BBB Logo

Better Business Bureau ®
Start With Trust®
San Francisco Bay Area and Northern Coastal California

BBB Business Review

Is this your Business?

Consumer Complaints

BBB Accredited Business since 03/14/2008

Japan Auto Repair

Phone: (415) 258-9376Fax: (415) 258-8276

BBB Business Reviews may not be reproduced for sales or promotional purposes.

Customer Complaints Summary

1 complaint closed with BBB in last 3 years | 1 closed in last 12 months
Complaint TypeTotal Closed Complaints
Problems with Product / Service1
Advertising / Sales Issues0
Billing / Collection Issues0
Delivery Issues0
Guarantee / Warranty Issues0
Total Closed Complaints1

Complaint Breakdown by Resolution

Complaint Resolution Log (1)BBB Closure Definitions
02/13/2014Problems with Product / Service | Read Complaint Details
X

Complaint
Paid for comprehensive repair of a Catalytic Converter. Repair was done and 1617 was paid but repair was incorrect and now they are trying to rebill.
On August 18, 2013 I took my *********** *** for a third time to Japan Auto Repair. I was told in writing that the check engine light was on due to the rear catalytic converter being bad. I paid $1,617 to the firm to replace the converter. 2 months later the check engine light went on again and I returned to Japan Auto Repiar. The staff told me I needed to replace the Catalytic Converter, I stated we already replaced this and they verified in their computer system. They acknowledged that it was replaced but they replaced the wrong one and now I need to replaced the "other" Catalytic converter. I then asked how much and they stated $250 for the repairs, I hesitantly agreed and then when I brought the vehicle in the staff told me they had made another mistake it would actually cost me over $1,500 more for this repair. The SUV is old an most I already paid $1617 plus another $200 for repairs this summer at this shop. I attempted to remedy the situation by explaining that at the onset of this issue I was guaranteed that the replacement of the converter would remedy the situation and that now they are asking me to pay for another major repair that was not mentioned or overlooked per thier verbal and written statements. The repair invoice number is XXXXXX the payment method was Visa.

Desired Settlement
I would like the Catalytic converter fixed as I have already paid in full for this repair.

Business Response
Received business response via email on 12/4/13:

I talked to ***** before Thanksgiving,
I offered discount on next repair for replacing
cat.converter.
so I hope this problem get clear soon.

Thank you *****



Final Consumer Response
(The consumer indicated he/she DID NOT accept the response from the business.)
I spoke with ***** and is s trying to charge me another $800 to fix the issue I originally pay for.

I would like the vehicle repaired.

Industry Comparison| Chart

Auto Repair & Service, Auto Repairing - Foreign

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.

X

What is a BBB Business Review?

We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.

X

BBB Reporting Policy

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.