BBB Business ReviewIs this your Business?
BBB Accredited Business since 07/01/1993
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According to information in BBB files this company operates a chain of more than 1,800 company-owned automotive tire and service stores throughout the United States.
A BBB Accredited Business since 07/01/1993
BBB has determined that Firestone Tire & Service meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised Firestone Tire & Service's rating include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 1 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary
|Complaint Type||Total Closed Complaints|
|Problems with Product / Service||1|
|Advertising / Sales Issues||0|
|Billing / Collection Issues||0|
|Guarantee / Warranty Issues||0|
|Total Closed Complaints||1|
This firm is headquartered at 50 Century Boulevard, Nashville, TN 37214, 615-872-5000. Its Retail Division is headquartered at 333 East lake Street, Bloomingdale, IL 60108, 630-259-9000.BBB file opened: 07/01/1993Business started: 01/01/1900
This company is in an industry that may require licensing, bonding or registration in order to lawfully do business. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:Bureau of Automotive Repair
10240 Systems Pkwy
BBB records show a license number of 222586 for this company.Type: Bureau of Automotive Repair
Check License Status: Click here to view license info
Please note that governmental licensing information may not be current.
Contact InformationPrincipal: Mr. Tony Lee (Manager) Consumer Affairs Mr. Richard Salazar (District Manager)
Auto Repair & Service, Tire Distributors & Manufacturers, Battery Supplies, Tire Retread & Repair, Mufflers & Exhaust Systems, Brake Service, Auto Inspection Stations, Tire Dealers, Shock Absorbers, Battery Repairing & Rebuilding
Alternate Business NamesExpert Tire, Mark Morris Tire, GCR Tire Center
Industry TipsThe Hail Season is Here
Industry Comparison ChartX
The information in the table below represents an industry comparison of businesses which are of the same relative size. This is based on BBB's database of businesses located in the San Francisco Bay Area and Northern Coastal California. Businesses may engage in more than one type of business. The percent of time the business engages in a type of business is not accounted for. There is no known industry standard for the number of complaints a business can expect. The volume of business and number of transactions may have a bearing on the number of complaints received by BBB.
*Firestone Tire & Service is in this range.
Types of Complaints Handled by BBB
- Advertising or Sales
- Billing or Collection
- Problems with Products or Services
- Guarantee or Warranty
Additional Phone Numbers
- (800) 367-3872
BBB Complaint Process
What is BBB Advertising Review?
What government actions does BBB report on?
BBB reports on known significant government actions involving business' marketplace conduct.