Find us on Google+

BBB Business Review

Text Sizesmall medium large

BBB Accredited Business since

European Sales & Service

Phone: (707) 575-0960 920 Petaluma Hill Road, Santa Rosa, CA 95404 http://www.europeansales.com



BBB Business Reviews may not be reproduced for sales or promotional purposes.

Description

Automotive service and repair shop. This business also sells automotive parts.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that European Sales & Service meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that affect the rating for European Sales & Service include:

  • Length of time business has been operating
  • No complaints filed with BBB


Customer Complaints Summary

0 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 0

Customer Reviews Summary Read customer reviews

0 Customer Reviews on European Sales & Service
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: February 01, 1989 Business started: 01/01/1985 Business started locally: 01/01/1985 Business incorporated 03/09/2005 in CA
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Bureau of Automotive Repair
10240 Systems Pkwy, Sacramento CA 95827
http://www.dca.ca.gov/consumer/wll.shtml
Phone Number: (855) 837-7985
The number is 145194.

Type of Entity

Corporation

Business Management
Mr. Richard Cordes, President
Contact Information
Principal: Mr. Richard Cordes, President
Number of Employees

4

Business Category

Auto Repair & Service Auto Repair & Service - Diesel Auto Repairing - Foreign Auto Repair - Steering & Suspension Auto Parts & Supplies - New Auto Diagnostic Service

Refund and Exchange Policy
All of our parts and labor is guaranteed for 12 months or 12,000 miles.
Service Area
North San Francisco Bay Area
Products & Services

Mercedes-Benz service, maintenance, and repair.

Mercedes-Benz mechanic needs including:

Oil & Filter Service (Full synthetic or conventional oil)
Flex 'A' and 'B' Services
'A' - 'H' Scheduled Maintenance Services
Electrical Diagnostics
Check Engine light diagnosis
Air Conditioning System check and charge
Complete Diesel maintenance and service - Including Bio-Diesel and Veggie cars
Transmission Service (with synthetic transmission fluid)
Brake repairs
Cooling System Flush ("anti-freeze")
Suspension and Steering repair
Catalytic Converter Exhaust repair
Replacement key orders
Complimentary shuttle service

X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.