALL of our work for 12 months or 12,000 Miles. Parts warranties vary from 12 month/12,000 Miles to 3 Years/36,000 Miles.
Service Area
This Business Covers all of The North Bay Area Including Napa & Sonoma Counties. Also serves the South and East Bay Areas
Products & Services

We perform all repairs on all Chrylser Jeep and Dodge vehicles from bumper to bumper. We specialize in performance upgrades from bolt ons to complete overhauls and rebuilds, as well as full custom builds.

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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.